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MyPurePeptide is a research-focused supplier dedicated to providing high-quality, lab-verified peptide products for educational and scientific research purposes. Our mission is to offer consistent, transparent, and responsibly sourced compounds while maintaining clear communication and dependable service for our customers. Quality and verification are at the core of everything we do. Each product is handled with strict attention to sourcing standards and is released only after appropriate laboratory testing is completed. We prioritize accuracy, purity, and documentation so our customers can feel confident in the materials they receive. When testing or verification is pending, we proactively communicate delays to ensure expectations are clear and respected. Customer experience is equally important to us. We strive to be accessible, responsive, and honest in every interaction. Orders are carefully packaged and shipped with reliability in mind, and when challenges arise—such as shipping delays or inventory shortages—we work directly with customers to provide solutions, including upgrades, reshipments, or refunds when appropriate. MyPurePeptide operates with transparency and integrity. All products offered are clearly labeled and sold strictly for research and laboratory use only. We do not provide medical advice, diagnoses, or treatment recommendations, and we encourage all customers to conduct their own due diligence and follow applicable laws and regulations. As a growing company, we continuously work to improve our processes, expand testing standards, and strengthen customer trust. We value feedback and see every order as an opportunity to build long-term relationships based on reliability, professionalism, and respect.
3801 N CAPITAL OF TEXAS HWY STE E, 78746, Austin, United States
3.8
13 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The company has great response time with customer service and very friendly and helpful. I ordered a few times with no issues i got my order fast and in a timely manner packaging was great without any damages. Highly recommend will definitely be ordering more
No way to create an account to track purchase. Quick shipping which is appreciated. Packaging is not the greatest, seller put a security seal void if open label but I can barely see if there were going to be any damaged because it was packed with bubble wrap inside a clear ziplock looking bag. I had to record me opening just to ensure if something happened during transport. Great prices. Uncertain about quality as coa’s are sus. Did not realize coa are all majority under anonymous and not the company name. Coa might have been used by other people/companies so it’s hard to tell if it really belongs to mypurepeptide.
4th time ordering. A+++. 2nd day UPS shipping, w/tracking # emailed👌 Whats really impressive is their customer service. I had a COA question (along with a few others) and they cleared everything up and answered me immediately. Five stars across the board.
I've ordered more than once now and it’s been consistent every time. Same smooth process, same fast turnaround, no surprises.
Great customer service & products. I will order again.
I ordered it on 2/23/2026 and I got it today, 2/25/2026. It comes in two 30mg vials and with 2 vials of BAC water, 3 syringes and some alcohol wipes. That's amazing, I highly recommend...!
This company is AMAZING fast shipping absolutely great prices! I ordered couple orders of 60mg triz it came broken down in 30mg each which was very nice!Big plus it came with free bac water! Personalized notes very cool , Jersey Jeff say thank you! I will order again and again!
I sent an email to see how I can check on my order and if there was a trackingnumber for thw 2 day UPS shipping. Tomorrow will be 5 days. I'm not upset about a few days. I was worried because I had no email confirmation of my order and no tracking number. I emailed and did get a quick response with my tracking number.
This is part of my initial email:
When something is late, customers worry they have been scammed nowadays. Not many are worried about receiving the product in two days. We are simply concerned about if we will receive it or not. I’d have preferred the choice of less expensive shipping and a longer wait time.
The reply I received:
Do not order if you can not be patient. There is a difference between processing time and shipping, just like anywhere else you order. You can blame UPS for the delay. We don’t have time for people to complain when it’s not our fault and they are getting a product for a very cost effective price.
MyPurePeptide
Customer Service Specialist
I reiterated that I wasn't in a rush, just concerned I may have been scammed. I let this so called customer service specialist know that I am no longer a customer.
Apparently others have been emailing for me to have gotten a rude reply like that! I don't care how good the product is, I wouldn't give them another dime!
Reply from Mypurepeptide
Tracy — fair point: if you don’t see confirmation or tracking, you’re going to wonder what’s going on. For the record, we processed and shipped your order on time — the delay was UPS transit, not us sitting on it. Your email did help us catch an issue where some customers weren’t receiving our confirmation/tracking emails reliably, and that’s now fixed. The tone of the reply you received wasn’t the standard we expect, and we handled that internally.
We stand behind what we sell — our quality is consistent, and our customers come back because we deliver value that’s hard to beat. If you choose to shop elsewhere, that’s your call. If you want us to review your specific order end-to-end, email support with your order info and we’ll take care of it.
Grabbed TB-500 along with BPC and the packaging was A+. Everything separated, protected and labeled right.
When you see prices that are too good to be true this is an immediate red flag! After browsing this site it appears that all the COAs are fake. I checked all of them on the Jano website and not 1 COA came back as verified. This company has also changed their social media name multiple times and have very very few followers. BUYER BEWARE THIS PLACE IS A SCAM
Reply from Mypurepeptide
They are verified with Janoshik; anyone can do it themselves, not that hard to verify.
Order arrived timely and checkout was professional compared to some other sites. However, I sent in multiple support tickets, the first a full week ago, and still haven’t heard back.
Reply from Mypurepeptide
Davis — appreciate you saying the order arrived on time and checkout was smooth. What’s not acceptable is you having to submit multiple tickets and getting no response. Around that time we had a support/notification issue that caused some tickets to not route or get answered as fast as they should, and we’ve tightened that up since.
If you’re willing, reply here with the ticket number or email support with your order email + “ATTN: Review Follow-Up” in the subject, and we’ll pull your thread and close it out properly. We don’t dodge support—we fix it and move.
Great experience! My order came quickly. Customer service is extremely responsive. I’ll definitely be ordering again.
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