Card will NOT be accepted by shein. I tried to contact My PrepaidCentre but the query would not be submitted because "First Name is Invalid". It is the name they used when emailling me re my setting... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received one of these virtual cards for almost $500 because one of my purchase items were re-called. I have almost $300 balance on the card and all the transactions keep getting declined. I calle... See more
Company replied
Absolutely garbage company, defintely wasnt shocked to see a million one star reviews. *****do not buy there gift cards**** there are a million better companies in this field. They are absolutely ho... See more
Company replied
Company details
Written by the company
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Contact info
United States
- myprepaidcenter.com
1.3
Bad
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Conned like everyone else
Like everyone else in the comments. My daughter was given a $50 gift card. Of course it doesn’t work, you go onto their website and nothing works, you contact their customer service and they don’t respond. Absolute shambles.
January 28, 2026
Unprompted review
Reply from My Prepaid Center
Dear Dion,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the difficulties your daughter encountered with her $50 gift card. We understand how frustrating it can be when a card doesn’t work as expected, the website isn’t cooperating, and you’re unable to reach support—this is certainly not the experience we want for any of our customers. To assist you further, we’ve sent you a request for more information through Trustpilot. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ll need those details to investigate and help resolve this as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
My card not working
I purchased a Google Play subscription. The free trial works, but when the following week arrives, the card doesn't work even though it's valid for 6 months. Some cards are now showing as having incorrect information. And what's worse, they don't even have an email address to contact support.
January 28, 2026
Unprompted review
Reply from My Prepaid Center
Hello Ben,
Thank you for sharing your feedback with us. We are sorry to hear that your card is not working and understand how frustrating that can be. To assist you further, we need to gather some account details, so please check your email inbox for a message from noreply.notifications@trustpilot.com and reply with the requested information. We look forward to resolving this for you as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
Scum
I got a reward by getting a $40 card ,I've tried to register to use and it won't accept? I've emailed 3 times with no reply ..
Appalling and see im far from only person
October 16, 2025
Unprompted review
Reply from My Prepaid Center
Hello Greg,
Thank you for sharing your experience, and we sincerely apologize for the difficulty you've had while trying to register and for not receiving a response to your emails. We definitely want to help you get your $40 reward card working. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we need to gather a few details securely in order to assist you further. Once we receive your information, our team will gladly look into this and help resolve the issue as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/28/2026:**
Hello Greg, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Stole my money
My cards were getting declined, so I called customer support, who asked for a bunch of info about me and the source of my cards. Days later, they said they wouldn't release the funds and stole my money.
January 15, 2026
Unprompted review
Reply from My Prepaid Center
Hello Benjamin,
Thank you for sharing your concerns with us. We are sorry to hear about the difficulties you experienced with your card and understand how frustrating this situation must feel. We would like to take a closer look and assist you further, but we will need additional information to review your case securely. Please check the message you received from noreply.notifications@trustpilot.com, as it contains a request from our team so we can gather the details needed to help resolve this matter.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/27/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Terrible
Can’t use $50 MasterCard gift card I activated with this website anywhere. It declines no matter what site I use it on, even when trying to purchase something way below the card balance.
Also tried calling but unable to reach their support.
January 20, 2026
Unprompted review
Reply from My Prepaid Center
Hello Trevor,
Thank you for taking the time to share your experience. We are sorry to hear that your 50 dollar Mastercard gift card has been declining and that you were not able to reach our support team. We want to help resolve this as quickly as possible, and to do so we need to securely gather your card and contact details. Please check your inbox for a message from noreply.notifications@trustpilot.com, as it contains the information we need to proceed. We look forward to assisting you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/24/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Not able to make payment from this card…
Not able to make payment from this card at all. Tried to use it on multiple platforms but everywhere it is getting declined, it looks like a fraud.
January 23, 2026
Unprompted review
Reply from My Prepaid Center
Hello Shilpi,
Thank you for sharing your experience with us. We’re sorry to hear that your card is being declined across multiple platforms, and we understand how concerning this must feel. We’d like to take a closer look and assist you further, so please check your email for a message from noreply.notifications@trustpilot.com where we have requested the information needed to review your card details securely. Once we receive it, we’ll be glad to help resolve this issue as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/27/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I've been trying for almost a whole day…
I've been trying for almost a whole day and I keep getting error "We were unable to process your information. Please try again" then I contact their support still haven't heard anything back.
January 24, 2026
Unprompted review
Reply from My Prepaid Center
Hello Aidan,
Thank you for sharing your experience with us, and I am truly sorry for the frustration caused by the error message and the delay in receiving support. We want to assist you as quickly as possible, and to do that we need a few details from you. Please check your inbox, including your spam or junk folders, for an email from noreply.notifications@trustpilot.com where you can securely provide the information we need to further investigate and help resolve this issue.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/24/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I had an issue with my virtual card & cannot add to 'Apple Pay'.
I had an issue with my virtual card and I need assistance from 'Myprepaid Center'. The problem is that there is no email address that I could get hold on and the call center doesn't really help. Basically it's like the other receiving end doesn't exist! By writing this review, hoping to get the attention and the help I need.
