I live with roommates and don't really want them seeing what I order. Every package I've received comes in a plain brown box with no logo and a generic return address. The shipping label doesn't say a... See more
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Review summary
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Reviews shaping this summary
Started with the hair program and saw good results after a few months. Decided to try the skincare program next for some old acne scars. The process for switching was easy. Just filled out a new quest... See more
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I was worried I would have to do a video call with a doctor. That's not the case here. Everything is done through messages and forms. You answer questions, upload photos if needed, and a provider revi... See more
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I've always had fine hair but it got significantly thinner after I turned forty. My ponytail went from thick to about the size of my pinky finger. I tried expensive serums and laser combs with no real... See more
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Company details
About MyRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.4
Excellent
2K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience overall
Quick delivery, good product and very efficient customer service (shootout to Eunice!)
December 16, 2025
Unprompted review
Reply from MyRocky
Hi Marc!
Thank you so much for the awesome feedback! 🚀
We’re thrilled to hear you enjoyed quick delivery, a great product, and efficient service — and Eunice will be thrilled to get a shoutout! 🎉
If you ever need anything else, we’re always here at contact@myrocky.ca.
Answered all my question quickly and…
Answered all my question quickly and fixed my mistake.
December 19, 2025
Unprompted review
Reply from MyRocky
Hi Yves!
Thank you for your feedback! 🚀
We’re glad we could quickly answer your questions and help fix the mistake — speedy support is what we love to provide!
If you ever need anything else, just reach out to us at contact@myrocky.ca
Trisha Maxene was so pleasant and…
Trisha Maxene was so pleasant and helpful. She answered my question right away and assured me that things would go the way I needed. Tricia was very sweet as well as professional. I always have a good experience at Rocky’s!
December 19, 2025
Unprompted review
Reply from MyRocky
Hi Catherine!
Thank you so much for the wonderful review! 🚀
We’re thrilled to hear that Trisha Maxene made your experience pleasant, helpful, and smooth — she’ll be so happy to hear your kind words!
It’s great to know you consistently enjoy your experience with Rocky. If you ever need anything else, we’re always here at contact@myrocky.ca.
You lost an order. orders)
Answer your emails (orders). Tried to place a Black Friday order 3 times, no response, went with competitor.
December 1, 2025
Unprompted review
Reply from MyRocky
Hi Bob,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating that must have been.
We did make attempts to reach out but were unable to connect, and we also couldn’t locate any inquiries in our system related to placing a Black Friday order under your details. That said, we’re always happy to look into this further and assist however we can.
If any support moving forward, please reach out to us directly at contact@myrocky.ca, and our team will be glad to help.
Awesome company 10/10
December 2, 2025
Unprompted review
Reply from MyRocky
Hi Sydney!
Thank you so much for the awesome rating! 🚀
We’re thrilled to hear you think we’re a 10/10 — that really makes our day!
If you ever need anything, we’re always here at contact@myrocky.ca.
Delivery was quick
Delivery was quick and I highly recommend their hair loss treatment and shampoo!
December 14, 2025
Unprompted review
Reply from MyRocky
Hi George!
Thank you so much for sharing your experience!
We’re thrilled to hear your delivery was quick and that you’re loving our hair loss treatment and shampoo — we’ll take that recommendation as a big win! 💆♂️💆♀️
If you ever need anything else, just reach out at contact@myrocky.ca.
We’re always happy to help!
Amazing and convenient
Amazing and convenient. Will always use Rocky for my health needs
December 16, 2025
Unprompted review
Reply from MyRocky
Hi Shady Luca!
Thank you so much for the wonderful review! 🚀
We’re thrilled to hear you find Rocky amazing and convenient — making your health needs easy is exactly what we aim for!
If you ever need anything, we’re always here at contact@myrocky.ca.
We can’t wait to keep supporting you!
First Time Order
This was my first time ordering from Rocky and the process from beginning to end was simple and convenient. Website is user friendly and got everything I ordered in timely manner
December 16, 2025
Unprompted review
Reply from MyRocky
Hi Kulbir!
Thank you so much for sharing your experience! 🚀
We’re thrilled to hear your first order with Rocky was simple, convenient, and that everything arrived on time — we love making the process easy and stress-free!
