My Space Barcelona Reviews 

It was the worth experience of holiday location from my all life. All was wrong, we did not have a correct key to access to the appartment for the first night. We came after 11pm and must paid a extra cost because coming late. We could access only the second Day. MySpace Barcelona did not admit the error, and so we got no money back. The appartment was not in order for the big Price that we paid. The door of the bathroom could not be closed, the bed in the second and third room were very bad quality and noisy, terrass was not cleaned... I will never have an other experience with that company. Never.

The worst accommodation experience I’ve ever had.

To collect the keys, we had to go to an office 1–2 km away. Nobody met us at the apartment. Once inside, we found that the locks on both doors to the unit were broken. The doors close, but we cannot lock them.

The shutters in the living room and bedroom are also broken. The bedroom has only a thin curtain, so sunlight comes directly into our eyes from around 7:00 a.m.

Then water began leaking from the kitchen ceiling onto the floor. When I called, the person I spoke to offered to come over, look at it, and wipe up the water with a towel. I was told their technician does not work on weekends and that nobody is on duty to deal with the problem. I am seriously concerned about the ceiling and our safety.

The thermostat is not working either, and we have no hot water for a shower. All of this happened within the first day. We still have three days left.

Booking.com’s response so far has been to email the property and wait for a reply before getting back to us. This has been a stressful and unacceptable experience.

Be very careful with the security deposit

I would advise future guests to be very careful with My Space Barcelona, especially regarding the security deposit.

After our stay, our EUR 400 security deposit was withheld. The reason given was an alleged party/noise disturbance, which we dispute. No party or event took place in the apartment, and during our stay we were never warned, contacted, called, or visited by staff, police, city council representatives, building management, or neighbours about any alleged disturbance.

When we asked for evidence, My Space Barcelona stated that there were formal reports from Barcelona City Council and the residents’ association. However, no documents, reference numbers, timestamps, noise-monitoring logs, complaint records, or proof clearly linking the alleged incidents to our apartment were provided to us.

What concerned me most was that we were initially informed that the deposit had been returned, but later discovered that EUR 400 had actually been retained. The company then stated that the decision was final.

After our experience, I checked other public reviews and found similar complaints regarding deposit retention, poor customer service, and check-in/key access issues. I also found reports from guests who stated that they had filed complaints through the European Consumer Centre Network (EVZ/ECC-Net) regarding disputes with the company. For us, this did not feel like an isolated misunderstanding.

Regarding the apartment itself, it may be acceptable for families with children or shorter guests, but it was not ideal for our group. Although it is marketed for up to 8 people, most of us are around 187 cm tall, and we had real issues with the mattress sizes and overall sleeping comfort.

The pool area looked much better in the pictures than it did during our stay. It appeared less well maintained than expected, and some of the surrounding steps seemed loose, which made the area feel less safe and less comfortable to use.

Overall, based on our experience, I would not choose My Space Barcelona again. I strongly recommend that future guests document everything carefully, take photos and videos at check-out, keep all communication in writing, and maintain detailed records in case any disagreement arises regarding the security deposit or other charges after the stay. If a dispute cannot be resolved directly, consumers from the EU may also wish to seek advice from their national European Consumer Centre (EVZ/ECC-Net).

Firstly, I would like to acknowledge that the check-in process itself went smoothly. However, unfortunately, several issues throughout our stay significantly affected our experience.

Our airport transfer arrived late and then broke down during the journey, which was a disappointing start to our holiday. Upon arrival at the apartment, we discovered that there was no cot available, despite having requested one several times before our stay. We then had to send three further messages before a cot was finally delivered the following day.

The most significant issue was the communal swimming pool. The property was advertised as having access to a communal pool, which was one of the reasons we chose this accommodation. However, throughout our stay the pool was unusable due to poor maintenance. It was visibly dirty, containing algae and mosquito larvae, and clearly had not been properly maintained. The maintenance person only attended on the day we were leaving, by which point the issue had impacted our entire stay.