January 12, 2026
Unprompted review
Reply from My Prepaid Center
Dear Afandi,
We’re sorry to hear about the difficulty you’ve had adding your virtual card to Apple Pay and the frustration caused by not being able to reach the support you were looking for. We understand how concerning it can feel when you need help and aren’t able to connect with someone right away, and we appreciate you bringing this to our attention. We’d like the opportunity to assist and look into this further for you. Please check your inbox for an email from noreply.notifications@trustpilot.com
so we can securely gather your information and provide the support you need.
Regards,
Gaby S.
Myprepaidcenter.com
Could not give less than one star
Could not give less than one star. Got 50$ mastercard reward card unable to use anywhere. Just like everyone else here cannot use it.
January 17, 2026
Unprompted review
Reply from My Prepaid Center
Hello Jarkko,
Thank you for sharing your experience, and we are truly sorry to hear that you have been unable to use your 50 dollar Mastercard reward card. We understand how frustrating this must be, and we want to help resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional information from you to look into the issue and provide further assistance. We look forward to helping you get this resolved.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/18/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
absolute trash
absolute trash, a product i purchased ended up being recalled and i was issued a prepaid card as compensation. activated it according to the instructions and attempted to use it, payment was declined, i called customer service and they stated my card was blocked for “security risk”, ive been on and off customer service and every time they tell me im going to be sent an email with a new card, never received an email and still dont have a replacement.
January 6, 2026
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for taking the time to share your experience. We are very sorry to hear about the frustration you’ve encountered with your prepaid card activation and the difficulty in receiving your replacement. We truly want to help resolve this for you as quickly as possible. Please check your email inbox, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather more information needed to assist you further. Once we receive your details, we’ll be able to look into your case right away.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/23/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
SCAM!!
I have $400 on my prepaid center Mastercard issued as a reward through my employer. It used to work at approved merchants without issue, but now I am getting declined at every merchant. I have confirmed my balance and the purchases I’m trying to make are well-below my balance. There is no way to contact for help except via phone. I’ve held for over an hour trying to reach someone and never get an agent. This is infuriating and clearly this company is a complete scam!!!
UPDATE- got an agent after holding for 70 minutes. He assured it would be fixed in 24 hours. I waited and tried again - DECLINED. Called the help number again, stayed on hold for 60 minutes, and it disconnected me. This company should be investigated and legal action should be taken.
January 13, 2026
Unprompted review
Reply from My Prepaid Center
Hello Teresa,
Thank you for sharing your experience, and we’re very sorry to hear about the difficulties you’ve had using your Mastercard reward card. We understand how frustrating declined transactions and long hold times can be, especially when you can see that funds are available. We’d like to take a closer look at your specific card details so we can help resolve this issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, which will allow you to securely share your information with us so we can assist you further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/17/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Total scam
I have at least 4 cards that suddenly have no funds on them. The company says they just expired! Id like to know more about the review stating it is illegal for them to keep any funds from a prepaid account.
January 15, 2026
Unprompted review
Reply from My Prepaid Center
Hello Kara,
Thank you for sharing your concerns, and we’re very sorry to hear about the frustration you’ve experienced with your prepaid cards. We understand how important it is to have clarity regarding card balances and expiration dates. In order for us to look into the specific cards you mentioned and provide personalized assistance, please check your email for a message from noreply.notifications@trustpilot.com. That message allows you to securely share your details with us so we can investigate further and help resolve this matter.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/18/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
No update received yet from MyPrepaidCenter
Update 15-02-2026
Everything has been resolved and the card is now working. However, I find it quite difficult in practice to find places where the card is accepted or where I can actually spend the balance, which can be frustrating at times.
On the positive side, I found the customer service to be very helpful and friendly. They assisted me well when I reached out.
Update 22-01-2026
Hello Maurice,
I shared my contact details as requested, but since then I have received no further communication or update whatsoever.
At this point, the lack of any response is becoming concerning. It unfortunately starts to feel as if my information was collected without any genuine intention to follow up or resolve my case, which raises serious trust and reliability concerns.
I would appreciate an immediate update on the status of my case and clear confirmation on how and when this will be resolved.
If I do not receive a meaningful response shortly, I will have to reconsider my confidence in your service and take further steps.
———
Hello Lars,
Thank you for sharing your experience. We’re sorry to hear about the difficulties activating your card. To assist you further, please check your email for a message from noreply, as we need to gather some details to resolve this issue. Once we receive your information, we’ll work to ensure your card is properly activated or reissued if necessary.
Regards,
Maurice V.
Myprepaidce
**UPDATE FROM MYPREPAIDCENTER 01/10X/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter
———————
Hello Maurice,
Thank you for your update. Unfortunately, I have not yet received any further communication or update regarding my case since providing my contact information.
Could you please let me know when I can expect to hear from your team? I would really appreciate an update on the status.
Kind regards,
Lars
———-
January 12, 2026
Unprompted review
Reply from My Prepaid Center
Hello, thank you for your feedback. Our customer service specialist, Jose R., has already sent you an email regarding your case. Please check your spam, junk, or promotional folders in case it was filtered there. If you still cannot locate the email, feel free to reach out to us directly at customerservice@bhnetwork.com or call us at 1-(888) 371-2109, and we’ll be happy to assist further.