If you ever need anything else, don’t hesitate to reach out at contact@myrocky.ca.
We’re so glad to have you with us!
Very professional
Very professional, great customer service and got my order on time as promised.
Will definitely keep ordering from here without a doubt.
Thanks guys.
December 9, 2025
Unprompted review
Reply from MyRocky
Hi Ky!
Thank you so much for the fantastic review! 🚀
We’re really glad to hear everything went smoothly — professional service, great support, and your order right on time. That’s exactly the experience we want for you!
We truly appreciate your trust and continued support. If you ever need anything at all, you can always reach us at contact@myrocky.ca.
Thanks again — you made our day!
Been using Rocky for almost 3 years now…
Been using Rocky for almost 3 years now and it has been nothing but pleasant. Very convenient and easy.
December 15, 2025
Unprompted review
Reply from MyRocky
Hi Chris,
Wow, thank you for being with us for almost 3 years! 🚀
We’re so happy to hear that your experience has been convenient, easy, and pleasant — that’s exactly what we love to hear from our long-term customers!
If you ever need anything at all, we’re always here at contact@myrocky.ca.
Thanks again for your loyalty! 😊
Process from start to finish was great
Process from start to finish was great. I got my medication within 2 days. I would recommend this company
December 16, 2025
Unprompted review
Reply from MyRocky
Hi MM!
Thank you so much for your kind words! 🚀
We’re thrilled to hear that the whole process was smooth and that your medication arrived so quickly — 2 days is what we like to call lightning-fast!
We really appreciate your recommendation. If you ever need anything else, just reach out to us at contact@myrocky.ca.
Great experience
Great experience - fair pricing and very quick delivery on my order!
December 16, 2025
Unprompted review
Reply from MyRocky
Hi Abdul,
Thank you so much for sharing your experience! 🚀
We’re really glad to hear you found our pricing fair and your delivery nice and quick — that combination is something we always aim for.
If you ever need anything else, don’t hesitate to reach out at contact@myrocky.ca.
We appreciate you!
Answers provided quickly!
December 11, 2025
Unprompted review
Reply from MyRocky
Hi Mike,
Thanks for the great feedback! We’re glad we could get you the answers quickly — speedy support is what we love to do!
If you ever need anything else, don’t hesitate to reach out at contact@myrocky.ca.
Jaymee Arabella was very quick with her…
Jaymee Arabella was very quick with her responses and followed up to ensure that I received my medication in a timely fashion .
December 10, 2025
Unprompted review
Reply from MyRocky
Hi Antara,
Thank you so much for the wonderful review! 🚀
We’re really glad to hear that Jaymee was able to assist you quickly and make sure your medication reached you on time — she’ll be thrilled to hear this!
If you ever need anything at all or just want to check in with us, feel free to reach out anytime at contact@myrocky.ca. We’re always happy to help! 😊
Trisha was extremely helpful
Trisha was extremely helpful - I was reactivating an old subscription and she walked me through the steps and made things extremely easy.
December 9, 2025
Unprompted review
Reply from MyRocky
Hi Stephen,
Thanks so much for your kind words! 🚀 We’re thrilled to hear that Trisha made reactivating your subscription a breeze — she loves turning complicated steps into something super easy!
If you ever need any help again, just reach out to us at contact@myrocky.ca. We’ve got you covered!
Trisha was super nice and quickly…
Trisha was super nice and quickly helped me with everything I needed. She was also able to do it under 5 minutes, which on a Monday is pure GOLD!! Thank you so much Trisha!
December 8, 2025
Unprompted review
Reply from MyRocky
Hi Martin,
Thank you so much for this amazing review! 🚀 We’re smiling over here — helping someone in under 5 minutes on a Monday really is gold-level magic, and Trisha will be absolutely delighted to hear this!
If you ever need anything else (Monday or not!), we’re always here for you at contact@myrocky.ca. Thanks again for making our day with your kind words!
