Mysteryboxshop Reviews 

218
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ordered 3 mystery boxes. An 11 year olds gadget box, a mans mystery box and a womans mystery box. We were all shocked and happy with the quality and usefullness of the items in the boxes... See more

Rated 5 out of 5 stars

Top customer service. I messed up and duplicated my order. They got in touch personally and cancelled one for me

Company replied

Rated 5 out of 5 stars

Absolutely fantastic!!! From ordering to delivery is pretty damn quick? Ordered 3 boxes and they arrived well within the estimated delivery time? They outdo themselves at every turn, filling the boxes... See more

Rated 3 out of 5 stars

I ordered a mystery box from Mysteryboxshop and found the experience to be average. The items were decently packaged and varied, but some of the contents felt cheap and could easily be found at a lowe... See more

Company replied

Company details

  1. Gift Shop

Written by the company

Mystery Boxes are perfect for birthdays, anniversaries & any other occasion. Give the gift of suprise & joy today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

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No recent history of asking for reviews

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4.6

All reviews

(218)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic company

Fantastic company, got 5 boxes, 4 were toys, pretty much similar. Had a problem with one but the company fixed it. Very satisfied

September 18, 2023
Unprompted review
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Reply from Mysteryboxshop

thank you very much for you kind review.

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Rated 5 out of 5 stars

Previously recieved a box,I recieved a…

Previously recieved a box,I recieved a call from a member of the team and wow,I recieved some items that replaced others which I guarantee my boy will love them,such amazing customer service aswell.I wasn't looking for anything to be replaced that I could not gift to a boy so this was extra mile service and is appreciated.I have a happy boy with what was in the box 2nd time around.would def recommend this company especially the service.Thankyou very much.

September 19, 2023
Unprompted review
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Reply from Mysteryboxshop

thank you very much for you kind review.

Rated 5 out of 5 stars

The customer service’s is second to none

My son brought me a mystery box for my birthday and it’s amazing definitely value for money, there’s 1 deodorant in there that’s £15 alone and the box was only £25 😱
so I thought I’m going to get another one of them, I had a look on there website at it said no 2 boxes r the same so there’s me thinking great! I was so excited to get my second box I couldn’t wait for it to come, when it did arrive I opened it straight away and both boxes contain exactly the same as each other 😩 I emailed the company straight away and nobody got back to me then I received a phone call and this amazing company are sending me out another box completely free 🥳 how amazing is that, I will definitely be ordering a few as Christmas presents (I have a very large family)
Thank you mysteryboxshop.com

August 25, 2023
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Reply from Mysteryboxshop

Hi, Kim. The website previously said no 2 boxes in the same order are the same but if different people order from different addresses and we don't know it's for the same person, then duplicates may occur. We would be more than happy to help you with this. Please, contact us on info@mysteryboxshop.com and we will take care of this for you.
Thank you.

Rated 4 out of 5 stars

Bought 2 box's £29.99 one for teenage…

Re email
Had a reply right away and sending out a new box should have it tomorrow, customer service is top notch so have changed my 1* to 4*.

Bought 2 box's £29.99 one for teenage girl beauty other for 8yrs old mystery my daughter also bought for 8 year old for £19.99 and both had exactly same in the 8 years for different prices, I have wrote an email to them so will wait and see if they respond and what the outcome is before changing how many stars I give, but truthfully I don't think the price was worth what is in it all the things I can buy on temu cheaper

September 15, 2023
Unprompted review
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Reply from Mysteryboxshop

thank you very much for you kind review.

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Rated 5 out of 5 stars

Household mystery box

This is the 2nd box that I have ordered the first was ok but I ordered the household one and very pleased with them both

September 12, 2023
Unprompted review
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Reply from Mysteryboxshop

Hi Nicola. We are sorry for your disappointment & thank you for your custom.

Rated 5 out of 5 stars

Got there in the end

After 2 initial delivery issues (down to couriers not the company) a very kind gentleman called me to say he had sent out a third package and it would be with me the following day , today is the following day and the box has turned up ,I'm thrilled with what has arrived ,thank you so much for all your help

September 11, 2023
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Reply from Mysteryboxshop

Thank you, Kerry, both for being patient and for your kind review. We are delighted that you liked the Mystery Boxes when they finally arrived.