Warm regards,
Maurice V.
Myprepaidcenter.com
Total Scam
Total Scam. There needs to be a class action lawsuit against this company. I got a prepaid card as part of a small settlement, completed all their steps and followed all their directions, but it is declined everywhere. So since I claimed it and can’t cash or spend it, their $1 per month “inactivity fee” eats away at the balance. 100% Intentional fraud.
UPDATE TO REPLY
I only have emails asking for more information and the link brings me back here. Just says I can’t add anything because the post three days old. Nothing to communicate directly with your reply. I won’t publicly post private information, of course.
January 10, 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced and understand how frustrating this must be. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can review your case and assist you further. Your concerns are important to us, and we want to ensure this is addressed promptly.
Warm regards,
Josh R.
Myprepaidcenter.com
Stay away / scam
Stay away. I lost the envelope with this card in it and opened it 2 days ago. Unfortunately it expired 11 days ago. They say I activated my card in June even tho I just opened the envelope it was in. They said all 244$ was expired. After explaining the situation to them they told me they would only give %50 of the money. Total scams. Upon further research its illegal for a company to take your prepaid funds regardless if the card expired and regardless of their terms and condition. You can file a cfpb complaint. After mentioning that I was awarded 100%
January 10, 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your experience with us. We’re sorry to hear about the frustration this situation has caused and appreciate you bringing it to our attention. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details so we can review your case and assist you further. Your feedback is important, and we want to ensure this is addressed properly.
Warm regards,
Josh R.
Myprepaidcenter.com
Rep told me to die?
I don’t know how my experiences with this company can get worse, but it did: I had another few cards of mines from Marriott get blocked after making normal purchases at restaurants. I’ve been in touch with the reps over email since Christmas and they JUST sent out my replacement today. Was already pretty pissed off at that point, but then things got worse when I checked my email to see a “issue resolved” email ending with the words “Tools used: kys”
Was in shock that the rep even had the audacity to write that. Genuinely disappointed.
January 10, 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your experience with us. We’re deeply sorry for the inconvenience you’ve faced with your blocked cards and for the inappropriate language you encountered in our communication. This is absolutely not the level of service we strive to provide, and we take this matter very seriously. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details so we can investigate and assist you further. Your feedback is extremely important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/12/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
total SCAM terrible business
scam! This card will not ever work at any store. you can never get a hold of anyone via phone number. How is this company in business. There are so many reports online how these cards so not work ever.
January 7, 2026
Unprompted review
Reply from My Prepaid Center
Hello Jaclyn,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. To assist you further, we need to verify your card details securely. Please check your email for a message from noreply.notifications@trustpilot.com, which contains instructions on how to provide the necessary information so we can resolve this issue promptly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/13/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
My card was used for a purchase on…
My card was used for a purchase on Amazon. It was initially accepted then rejected 3 days after the expiration date of the card. Needless to say the card is now useless and customer service cannot do anything about it.
December 31, 2025
Unprompted review
Reply from My Prepaid Center
Dear Angela,
Thank you for sharing your experience with us. We understand how frustrating it can be when a transaction doesn’t go as expected, especially after your card’s expiration date. We’d like to look into this further and see how we can assist you. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to review your case and provide the best possible support. We appreciate your patience and the opportunity to resolve this for you.
Warm regards,
Josh R.
Myprepaidcenter.com
Save yourself the trouble... dont get these gc's
It took longer then normal to set up digital card to my wallet because of errors in website etc... then finally did that. Its a $50 visa gift card... everything online didnt let me use but one place. I bkught dinner for the family for $35 and some change i habe $13.25 left but it declines everywhereeeee (and yes its less then the $13.25 that I am trying to use it on so no reason to decline.) Been on hold with customer service for 30 min when it said my hold time was 12 minutes.... twice it said 5 minutes and then went back up to 8 minutes ...then it rang like it was going to a representative eventually and then bam back on hold!!!!! Now its been saying my wait time is 1 minute for 5 minutes now 🫠 beyond frustrating....
January 5, 2026
Unprompted review
Reply from My Prepaid Center
Hello Katie,
Thank you for sharing your experience. We’re sorry for the frustration with card setup, usage, and hold times. Please check your email from noreply.notifications@trustpilot.com, as we need your details to assist further and resolve this issue promptly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/07/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Absolutely garbage company
Absolutely garbage company, defintely wasnt shocked to see a million one star reviews. *****do not buy there gift cards**** there are a million better companies in this field. They are absolutely hopeless.
I have been waiting on a digital replacement tht was supposed to take 24-48hours for over a week and all im getting is crickets. Ive emailed 3 times now with no reply.
December 20, 2025
Unprompted review
Reply from My Prepaid Center
Dear Joshua,
Thank you for sharing your feedback with us. We’re very sorry to hear about the delay in receiving your digital replacement and the lack of communication you’ve experienced. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can look into this and assist you promptly. Your experience is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
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