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Mystic Reviews 1,045

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent design, comfort, and durability. Many people are also impressed with the efficient and fast delivery service, often receiving their orders earlier than expected. The products are frequently described as fitting well and performing excellently, with many consumers expressing satisfaction with their purchases. However, some customers also noted issues with the return policy, specifically having to pay for return shipping even for items that didn't fit. A few other people also felt that the sizing could be inconsistent, with some items not matching the size charts or having narrow shoulders. There were also occasional mentions of products arriving with minor damage or issues with tracking numbers.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the products as... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quick delivery and easy... See more

Return policy

Users describe negative interactions with the return policy. Many reviewers express frustration over having... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The helmet and booties are fantastic!! The order went very smoothly. I did order a wetsuit of yours from MacKites. It matched my weight in height specifications, but the shoulders were way too narrow.... See more

Rated 4 out of 5 stars

The order process was easy. I like the fact that they in led a return bag in case you need to return the item. I already have a Mystic wetsuit of the same weight, so I was confident it would fit me.... See more

Company replied

Rated 4 out of 5 stars

I ordered the Mystic VANDAL PRO Helmet and overall I’m happy with the product. The helmet feels solid, fits comfortably, and the quality is generally good. However, it arrived with a noticeable scratc... See more

Rated 4 out of 5 stars

Mystic delivers high-quality products. Orders are delivered within a few days. This time I ordered the 4mm gloves for the colder days. They fit well, neatly, and securely. One thing that could be... See more


Company details

  1. Activewear Store
  2. Outdoor Clothing and Equipment Shop
  3. Surf Shop

Written by the company

The leading brand for kitesurfing waterwear and accessories. Here to break boundaries. Crafting kitesurfing gear that embraces modern technology and durability, since 2002.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Mystic Represent

Well made gears and clothes. Been using Mystic harness for years. Love the clothes too, super comfortable. 🤙🏽

January 29, 2026
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Reply from Mystic

Thank you for the support and for riding Mystic for years!
Awesome to hear your Mystic harness has been serving you well and that you also love the comfort of our clothing. We put a lot of focus on durable watersports gear and everyday comfort, so your feedback is much appreciated. See you out there 🤙

Rated 3 out of 5 stars

Shipping is very slow.

January 23, 2026
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Reply from Mystic

Thank you for sharing your feedback,

We aim to have the packages to the intended places in the time provided. However, delays can happen especially during times when the weather is not the finest.

I hope the new suit fits well.

See you on the water,

Rated 1 out of 5 stars

I’m 5”4’ 120 lbs

I’m 5”4’ 120 lbs. I bought the M which is way too small. I normally wear a size S or 6.

January 19, 2026
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Reply from Mystic

Thanks for the review.

Sorry to hear the size was not as expected.
We try to give the best sizing we can on the product pages. Our support team are also available monday-friday via info@mysticboarding,com if sizing advise is needed.

See you on the water,

Rated 5 out of 5 stars

Site easy to use

Site easy to use. Delivery quick and efficient. Goods on arrival perfect
Thank you

January 16, 2026
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Reply from Mystic

Great to hear the site was easy to use, delivery was quick and efficient, and everything arrived in perfect condition. We always aim to make ordering Mystic watersports gear smooth from checkout to delivery, so your feedback means a lot. Enjoy your new gear on the water 🤙

Rated 1 out of 5 stars

XL size fits my size 6 friend

XL size fits my size 6 friend. I am a size 8-10 and it was way too small. Return shipping costs the customer about $30. I emailed the company to see if they have bigger sizes or have plans to make normal American sizes with no response.

January 13, 2026
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Reply from Mystic

Thanks for sharing your feedback,

Sorry to hear the sizing is not as expected.
I see our team sent a reply to your mail via the email sent. It may have been received in your spam.
At this time the model you ordered does not go to a larger size.

See you on the water

Rated 1 out of 5 stars

Just ordered a Mystic Tail Pad

Just ordered a Mystic Tail Pad , Ambush Tail pad model and I'm so disappointed because in the first surf I lost it. It's because the M3 glue didn't stick at all.

January 12, 2026
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Reply from Mystic

Thanks for sharing you experience,

For issue explained I would recommend to follow or warranty process.
If the product has a fault our team can assess and help where needed.
https://www.mysticboarding.com/pages/warranty

See you on the water,

Rated 5 out of 5 stars

Fast delivery

Fast delivery, top material

January 5, 2026
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Reply from Mystic

Thank you for your review!
Great to hear your order arrived fast and that you’re happy with the top-quality material. At Mystic, we focus on premium watersports gear and quick delivery, so your feedback is much appreciated. Enjoy your new gear on the water 🤙

Rated 5 out of 5 stars

4mm Gloves

Great pre-curved gloves. Can't wait to try them out.

December 29, 2025
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Reply from Mystic

Thank you for your review!
We hope you love them on the water. In our glove lineup, both Mystic Supreme and Mystic Roam models feature a pre-curved shape, built for comfort, natural control on the bar, and less forearm fatigue during longer sessions. Enjoy your next cold-water mission 🤙

Rated 5 out of 5 stars

Very waterproot, easy to use

The waterproof next strap is very waterproof, and easy to use.

