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Quorn StoneReviews 

1,758
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the selection process enjoyable and informative. Many highlight the excellent customer service, noting the personalized approach and quick, efficient handling of orders and inquiries. The products themselves are frequently described as top-quality, beautiful, and inspiring, with a wide selection that helps customers visualize them in their homes. However, some people were dissatisfied with the lack of flexibility in ordering and occasional issues with customer service responsiveness. A few customers also noted discrepancies between sample tiles and the delivered product, and found the sample sizes too small to make informed decisions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Service

Customers had positive experiences with service, often describing it as proactive, helpful, and efficient.... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple and efficient,... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, outstanding, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the Harrogate showroom last week and was shown around by Kiera. She was amazing - incredibly patient while talking me through the differences between the stone options I was looking at. Sh... See more

Company replied

Rated 5 out of 5 stars

Ordered samples online, visited the Harrogate showroom and ordered for the first bathroom. So impressed with the quality, customer service was excellent. We have since ordered again for our en suite a... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the proactive service from Kiera at the Harrogate showroom. I found a selection of tiles I liked online and Kiera shared photos of a few different projects that helped us decide what... See more

Company replied

Rated 5 out of 5 stars

Ezgi was absolutely wonderful on our visit to the Leicestershire showroom. The products and their features were explained to us in detail, whilst also keeping things simple to understand. We both fe... See more

Company replied


Company details

  1. Tile Store
  2. Flooring Store
  3. Home Improvement Store
  4. Stone Supplier
  5. Tile Manufacturer

Written by the company

As the second generation to lead our family business, we are incredibly proud to be celebrating over 30 years at Quorn Stone. Our journey began in 1995 with a handful of hand-painted terracotta tiles from Manises, Spain. Small in size, but full of charm, they sparked a lifelong passion for natural materials that has inspired us ever since. Three decades on, our belief remains unchanged: that the right materials, thoughtfully chosen, can make a house feel like home. While we’ve grown over the years, our dedication has remained constant: to source timeless tiles and deliver exceptional service, backed by the expertise that comes from 30 years in the industry. Working closely with trusted suppliers around the world, we bring together an extensive collection of natural stone and porcelain tiles - pieces with character, made to last, and designed to be lived with for years to come. Browse our tiles online or visit one of our inspirational tile showrooms, located in Leicestershire, Surrey, Hertfordshire, Bury St Edmunds, Bristol, Solihull, Harrogate, Winchester and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(1,758)

872 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quorn Stone provided flooring for our…

Quorn Stone provided flooring for our bathroom, kitchen/diner and outdoor patio.

The quality of their showroom in Surrey and the care and efforts of their staff made for an excellent purchasing process.

The tiles themselves were delivered on time and with minimal fuss.

When we required additional top ups because we under ordered they were really helpful and got additional tiles out in a very short time frame which was greatly appreciated.

Special shout out to Georgie who has been a pleasure to correspond with.

May 11, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a positive review, Richard. We appreciate your kind feedback and will be sure to pass this on to Georgie in our Surrey showroom too. It was a pleasure to have you and we hope to see you again for any future projects!

Rated 4 out of 5 stars

Thankful for the excellent customer…

Thankful for the excellent customer service team! Melissa Hussey you were prompt and provided a solution to our problem. Thank you! Cant fault the customer service team but I would look at the sizing of the slabs and measurements on delivery. Ours were not as listed which created several challenges when laying and when ordering extra! Luckily Melissa was on hand to support.

May 11, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to write us a review, Janine. We are so pleased to hear your kind feedback and will be sure to pass on your kind words to Melissa and the extended Customer Support team. All the best in your renovations and we hope to hear from you again in the future!

Rated 5 out of 5 stars

An excellent service overall

A very personable service provided by Anya at Quorn Stone. The process from beginning to end was efficient and accurate. Delivery was on time and full instructions were provided.

May 11, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Sue. We will be sure to pass on your kind words to Anya in our Suffolk showroom. We wish you the best in your renovation and hope to hear from you again for any future projects!

Rated 5 out of 5 stars

Jack was excellent

Jack was excellent - helpful and knowledgeable. Quornstone is a first class tile emporium.

May 10, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Warren. Jack will be so pleased to hear your kind feedback. We appreciate your kind words and hope to see you again.

