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Mystic Reviews 1,045

•
TrustScore 4.5 out of 5

4.4

Activewear Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent design, comfort, and durability. Many people are also impressed with the efficient and fast delivery service, often receiving their orders earlier than expected. The products are frequently described as fitting well and performing excellently, with many consumers expressing satisfaction with their purchases. However, some customers also noted issues with the return policy, specifically having to pay for return shipping even for items that didn't fit. A few other people also felt that the sizing could be inconsistent, with some items not matching the size charts or having narrow shoulders. There were also occasional mentions of products arriving with minor damage or issues with tracking numbers.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the products as... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quick delivery and easy... See more

Return policy

Users describe negative interactions with the return policy. Many reviewers express frustration over having... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The helmet and booties are fantastic!! The order went very smoothly. I did order a wetsuit of yours from MacKites. It matched my weight in height specifications, but the shoulders were way too narrow.... See more

Rated 4 out of 5 stars

The order process was easy. I like the fact that they in led a return bag in case you need to return the item. I already have a Mystic wetsuit of the same weight, so I was confident it would fit me.... See more

Company replied

Rated 4 out of 5 stars

I ordered the Mystic VANDAL PRO Helmet and overall I’m happy with the product. The helmet feels solid, fits comfortably, and the quality is generally good. However, it arrived with a noticeable scratc... See more

Rated 4 out of 5 stars

Mystic delivers high-quality products. Orders are delivered within a few days. This time I ordered the 4mm gloves for the colder days. They fit well, neatly, and securely. One thing that could be... See more

Company details

  1. Activewear Store
  2. Outdoor Clothing and Equipment Shop
  3. Surf Shop

Written by the company

The leading brand for kitesurfing waterwear and accessories. Here to break boundaries. Crafting kitesurfing gear that embraces modern technology and durability, since 2002.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Everything ok!!

The number of shopping to follow it wasn’t clear, couldn’t find it from email, but everything was on his right direction. Thank you.

April 17, 2026
Rated 3 out of 5 stars

Connection with Shop app is awful

Connection with Shop app is awful, meaningless - I never got a tracking number that worked with UPS and Shop tracking never worked... always said "Label created"

Mystic products are great, seriously they are awesome, well designed, looks good and works even better, but there is a lack of stock on most of the products (I was gonna buy a couple of hoodies but were out of stock) and as mentioned the after-purshase process doesn't reflects Mystic's products/brand.

April 14, 2026
Rated 5 out of 5 stars

Very happy

The hoodie arrived quickly and looks great.

April 6, 2026
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Reply from Mystic

Thanks for the feedback,

Enjoy your new hoodie.

Rated 5 out of 5 stars

Fast shipping & Good Products

Fast shipping, good products, wonderful company!
Overall a super good experience! 😁

March 31, 2026
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Reply from Mystic

Thanks for the great feedback.

Enjoy your new gear and see you on the water.

Rated 5 out of 5 stars

Great wetsuit

Great wetsuit, protection and daily apparel.
Great service

April 10, 2026
Unprompted review
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Reply from Mystic

Thanks for the feedback,

Glad you're liking the gear.

See you on the water,

Rated 5 out of 5 stars

Best Watersport Harness!

Best Watersport Harness! The Majestic collection with carbon are a game changer for long sessions on the water.

March 29, 2026
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Reply from Mystic

Thanks for the feedback,

Great to hear you're enjoying our Majestic collection. We are always looking to improve our products and glad this one is right for you.

See you on the water,

Rated 5 out of 5 stars

Seamless

Simply the best! Why compromise? The wind and waves aren’t every day, do it right.

March 24, 2026
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Reply from Mystic

Thanks for the great feedback,

Couldn't agree more.

See you on the water.

Rated 1 out of 5 stars

I sent pics of damaged vest

I sent pics of damaged vest . I cant navigate threw process of returns or much less read all the smallprint . Im old and do things old school . I'll never purchase from here again , worst customer service ever .

March 26, 2026
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Reply from Mystic

Thanks for sharing you feedback,

I see our customer service team was already in touch regarding your vest. For items that arrive with damage we have a warranty process that can be found on our page.
https://www.mysticboarding.com/pages/warranty

Our team will reconnect to help you through the process.

See you on the water,

Rated 5 out of 5 stars

speedy shipping of the item described…

speedy shipping of the item described which turned out to be exactly as described
the vest fits and looks great

March 26, 2026
Mystic logo

Reply from Mystic

Thanks for the feedback, Glas you like the new vest.

See you on the water.

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