More generally, while the apartment itself was clean, the property appeared poorly maintained. This is particularly disappointing because the accommodation has great potential and could be a really lovely place to stay with a bit more care and regular upkeep.

I would also like to express my concern regarding the return of our security deposit. Although your correspondence throughout our stay was polite and apologetic, it often felt reactive rather than proactive. In several instances, issues were only addressed after repeated messages from us, and no partial refund was give dispute then admitting that it wasn’t up to standard.

Avoid at all costs, awful communication, bunch of liars. Flat was a dirty basement, full of noise from neighbors, no Internet, bad smell, dirty sheets, broken furniture and they offered no solutions. Zero chances to have some sleep. Absolute shame.

Camilla was very unprofessional and with low manner very rude and disrespectful! Don’t go to this agency horrible customer
Service !.!!

Terrible service, avoid at all costs. Awful communication, made everything as difficult as possible.

Avoid My Space Barcelona at all costs.

The only toilet in the apartment did not work properly, technicians came 5 times, and My Space Barcelona still refused to relocate us. We were 3 guests with 1 bathroom and ended up using a cafe across the street just to go to the toilet.

And then they had the nerve to imply that the issue was “incorrect use,” as if adults do not know how to use a toilet. That tells you exactly who you are dealing with: a company that would rather insult the guest than admit the apartment was not fit to stay in.

Their response was pure denial. Repeated failed repairs, no relocation, a filthy bathroom left behind, and then blame-shifting. Completely unacceptable.

If this is how My Space Barcelona handles a basic habitability issue, do not trust them with your stay.

We stayed in their apartment. When we arrived there was a big turd in the toilet. Turned out th etoilet didnt flush. We contacted them immediately and asked for help. But after the technicians had been here 5(!) times trying to fix the problem it was firmly established that it wasnt working and wasnt going to work. And yet they insisted that the toilet did in fact work and refused to relocate us. They are irrational and completely indifferent to customer experience. Avoid this company like the plague.

Had a great time here The place was comfortable and well prepared, and everything went smoothly from start to finish. Definitely considering another visit!

They dont care about the damage and how much they annoy their neighbours, imposisble to talk to them and get issues solved. It's simply a company that only cares about making money but doesn't care about doing the things right.

We are living in Barcelona for my health as the specialist I need is here.
So we rented an apartment from this company for initially 4 months. The information they wanted to justify the rental was pretty hefty ie note from doctor and a few other things.
Upon being approved, we moved into an apartment at Maria Cubi 175. First we were given an apartment on the first floor and a week later we got an apartment on second floor with elevator.
First impressions of apartment is dark, poorly light, bathroom smelled of a bit of mold and was a mosquito haven.
The bed had a ripped comforter, the kitchen was a bit difficult to cook in as the microwave as was very small. The air conditioning filter had not been changed or cleaned in a while so the air was terrible. The upstairs neighbors were extraordinariry loud and slammed doors at all hours. The elevator didn't always function.

This place I found a bit horrible as I paid a good deal of money for this place. The only thing that was good was the location.
As I am suffering from a disease that requires weekly treatment, and i found this apartment to be a bit depressing and not really conducive to healing.
So even though i digned a contract, i asked if I could be released for health reasons. They replied no.
I am not a person that breaks contracts normally but I am a 73 year old woman and have no intention of paying with my health.
I rented another apartment and explained why.
The company was totally unsympathetic to my cause that they are keeping the € 4000 deposit that I had to pay. As I suggested I was not going to pay another months rent.
They have refused to refund me any money.
In principle they are correct, but rules are made to be overturned and updated as the circumstances require.
As my age and health should be a consideration in the story.
I offered €1000 as compensation.