December 23, 2025
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Reply from Mystic

Great to hear the Mystic Waterproof Neck Strap is keeping things properly waterproof and that it’s easy to use. That’s exactly what it’s made for — simple, reliable protection for your essentials on and around the water. Enjoy your sessions 🤙

Rated 5 out of 5 stars

Good material and speed delivery.

Good material and speed delivery.

December 22, 2025
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Reply from Mystic

Great to hear you’re happy with the Mystic Stealth Bar Surf and that your order arrived quickly. We designed the Stealth Bar Surf with strong, high-quality materials for reliable performance on the water, so your feedback means a lot. Enjoy your next session🤙

Rated 5 out of 5 stars

Highly recommended!

User friendly site and overall very good site design. Package received earlier than expected! Highly recommended!

December 22, 2025
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Reply from Mystic

Thank you for your great review!
We’re stoked to hear the site felt user-friendly and that your package arrived earlier than expected. Enjoy your Mystic Star Fullsuit — it’s built to keep cold water at bay and deliver warmth, comfort, and flexibility for your winter sessions!

Rated 5 out of 5 stars

good looking wetsuits just arrived…

good looking wetsuits just arrived today. Jade a little tough to get the front zip to engage. Assuming it'll stretch out after a few uses. Good stretch with the Yam 40. Look forward to using them.

December 23, 2025
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Reply from Mystic

Thank you for your review!
Great to hear the wetsuits arrived and that you like the look and flexibility of the Yamamoto 40. The front zip can feel a bit stiff at first, but it typically loosens up after a few uses as the suit molds to your body. We hope you enjoy the performance in the water, let us know how it goes!

Rated 5 out of 5 stars

Great price

Great price. Perfect!

December 22, 2025
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Reply from Mystic

Thank you for your review!
Awesome to hear you got a great price and that the Mystic Stealth Bar Surf feels perfect. It’s designed for surf and freeride with a Lever Lock for easy closure, an optimized ergonomic shape with minimized pressure points, and Black Dyneema surf rope + ring for freedom of movement. Enjoy your next session 🤙

Rated 5 out of 5 stars

Love everything as usual!!

Love this brand, the quality is always on point !

December 15, 2025
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Reply from Mystic

Thank you so much for the love and continued support!
We’re stoked to hear you love Mystic and that the quality keeps hitting the mark for you. Consistent performance and durable gear are exactly what we aim for across every collection. See you on the water 🤙

Rated 5 out of 5 stars

Very happy with the hat

Very happy with the hat, delivery quick too

December 17, 2025
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Reply from Mystic

Thank you for your review!
Great to hear you’re very happy with The Fisherman and that delivery was quick too. This hat is built in quick-dry fabric with an adjustable fit and chin strap so it stays put in and around the water. Enjoy your next session 🤙

Rated 5 out of 5 stars

I bought the cover for my son’s foil…

I bought the cover for my son’s foil board. He loves it.

December 11, 2025
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Reply from Mystic

Thank you for your review!
Awesome to hear your son loves the Mystic Patrol Daycover Foilboard. It’s our classic daybag for foilboards, built with protective padding, a Velcro mast opening, and heavy-duty zippers to keep the board protected on daily trips to and from the spot. We hope he enjoys every session 🤙

Rated 5 out of 5 stars

Efficient and durable

The products I want are easy to find in the website. And are well described
The shipment is efficient
The several products* that I have are efficient and durable
* harness, life-jacket, poncho, safety knife

December 15, 2025
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Reply from Mystic

Thank you for your kind words!
We're glad to hear that you found our website easy to navigate and that your order arrived quickly. It's great to know that your harness, life-jacket, poncho, and safety knife are performing well and proving to be durable. We appreciate your feedback and hope you continue to enjoy your products!

Rated 5 out of 5 stars
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Reply from Mystic

Thank you for your review!
Great to hear the Mystic Poncho Teddy feels soft and comfortable. With its water-absorbing fabric, oversized fit, wide arm openings, and large hood, it’s made for easy changing and warm hangouts before and after your session. Enjoy

Rated 2 out of 5 stars

My hands are still cold when I wear the…

My hands are still cold when I wear the gloves

December 8, 2025
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Reply from Mystic

Thanks for your feedback,

Sorry to hear the gloves are not keeping you as warm as expected.
5mm are the thickest gloves we have I hope they are more useful now the water is starting to warm up.

See you on the water,

Rated 5 out of 5 stars

Suite looks great

Suite looks great, feels great. Good quality, hopefully it last a long time. Got the XLT as a 6’3 guy and it’s plenty long. could be a little bigger in the shoulders but, overall it’s a good fit.

December 11, 2025
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Reply from Mystic

Great to hear the Star Fullsuit 5/3mm Bzip looks and feels great, and that you’re happy with the quality. Good call on sizing too — for taller riders, XLT can be a strong match for length, while shoulder fit can vary by body shape. The Star is built with MX2 stretch neoprene, GBS seams, and Aquaflush to keep cold water at bay, made for warm and comfortable cold-water sessions. Enjoy your winter rides 🤙

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