Card will NOT be accepted by shein. I tried to contact My PrepaidCentre but the query would not be submitted because "First Name is Invalid". It is the name they used when emailling me re my setting... See more
Company replied
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Review summary
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What people talk about most
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I received one of these virtual cards for almost $500 because one of my purchase items were re-called. I have almost $300 balance on the card and all the transactions keep getting declined. I calle... See more
Company replied
Absolutely garbage company, defintely wasnt shocked to see a million one star reviews. *****do not buy there gift cards**** there are a million better companies in this field. They are absolutely ho... See more
Company replied
Company details
Written by the company
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Contact info
United States
- myprepaidcenter.com
1.3
Bad
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received a $25 gift card as a…
I received a $25 gift card as a birthday gift which I forgot I had. I tried to use the card and it said 0 balance comes to find out I was charged a fee for every month I had the card for inactivity. I will be reaching out to the Credit Union which is Diversified Members Credit Union to inform them to purchase their gift cards from a different vendor as I am sure they do not know that you are charging there members an inactive fee and the cards balance is wiped out. This company is a scam is should be ashamed. I was totally embarrassed when I tried to use the card and they have taken the balance.
September 21, 2025
Unprompted review
Reply from My Prepaid Center
Dear Chimene,
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration and embarrassment you encountered when trying to use your gift card. We understand how disappointing it must have been to discover the balance had been depleted due to inactivity fees. While these fees are outlined in the card’s terms and conditions, we know they can be easily overlooked, especially when the card is received as a gift. To better assist you and look into your specific case, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can help resolve this matter. We appreciate your feedback and the opportunity to improve.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/24/2025:**
Hello Chimene, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Like other reviewers I see here
Like other reviewers I see here, I received this card through the Fetch app as a cash card reward for scanning receipts, however after activating my card I found that nowhere will accept my card, and i mean literally everywhere has rejected it, and as with other reviewers it's impossible to contact customer service or receive any sort of recourse.
February 24, 2025
Unprompted review
Reply from My Prepaid Center
Dear Kyle,
Thank you for sharing your experience—we’re very sorry to hear that your card from the Fetch app isn’t being accepted and that you've had trouble reaching our customer service team. We understand how frustrating this must be and want to make things right. To assist you further, please check your inbox for an email from noreply.notifications@trustpilot.com. We’ve reached out to gather more details so we can investigate and help resolve this issue as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
Complete scam
Complete scam. I have a $1,000 gift card from this site, and it gets rejected on every single website that I try to use it on. I've called customer service several times, and have never been able to get through to someone who can help. DO NOT USE THIS COMPANY, it is clearly a scam.
September 19, 2025
Unprompted review
Reply from My Prepaid Center
Dear Matt,
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must be to have a card that isn’t working as expected, and we want to help resolve this for you. To move forward, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can investigate and assist you directly. Your satisfaction matters to us, and we’re committed to making this right.
Warm regards,
Josh R.
Myprepaidcenter.com
The prepaid cards offered aren't…
The prepaid cards offered aren't accepted anywhere; it's like having a digital paperweight.
The worst part is support don't answer emails, and when you call, you get a bot instead of a support agent. A terrible experience.
September 18, 2025
Unprompted review
Reply from My Prepaid Center
Dear Isaías,
We're truly sorry to hear about your experience with our prepaid cards and support channels. We understand how frustrating it must be when a card doesn’t work as expected and when it’s difficult to reach someone for help. Your feedback is very important to us, and we’d like to investigate this further to make things right. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve sent a request to gather your details so we can assist you directly. Thank you for bringing this to our attention.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/22/2025:**
Hello Isaías, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Useless
Useless! So many bad reviews here all for the same thing - money in card but card doesn’t work.
I’ve got a card and it initially worked and then magically stopped working. The website is incredibly complicated and limited.
No way to email or raised a support request you must call and spend ages on hold to speak to someone who hasn’t got a clue.
September 17, 2025
Unprompted review
Reply from My Prepaid Center
Hello Jim,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with your card and in reaching our support team. We want to help resolve this for you. Please check for a message from noreply.notifications@trustpilot.com as we’ve reached out to request more information so we can further assist.
Regards,
Maurice V.
Myprepaidcenter.com
Avoid at all costs!
This company is a real scam. I received a $100 Visa card from myprepaidcenter.com and tried to use it on dozens of websites - every single payment was rejected. I even added it to Google Wallet, but that didn’t work either. Looking at other reviews here, it’s clear I’m not alone: nobody can actually spend these cards. Total waste of time and money.
September 17, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your experience. We’re sorry to hear that you encountered difficulties using your prepaid card both online and through Google Wallet. This is not the experience we want for our customers, and we’d like the opportunity to look into this further. Please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request additional information so we can assist you directly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/18/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
This company will rip you off. (Allegedly)
This company is trash and run by sleezy people with sleezy practices . This is what happens when scammers get a card company in my opinion. If you don’t use your prepaid card for a short amount of time , their company just starts taking money from it until the balance is gone! What??? How is that even legal. And good luck trying to get ahold of anyone, they are all hiding in their scam center (allegedly).