What a horrible experience
What a horrible experience. I started on injections and was finally having results after trying several different weight loss meds and spending thousands. I live between two locations and have had the prescriptions shipped to wherever I will be located and never had an issue. Now, that I actually found something that worked and paid $565/ month to have the drug, they shipped my meds to the wrong location and now, are not only ghosting myself, but my clinician, Catherine, who incidentally has been wonderful . Customer service is ignoring her as well, even though I was charged for the incorrectly shipped item, I have proof that they were notified and recognized the change in shipping and the clinician has been in touch. I've left voicemails, sent emails and been on the chat bot, all with absolutely no results. There are many companies who provide these products. Steer clear of Rocky. I'll be writing this review on all of my social media pages as well. I NEVER do this, as my business depends on good reviews. But this is the most unprofessional, unacceptable and health altering experience I've ever had.
UPDATE:
After writing this review I was contacted by a customer service manager who was very apologetic and helpful. They refunded the order that was lost and sent my prescription to my local pharmacy. I was able to fill the prescription, after paying $140 less than with Rocky. What started as a process that was supposed to be convenient, is not. So I cancelled my subscription and will continue with a new physician and my local pharmacy.
I am grateful that, at least, someone finally got back to me.
December 3, 2025
Unprompted review
Reply from MyRocky
Hi Sharon,
Thank you for taking the time to share your experience and for updating your review. We’re glad our customer service manager was able to connect with you and address your concerns, and we sincerely apologize for the shipping error and delays you encountered.
For patients with multiple addresses on file, we are reviewing this internally to help prevent similar delivery issues moving forward.
If you need anything further or decide to continue treatment in the future, regardless of location, our team is always available to assist.
Thank you!
Refusal to view or transfer prescription, violation of continuous care and professional standards
TRANSFER YOUR PRESCRIPTIONS OUT WHILE YOU CAN.
Despite local and federal laws prohibiting the practice (in Ontario), Rocky refuses to transfer my prescription to a local pharmacy for filling or let me see what it is unless I fill my script with their pharmacy
After a consult with a clinician the e-script was sent to Rocky's pharmacy automatically and an order was generated. After seeing the cost, I decided to fill it at a local, cheaper pharmacy.
Customer service initially acted as if the prescription didn't exist, then stated that it wasn't "attached". They then required that I pay $40 for the clinician to issue a new script to my pharmacy. A previous CS quoted me $60 making the whole situation seem like a last ditch cash grab.
TLDR: They pressure and intentionally try to mislead you about your prescriptions to get you to use their pharmacy.
UPDATE: Their pharmacy accepted the order confirming receipt of the prescription. Only after they failed to charge the credit card on file due to it being expired they change it up requesting fees that were not disclosed upfront. Customer support also stated that the transferred prescription would have reduced refills from the prescribed amount (?????).
They can and will disable communications with your clinician if you raise issues with them (as I have done) putting you at risk and without medical care if you encounter any adverse side effects occur from their meds.
Do not trust this company for your medical needs. Will be moving on to Felix health and filing reports to the CNO and OCP on their violations of patient choice, ongoing access to care and unethical billing policies. I suggest anyone else with similar issues to do the same.
November 29, 2025
Unprompted review
Reply from MyRocky
Hi MA,
Thank you for taking the time to share your feedback.
A prescription can only be transferred once it has actually been issued by the clinician. In this case, we did offer to transfer your existing prescription and its remaining refills at no cost. However, the updated prescription you were requesting had not yet been issued because the associated order was never completed, which is why it did not appear in your account and could not be transferred.
Regarding the fee mentioned, the correct amount for issuing a new prescription for external pharmacy pickup is $40, as outlined in our Terms & Conditions.
Quick and helpful
December 1, 2025
Unprompted review
Reply from MyRocky
Hi Matthew,
Thank you for the awesome feedback! We’re really glad we could help you out quickly and make things easy for you. 🚀
If you ever need anything else, just reach out anytime at contact@myrocky.ca — we’ve always got your back!
Very good service and honest thank you
November 28, 2025
Unprompted review
Reply from MyRocky
Hi Raj,
Thank you so much for your kind words! 🚀 We’re really glad to hear that you found our service helpful and honest — that’s what we strive for.
If you ever need anything or have questions down the road, feel free to reach out anytime at contact@myrocky.ca. We’re always here to help!
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