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Myscentshops Reviews 122

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TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

The support team answered rapidly and efficiently. The entire experience with Myscentshops felt very devious. I was originally purchasing something through Sportcheck/North Face and ended up subscribe... See more

Rated 2 out of 5 stars

Absolute scam Misleading original email. Turns out you are subscribing to a membership scheme. This is never clearly set out. Had to cancel my card to ensure no further payments taken.

Rated 5 out of 5 stars

I cancelled my subscription yesterday afternoon and received an email today from Edith confirming a refund. I did not expected a refund. Thank you for your prompt and friendly service which is hig... See more

Rated 4 out of 5 stars

I'm feeling better because someone called me just now and I explained to him how my money was deducted. I just hope I'll be refunded because I didn't joining their membership.

Contact info

4.0

Great

TrustScore 4 out of 5

122 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

So they have taken over £ 400 in…

So they have taken over £ 400 in subscriptions and were notifiying me via emails to my Junk inbox. I assumed the mails were junk as I don't buy perfume ever. I have no clue how they got my details let alone my bank details (they said oh you mist have shared your details in our shop) and they refuse to share any information with me so I can't determine where this took place) . After 2 hours with 4 different agents in a chat and sending all the details they offered to refund £23. I was furious and they then said a supervisor would be in touch within 7 days. This is a scam. They say they hold your money on crdeit so you have to buy perfume... I want my money back they did this over 7 months. Comeon on guys -

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

Good company!

Good company!!
And a very good customer service.
Thanks Marshall for his help!

Lara

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Huijaus

Huijaus, kalastelee korttitiedot ja tyhjentää tilin.

They took all I had in my bankaccout!!! 2 euros payment turned to be loose all I had two days later.

November 11, 2024
Unprompted review
Rated 4 out of 5 stars

Great assistance.

Great support by the team Escalation, thanks particularly to Claire that made the experience positive satisfying my expectations.

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE. A CON. Tried to buy a drill from TicToc website. They took £9.99 but no goods. A few days later my bank blocked them for trying to take £5.32. The bank staff states that myscentshop.com is on their radar because this has happened to many others. KEEP AWAY.

September 4, 2024
Unprompted review
Rated 3 out of 5 stars

Scent review

I am responding as a courtesy.
I am pleased with the resolution that has occurred. I have also had a follow up phone call.

August 2, 2024
Unprompted review

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