*UPDATE* Still no resolution after two weeks. Myprotein acknowledged the issue and initially stated they would cover the return postage; however, their return label/voucher system did not work. I... See more
Company replied
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See what reviewers are saying
I ordered a lot of the vegan supplies as I wanted cleaner protein. I loved the deals that were offered and have really enjoyed all the supplements. I placed an additional order for some items that inc... See more
Company replied
I would like to share my excellent experience with customer service agent name Matt. I was missing my some orders and Matt helped me out to solve this issue. And he took action right away with his... See more
Company replied
aran was helpful and helped me resolve the issue. however on the other hand i am throughly disappointed withe my protien as a brand. i have been waiting for my products since almost 3.5 weeks no in... See more
Company replied
2.0
Poor
205 reviews
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Charged for Their Mistake
*UPDATE*
Still no resolution after two weeks.
Myprotein acknowledged the issue and initially stated they would cover the return postage; however, their return label/voucher system did not work. I was then asked to pay for return shipping out of pocket.
At this time, Myprotein still has my payment, and I still have not received my original order.
I’m hoping MP is capable of rectifying this.
February 12, 2026
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Bought a lot of flavors and they all…
Bought a lot of flavors and they all tasted awful like chemicals
September 4, 2025
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Non-existent customer service
Please note that there is no way to reach the company. All advertised phone numbers are out-of-service. It took 1.5 months to “resolve” an order where they shipped the wrong order to me. On top of it when finally they decided to ship the order, some items were out-of-stock. No compensation were offered and no follow-ups have been answered.
Order : 610841190R
November 7, 2024
Unprompted review
Reply from Myprotein
Hello Joël,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Kayleigh
MyProtein - The Scam Company that keeps on going....
They closed my account because I was an influencer that was promoting them and used the word discount to refer to a referral code that provided a "discount"
Decided to give them another chance after a couple years and got this. Can't use the original account since they closed it because they are a scam company. They close accounts so you also can not contact them. But then say you have multiple accounts and to use the original one. That you can't use.
We also have blocked people discussing/promoting myprotein from some of the financial deal forums due to their poor reputation and fraudulent claims.
I see things have not changed.
-----
We can see that you have multiple account associated with different emails/addresses which have been used to obtain referral credit. As a result of this we have taken the decision to close your accounts and we look forward to you shopping with us under your original account.
We therefore have closed your account and disabled your credit.
Kind regards,
Jamie
Myprotein Customer Care Team
Should you have any further questions please contact us through your online account message centre and we will be able to help you further.
Kind Regards,
Myprotein Canada Team
October 14, 2024
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Easy and fast customer service !!
Easy and fast customer service !
Some stuff were missing from my order and it was really annoying contacting the delivery company, but just contact MyProtein instead! It's wayyy easier! Thank you to the agent Bradley for making it fast and convenient :))
December 13, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Deniel was really helpful with…
Deniel was really helpful with everything. He solved the issue and answered every question. Liked chatting with him.
November 16, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
upcoming promotions?
I asked the customer service rep, Liam, when the next sale would be for clear, whey isolate and he said he had no way of knowing but that if my name was on the email list, I would be notified. So then I asked if my email would automatically be added to the list? That question was not answered.
Liam was very polite and pleasant. I left the site without purchasing any product. And, both of my questions were left unanswered .
October 28, 2022
Unprompted review
Reply from Myprotein
Hello Maura,
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Jane
Never received my order
Never received my order. Have been battling over a month for a refund. Still out my money.
Never would recommend to anyone.
September 27, 2022
Unprompted review
Reply from Myprotein
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
ABSOLUTELY WONDERFUL EXPERIENCE THIS…
ABSOLUTELY WONDERFUL EXPERIENCE ARAN HELPED ME SO MUCH PLEASE KEEP HIM AMAZING EXPERIENCE HE FIXED EVERY SINGLE ISSUE I HAD WITH THE PRODUCTS AND CLEARED EVERYTHING UP FOR ME SO GOOD!
September 18, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please do not hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Nicola
I chatted with Aran
I chatted with Aran and he answered my question / solved my problem in less than 10 minutes. I feel reassured and happy about my order!
September 14, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Nicola
Jack was knowledgeable and helpful
Jack was knowledgeable and helpful, and was able to solve my problem quickly. Great agent!
August 19, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
He was helpful and able to solve my…
He was helpful and able to solve my issue
July 29, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
ARAN HAS WENT ABOVE AND BEYOND MY…
ARAN HAS WENT ABOVE AND BEYOND MY EXPECTATIONS TRUELY THE BEST MY PROTEIN ADVISOR I HAVE EVER RECEIVED. He is the only AND ONLY REASON I will order from this website again. Thank you for your efforts my friend and you know my name if you want anything honestly let me know.
July 27, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Aran was wonderful in helping me with…
Aran was wonderful in helping me with my damaged order. Thank you Aran!
July 26, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Natasha
Natasha was helpful and she assisted me with my concern which was resolved.
July 20, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Sue
Aran was professional and very helpful
Aran was professional and very helpful, it's unfortunate there seems to be a communication break down with the prior person and my order was canceled instead of re shipped so I had to pay again lol. But Aran was able to help and arrange for a price match! Hopefully this time the product comes!
June 28, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Waste of money and no effect on my body.
Not only the shipping was slow and untraceable after some days. The whey protein effect is zero in my case. I have been consuming whey protein for more than 5 years. And I could always notice improvement in my body or any effect. I feel cheated I bought it as they claimed their deal was good for value. Walmart options are so much better. Despite the website is .ca they ship it from US.
June 6, 2022
Unprompted review
Reply from Myprotein
Hi Salvador,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Nicola
I was chatting with Aran and was really…
I was chatting with Aran and was really helpful. handle the problem really professionally and resolved it
May 26, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
He is a person who is really interested…
He is a person who is really interested in helping, he is very kind
May 18, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Pathetic policies ... highly disappointed
Horrible return policies, I will never buy or recommend anyone to buy from their website. I bought from their website and paid 95$ for the whole order. After using their protein, my body doesn't suit it and then, I wanted to return the remaining unopened products. However, to my surprise I found out that I have to pay $45 to return their products and ship it to Poland. Which almost half the price of whole order and more than the return items. They don't even have any drop off locations.
Now, I have no other option but to keep their products, which I'm not even going to use.
April 7, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
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