Rated 4 out of 5 stars

I brought both the women's and home £20…

RE REPLY.. Customer Service was fantastic spoke on Thursday and they sent another box out with bits from Women's and Homeware which came Saturday. Changed from 2* to 4*

I brought both the women's and home £20 boxes and they are definitely not worth the money, the women's just had some makeup, a nail varnish, face mask and a microwaveable wrap and the home was just a candle, a door mat, a small Plaque, a pizza cutter, an LED light and some rubber gloves

August 31, 2023
Unprompted review
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Reply from Mysteryboxshop

Hi, We'd love to learn more and see if we can help here. Can you please email us at info@mysteryboxshop.com and identify your name or order number? That way, we can follow up. Thank you.

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Rated 1 out of 5 stars

Ordered 15th aug now 6th sept and kept…

Ordered 15th aug now 6th sept and kept getting told over the last two weeks I would receive in 3 days each time. Have now emailed to cancel as I was using one of the boxes for my daughters 17th on 31st aug which has been and gone

August 14, 2023
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Reply from Mysteryboxshop

Hi Laura, we apologise for your experience and would love the chance to put it right. A member of our team has tried to call you a couple of times. We will try again. Thank you.

Rated 3 out of 5 stars

2 weeks for delivery acceptable due to…

2 weeks for delivery acceptable due to shipping in the UK.Well packaged and came gift wrapped as requested.1 item broken in the box,I requested a teenage boy and there were 2 or 3 items in there unsuitable for a boy like the foaming deodorant and body scrub,these were in female scents.could be a picking mistake.there were about 3 items suitable for my boy thats just him the others will give away.All in all its not that bad you get what you pay for.

August 15, 2023
Rated 5 out of 5 stars

Something for everyone

Great company, fantastic customer service, highly recommend their mystery boxes, something for everyone 😀

August 15, 2023
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Reply from Mysteryboxshop

thank you very much for you kind review.

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Rated 5 out of 5 stars

I ordered the mysterybox at £49.99 for…

I ordered the mysterybox at £49.99 for myself , i was completely surprised at the amount of items i received . i would highly recommend buying was well worth the money

August 15, 2023
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Reply from Mysteryboxshop

thank you very much for you kind review.

Rated 5 out of 5 stars

Happy customer

I bought a teen girl box for my neice as she could not decide on what she wanted for her birthday. Great selection of items

August 25, 2023
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Reply from Mysteryboxshop

thank you very much for you kind review.

Rated 5 out of 5 stars

Was a delight to open the box

Was a delight to open the box and explore the products inside. Well worth the money. Would highly recommend them! Not everything will be to everyone's taste but definitely all great products

August 15, 2023
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Reply from Mysteryboxshop

thank you very much for you kind review.

Rated 5 out of 5 stars

Great Items. Fast delivery

I bought this for my 15 year old daughter and she loved it, good items inside and fast delivery. Thank you so much

August 25, 2023
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Reply from Mysteryboxshop

thank you very much for you kind review.

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Rated 4 out of 5 stars

50/50

I ordered 2 the first one was for younger boy and tbh I wasn’t overly happy with what was in it but maybe my little boy was just too young he’s 3 , the second was a women’s one and that was amazing my daughter was very happy with what was inside I will be ordering again

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Ladies £49.99 box

I bought a £49.99 Ladies box and when it arrived one of the items had broken and nail polish was all over a few of the items. I let them know and received a lovely call the next day advising i would receive another box. I mentioned that wasn't why i let them know. 2 days later i received another box, almost identical to the 1st. Customer service was definitely 100%

August 23, 2023
Unprompted review
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Reply from Mysteryboxshop

thank you very much for you kind review.

Rated 4 out of 5 stars

Box Full of great stuff

My mystery box took over a week to arrive and I did have to email but when it did arrive it was full of great stuff and my daughter was very happy with her box we will be ordering more in the future.

August 16, 2023
Unprompted review

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