This company typifies the rental business in Barcelona.
Very disappointed experience!!!
And this experience isnt typical as I have rented elswhere and had no problems

Everything is perfect and amazing super and amazing people

Great experience

⚠️ SCAM ALERT – DO NOT BOOK WITH MY SPACE BARCELONA ⚠️
They are fraudsters. They rent out apartments that do not match the photos or the description shown on their website or on booking platforms like Booking.com. When you arrive, instead of an apartment, you end up in a basement (sewer smell, dampness, cracked walls...) which has nothing to do with what you saw before booking. And when you ask for a refund, they refuse. This is fraudulent rental. Despite my many complaints, I still haven’t received the refund of my €400 deposit.
Do not deal with these SCAMMERS, FRAUDSTERS, and THIEVES.

I put 1 star because I can't put 0.

Even though my experience with this establishment dates back to 2023, I still have a sour taste from it.

This is about a €400 cash security deposit I paid to My Space Barcelona on July 29, 2023. Their card terminal declined my fully functional credit card, and I was pressured to pay in cash. The person who pushed hardest for this was the receptionist — a Syrian guy — who was, frankly, an absolute as#hole and a thief. He insisted on the cash payment and gave no proper proof, just a handwritten note on the rental agreement.

I followed up multiple times through Booking.com and directly with the host, who initially claimed the refund would be processed within two weeks. Despite repeated assurances and sending my bank details several times, I never received the money or any proof of a transaction. The host later falsely claimed not to have my bank information.

I believe the host intentionally withheld my deposit. As a student, €400 is a lot of money, and this whole situation has been deeply frustrating. I urge Booking.com to take action and protect customers from such dishonest practices.

I lastly got reimbursed by booking.com 60 days after my check out.

The 1.4 star review average speaks volumes, although I think that is generous. Absolutely awful place with awful management. As 99% of the other reviews state, they will keep your deposit for ridiculous reasons, absolute scammers. We are currently in the process of fighting this and we plan to continue. The best thing to do is avoid this place, it is not clean, appliances are either cheap tat or don’t work at all! The area outside of the place smells like an animals urine which is enough to make you gag. They should not be allowed to trade simple as. AVOID

THE WORST EXPERIENCE EVER!
Don’t rent this apartments cause they will rob you!
About our stay : they didn’t pay back our deposit 400€ and I consider this absolutely unacceptable and inappropriate. The apartment was rented for 1 night for our group in order to spend the night before leaving for the Canary Islands. Due to the fact that all members of our group arrived at the apartment at different times, we did not use the beds, since we were not able to sleep all night.
Check-in was carried out at 20-00 and at the time of check-in we could no longer use the elevator due to the fact that the entire floor was covered in vomit. On the landings, which we were forced to use for this reason, we constantly met other young guests, who most likely caused all this mess in the entrance/elevator and were completely drunk.
To check in and to get the keys, I had to go to the office on the other side of the city, and not directly to the apartment, which is at least strange. At the same time, at 02-00 on 01.01.2025, we received a visit from a representative of your company due to complaints about the noise. He, in turn, made sure that there was no noise in our apartment, and also confirmed the presence of vomiting in the elevator and the impossibility of using it. In these circumstances, it is unclear why it was necessary to send your employee to us when they had ALL the phone numbers of the guests present that night? And they could have simply CALLED by phone or WhatsApp.
Automatic checkout was carried out at 06-00 on 01.01.2025. The apartment was left in its original condition, NOTHING was damaged or broken, the trash was taken out to the container outside and the dishwasher was started.

After two weeks of copy/pasted messages from the owners with the attached files with the grafics of the noise measurements which I don’t know how they did and if it’s real, the deposit was not refunded.

SHAME ON YOU!

Ugly customer service!!!

DONT EVER BOOK WITH THEM!

Do not use this company at all. They are totally dishonest They take a €400 deposit on arrival, due for return within 2 weeks of departure. Contacted them when it was overdue and they refused based on completely false accusations of making noise during the night. There are dozens of similar complaints.

These guys are M****F**** thief. Never give you deposite return after you leave the apartment. They are here for taking your extra 400 Euro. No site mentioned to give them and do not booked this.