January 15, 2025
Unprompted review
Reply from My Prepaid Center
Hello Nathan,
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns regarding card fees and the difficulty you’ve had reaching support. We want to look into this further and assist you directly. Please check for a message from noreply.notifications@trustpilot.com, as we’ve sent a request for more information to help us continue with your case.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/18/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Nothing works
Have $$ worth of codes that doesn't work, and can't be redeemed as the site keeps erroring. One you are able to redeem one of the cards, it can't be used on any site, so its essentially worthless. Still have remaining codes that can't be used.
September 17, 2025
Unprompted review
Reply from My Prepaid Center
Hello! Thank you for sharing your experience. We're truly sorry to hear about the trouble you've had redeeming your codes and using the cards. We understand how frustrating this must be, and we want to help resolve it as quickly as possible. To move forward, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can assist you directly. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/18/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Just use literally any other gift card service
The website is very janky, half the time it refuses to load and when it does it's extremely slow and glitchy. Perhaps it's on my end, but other websites work just fine so I have a suspicion that this specific site is just not great performance wise.
Recently I received a $25 gift card from a survey rewards site, after activation a popup came up saying something along the lines of 'you will receive your physical card soon.' I never gave any confirmation that I actually wanted to receive a physical card, yet I was down $3. Upon reloading the website to make sure it wasn't a glitch the same pop-up appeared and I was down another $3.
I just submit a dispute with the form via email however I don't expect much out of doing this as the company has already demonstrated quite a bit of greed with it's 'inactivity fees' and other issues that many have mentioned here.
Sure, me stressing over $6 is a bit of an overreaction however I have no doubt people have had similar experiences with much larger amounts of money. Safe to say I will not be using this service again unless major changes are made to the website and the way the services are run overall.
September 16, 2025
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've encountered with our website's performance and the unexpected charges related to your card activation. We understand how frustrating this must be, especially when clarity and control are expected during such transactions. We appreciate your feedback and are actively working to improve both our platform and our processes. To assist you further, please check your inbox (including spam/junk folders) for an email from noreply.notifications@trustpilot.com—we’ve sent instructions to help us gather more details and resolve this matter. Your concerns are important to us, and we’re committed to making things right.
Warm regards,
Josh R.
Myprepaidcenter.com
told me horrendous things
got a card in the mail. went to activate it, said error, tried again, another error. had to call them up, the lady told me it was my issue not theirs and told me to "stick the card up my a$$" and hung up and blocked my number. dissapointing
September 15, 2025
Unprompted review
Reply from My Prepaid Center
Dear William,
We’re truly sorry to hear about your experience trying to activate your card and especially the interaction you described with our support team. This is absolutely not the level of service we aim to provide, and we take these concerns very seriously. Thank you for bringing this to our attention via Trustpilot. To investigate further and assist you properly, please check your inbox (including your spam folder) for an email from noreply.notifications@trustpilot.com. It contains instructions on how to securely share your information with us so we can look into this and make things right.
Warm regards,
Josh R.
Myprepaidcenter.com
This is a very useless site
This is a very useless site, I tried multiple merchant that accepts visa prepaid cards but all of them declined, very shitty and a pain up the ass
September 12, 2025
Unprompted review
Reply from My Prepaid Center
Hello Tucker,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced using your prepaid card, and we understand how frustrating that must have been. To assist you further, please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather more information in order to review your case.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/13/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Regards,
Maurice V.
Myprepaidcenter.com
Avoid
The card cannot be used on:
- Steam
- PayPal
- Kinguin
- Gamesplanet
- Google Wallet
- Samsung Pass
There is no possible way to use my founds from the card available on My Prepaid Center. All transactions are rejected.
The only thing that somehow worked was a gift card on Amazon.
September 12, 2025
Unprompted review
Reply from My Prepaid Center
Hello Raul,
Thank you for sharing your feedback. We’re sorry to hear you’ve had difficulty using your card across certain platforms. We’d like to review your situation in more detail to help. Please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request additional information so we can assist further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
useless card . it just keeps declining
I tried to used it in several online platforms that accepts mastercard but all declined. not one transaction is successful. this is probably some sort of scam.
September 12, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your experience. We’re sorry to hear that your card has been declined and understand how frustrating this must be. We’d like to help resolve this issue. Please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request your details so we can assist further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
Don't expect to get much help with a problem
I can't log in to check my card balance, and I can't access the system by phone - it asks me to enter various numbers and always tells me I was incorrect (I wasn't) and then disconnects. So, zero customer support.
Edit - still can't log into my account, and when I try to do the "forgot password" thing, it doesn't send the email it promises in order to reset a password. But at least this time I was able to get through on the phone to their automated system. The process was long and arduous, but I finally was able to learn my account balance. No option available that I heard to talk to someone about not being able to log in. I'll just use up the balance and hope I never get one of their cards again.
