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See what reviewers are saying

Rated 5 out of 5 stars

Can’t recommend this company enough! After reaching out to several pool companies, I couldn’t believe how reasonable my pool direct’s prices were. We had our own groundworker already, so that was no i... See more

Company replied

Rated 5 out of 5 stars

I purchased my first property two years ago. I have a really large garden that had an old liner pool that was left in a state. I decided to replace it with a one-piece fibreglass pool. My Pool Direct... See more

Company replied

Rated 5 out of 5 stars

We remodelled our back garden to incorporate a swimming pool. Didn’t have much space decided to go with a Bora flat bottom swimming pool as this was the perfect size. We contacted several companies, b... See more

Company replied

Rated 5 out of 5 stars

We purchased our pool last year, found Craig and Karen very helpful in deciding which pool to go for,there was no pressure selling, they told us straight away they are supply only which wasn’t a pr... See more

Company replied

Company details

  1. Swimming Pool Supply Store
  2. Indoor Swimming Pool
  3. Outdoor Swimming Pool
  4. Swimming Pool Contractor

Written by the company

MY POOL DIRECT’s goal is to provide a stress-free inground swimming pool buying experience. We offer that personal touch by featuring Live chat, Telephone customer service, and email. Alternatively, local clients are always welcome to come and visit us in our swimming pool shop in Ramsden Heath, Essex. You and third-party installers will be continuously updated and informed throughout the online or Order by Phone bespoke building process.


Contact info

4.8

Excellent

TrustScore 5 out of 5

42 reviews

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Rated 5 out of 5 stars

Good.company & service

Had my pool & equipment delivered today and found the service very good & helpful. Always at the end of the phone if any help is needed and particularly thanks to Craig & Lynne.

August 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Super happy!

I wanted to leave a review, to say, I shopped around for quite some time and kept coming back to these guys. I found My Pool direct really helpful, I visited the showroom where we went through everything. Went to visit a customers pool they had supplied. And ordered. I must admit it took quite a bit longer than the anticipated lead time. I realize that this was no real fault of theirs and more the factories.

However, we have the pool now absolutely over the moon with it.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for a small pool for my…

I was looking for a small pool for my family and came across My Pool Direct.

After many phone calls and visits to their showroom, we decided on a pool and colour.

We found everyone to be very helpful and there was always someone to talk to when we had any questions. Delivery took slightly longer than originally suggested but the pool is in place now, and we love it.

Thank you

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

I did a lot of research before choosing…

I did a lot of research before choosing My Pool Direct, and I’m so glad I went with them. The pricing was competitive, and there were no hidden fees. I appreciated the detailed updates and how easy it was to communicate with their customer support. The installers were courteous and efficient. The whole family is thrilled!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

This pool has totally transformed our garden!! We weren’t sure if it would be worth it, but it absolutely is. The team gave great advice, installation was quick, and now we’ve got a little piece of paradise at home. We’ve had friends over every weekend since. Best decision we made!

March 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Everyone I dealt with was really…

Everyone I dealt with was really helpful and friendly. They made everything simple — no pushy sales stuff, just honest advice. The pool was exactly what we wanted, and it got installed quicker than I expected. Would use them again 100%.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

we have been looking for a pool for our…

we have been looking for a pool for our garden for some time. Found my pool direct, called them up and spoke for sometime about our options. we found karen to be very helpful. there was a slight delay in the pool but we had it delivered with ease and are loving our pool.

May 1, 2025
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Rated 5 out of 5 stars

High-Quality Products & Expert Advice

High-Quality Products & Expert Advice - we purchased a 9m pool from My Pool Direct, which we highly recommend. They also helped us replace an old, tiled swimming pool with a one-piece fibreglass pool, ensuring excellent communication, advice, and price. 🙂

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

My Pool Direct provided excellent…

My Pool Direct provided excellent service and assistance in choosing a swimming pool for us. They helped us choose a 10m Bora Bora in a 3D Grey Metallic Finish and collaborated with a company that designs and builds outside garden buildings.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

I bought a skimmer round pool from My…

I bought a skimmer round pool from My Pool Direct, which was professionally handled from consultation to installation. The team guided the customer through the selection process, ensuring the perfect pool for their needs. The pool integrates seamlessly into their outdoor space, maintaining clean water with minimal maintenance.

October 2, 2024
Unprompted review
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Rated 5 out of 5 stars

We remodelled our back garden to…

We remodelled our back garden to incorporate a swimming pool. Didn’t have much space decided to go with a Bora flat bottom swimming pool as this was the perfect size. We contacted several companies, but they were by far the best.

September 1, 2024
Unprompted review
MY POOL DIRECT logo

Reply from MY POOL DIRECT

"Thank you, katie, for your wonderful review! We're so glad we could provide a positive experience. Customer satisfaction is our top priority, and your feedback reassures us we're on the right path.

Rated 5 out of 5 stars

My Pool Direct have been so helpful…

My Pool Direct have been so helpful with my pool purchase. Have liaised with the girls in the office throughout, it was ordered and installed promptly. We ordered the Nevada and are so happy with it. Very efficient Service from them.

August 19, 2024
Unprompted review
MY POOL DIRECT logo

Reply from MY POOL DIRECT

Thank you so much for taking the time to share your experience with us.
Happy Swimming!

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Rated 5 out of 5 stars

Lovely girls in the office

Lovely girls in the office, we were greeted in a professional way. We collected brochures so that we could browse. We were shown around the showroom for some designs and pool options. Hopefully, we will have our new pool soon ):

August 17, 2024
Unprompted review
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Reply from MY POOL DIRECT

It’s great to know that our team met your expectations!

Rated 5 out of 5 stars

I am writing this review as I had such…

I am writing this review as I had such a wonderful experience ordering my Swimming Pool from My Pool Direct. I decided on my measurements, after it was plain sailing, I now have a Delta swimming pool. My family love it and I can use it all year round.

June 1, 2024
Unprompted review
MY POOL DIRECT logo

Reply from MY POOL DIRECT

We are so pleased you had a great experience with us. It was a pleasure assisting you with your purchase.

Rated 5 out of 5 stars

Thank you to Karen for assisting me…

Thank you to Karen for assisting me with the purchase of a Pool Spa for my tiny garden. I had so many questions and Karen answered all of them professionally to help me to feel I was making the correct choice. I would recommend this company.

July 13, 2024
Unprompted review
MY POOL DIRECT logo

Reply from MY POOL DIRECT

You are very welcome. Thank you for your recommendation.

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