September 3, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the trouble you’ve had logging in to check your balance and the difficulties with our phone system. We’d like to look into this further. Please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can assist you directly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
Garbage, RipOff company
My credit card expired on 08/2025. Almost a week prior of my card expiring, I was no longer able to use the rest of the funds. It kept giving me errors to login. Almost $30.00 left on there. Customer service number didn't work either.
Now that the card is officially expired, now customer service phone number works. I could even see the card on the portal platform. USELESS!
September 1, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced accessing your card balance before expiration and the trouble reaching our customer service. To assist you further, please check for a message from noreply.notifications@trustpilot.com, we’ve reached out to request more details so we can review your case directly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
Scam waste of money
Scam,mess, frustrating & not trustworthy.
Terrible website. Keep asking for verification code once you enteres it. ERROR, even if you tried to many times. Wastenof money don’t use this website.
September 9, 2025
Unprompted review
Reply from My Prepaid Center
Dear Tricia,
Thank you for sharing your feedback. We're very sorry to hear about the issues you've encountered with the verification process on our website and how frustrating this experience has been for you. We understand how important it is for things to work smoothly, and we want to help resolve this. To move forward, please check your inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can investigate and assist you directly. We appreciate your time and hope to improve your experience.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/14/2025:**
Hello Tricia, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
I have a 500 dollar card that is…
I have a 500 dollar card that is basically useless, I’ve tried to use even in stores that my prepaid center claim as partners. After calling and waiting for and hour they say that they can’t do anything because decline purchases are not reflected in the system. So
I can’t use the card and when I try to get support they say they can’t do
Anything given that I haven’t use my card. Terrible experience and costumer service, basically a scam
September 8, 2025
Unprompted review
Reply from My Prepaid Center
Dear Sebastian,
Thank you for taking the time to share your experience. We're truly sorry to hear that you've had trouble using your $500 card and that your attempts to get support have been frustrating. We understand how concerning it must feel when a card doesn’t work as expected and the support process doesn’t provide clear answers. To help resolve this, we’ve sent you a message via Trustpilot—please check your inbox (including spam/junk folders) for an email from noreply.notifications@trustpilot.com. We’d like to gather more details so we can investigate and assist you further. We appreciate your patience and hope to turn this experience around.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/14/2025:**
Hello Sebastian, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
I got a $5 usd but can’t do anything with it
I got a $5 from Twitch Survey, but I can’t pay for anything with it probably because I mistyped my email address when activating the code. I thought, okay, no problem, I’ll just contact support. But nope if you’re outside the US, you can’t reach support unless you call a number that costs more than the card is worth. I can’t even link the card to the account I created a while back. So I guess the card and those $5 will just sit there forever. I don’t really need it, but it’s just a bad customer experience
September 5, 2025
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear about the trouble you’ve had activating and using your card, especially due to an email typo and the difficulty reaching support from outside the U.S. We understand how frustrating that can be, even for a small amount like $5, and we want to help make things right. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can assist you directly. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/09/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
They Won't Allow You To Collect
They do everything they can to prevent you from getting your cash/card. If they prevent you from collecting a settlement, mine is just $7, they probably get to keep the money. So they make it impossible for millions of people to collect $7 and the CEO gets a huge bonus.
September 7, 2025
Unprompted review
Reply from My Prepaid Center
Hello!
Thank you for sharing your experience. We’re truly sorry to hear about the frustration you've encountered while trying to access your card. We understand how important even a small amount like $7 can be, and we never want our process to feel discouraging or inaccessible. To help resolve this, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can assist you directly. Your feedback matters, and we’re committed to improving your experience.
Warm regards,
Josh R.
Myprepaidcenter.com
Never use these cards outside the US!
I purchased this card through the XTRM service with a value of $15. When registering, I indicated that I am located in a European country and confirmed my address, then I received the card details. After that, a real nightmare began: I tried every possible way to buy at least something with it. My payments were declined when trying to purchase on Amazon, Temu, Steam; when attempting to top up a crypto exchange balance; when buying online service gift cards; when paying for subscriptions; and when purchasing prepaid cards with balance. Please note that I tried making purchases both in USD and EUR. Also, the problem is definitely not related to exceeding the limit, since the price of the product was much lower than the card’s value. I don’t know how it works for American users, but Europeans under no circumstances should buy these. And the most interesting part is that support is only available by phone and only in the US and Canada.
September 6, 2025
Unprompted review
Reply from My Prepaid Center
Hi Kirill,
Thank you for taking the time to share your detailed experience. We're very sorry to hear about the difficulties you've faced using your card internationally, especially after trying multiple platforms and currencies. We understand how frustrating this must be, and we want to help. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to gather more information so we can look into this further and assist you directly. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/09/2025:**
Hello Kirill, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
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