Rated 5 out of 5 stars

Thoroughly enjoyable buying process

Pippa at the Harrogate showroom was excellent and made the buying process completely seamless and really enjoyable.

She is a huge credit to your company

I am sure we will buy from you again 🙏

April 26, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us a lovely review, Joel. Pippa in our showroom will be so pleased to hear your kind feedback. We hope to see you again soon!

Rated 5 out of 5 stars

Very pleased with the service

We were very pleased with our visit to the Leicester showroom. Cristina Ristea was extremely helpful in providing us all the information about the tiles and guided us whilst we made our choice. We were not rushed and felt well looked after. We are very pleased with the service received.

May 9, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking time to leave us a review, Satpal. We are so pleased to hear of your positive experience speaking with Cristina and will be sure to pass on your kind words. We hope to see you in our Leicestershire showroom again soon!

Rated 5 out of 5 stars

A very welcoming experience

A very welcoming experience. After a difficult journey lovely to have a cup of tea! A very good layout of tiles and easy to get a feel for how they look. Great to have samples to be able to take home and check out what they look like.

May 7, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a review, Lisa. We are so happy to hear of your positive experience with QS and hope to hear from you again very soon!

Rated 5 out of 5 stars

Great products and showroom

Great products and showroom. Helpful friendly staff and not pushy in any way.

May 9, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Sharon. We will be sure to pass on your kind words to our extended team!

Rated 5 out of 5 stars

Super service and product

Super service, efficient and professional advice given. From the first contact to placing the order was incredibly quick and effortless. Thank you

May 8, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your review, Danielle. We appreciate your kind words and wish you the best in your renovations using our tiles. We hope to hear from you again in the future!

Rated 5 out of 5 stars

QUORN have a great display showroom at…

QUORN have a great display showroom at Harrogate where their products are beautifully displayed. The staff there are really knowledgeable about the products they are selling and provide support where it is needed and provide time to allow one to consider how the tiles would suit the project in hand. Great support throughout

May 7, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to write us a lovely review, Marty. Our Harrogate team members will be so pleased to hear your kind feedback and we are so pleased to hear of your positive experience visiting our showroom. We wish you the best in your renovations and hope to hear from you again soon!

Rated 5 out of 5 stars

Amazing showroom

Amazing showroom. Super helpful and friendly staff.

May 7, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your kind review, Claire!

Rated 5 out of 5 stars

Ezgi welcomed me into their beautiful…

Ezgi welcomed me into their beautiful showroom with a smile and a coffee. She offered me lots of advice on the various options and ordered samples to be delivered to my home. I'm very impressed with Quorn Stone so far.

May 7, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a review, Erica. Ezgi will be so pleased to hear your kind words and we are so pleased to hear of your positive experience visiting our showroom. We hope you love your samples and hope to hear from you again soon!

Rated 5 out of 5 stars

Had a very lovely lady Louise look…

Had a very lovely lady Louise look after us offering tea/coffee not pestering us and giving us some time to make our choices and then giving us all her attention to make the right choice and answering questions

May 3, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a review, Harpinder! We will be sure to pass on your kind words to Louise who will be so pleased to hear this feedback. We hope you enjoyed your experience with QS and hope to hear from you again soon.

Rated 5 out of 5 stars

Beautiful tiles received .

Beautiful tiles received .. just I hadn’t matched them up well enough with my worktops so had to return .. Olivia was so kind and helpful , great communication also.
Thank you :)

April 30, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Claire. Olivia will be so pleased to hear your kind words and we wish you the best in your renovations!

Rated 5 out of 5 stars

Superb customer service

Had a lovely conversation with Pippa regarding my project and the paving I require. So friendly and helpful. No strong sales pitch just genuinely helpful. This is what customer service should be like. Other companies should get a lesson from Pippa!

May 1, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us such a thoughtful review, Laura. We will be sure to pass your kind words on to Pippa and appreciate your lovely feedback!

Rated 5 out of 5 stars

Excellent customer service from Lola

We dealt with Lola in the Harrogate showroom, she was so helpful, knowledgable and friendly. Thanks Lola.

April 26, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us a review, Katie. We will be sure to pass on your kind words to Lola in our showroom!

Rated 5 out of 5 stars

Beautiful showroom and products

Lola was excellent, she took the time to listen to our project and work patiently with us while we worked through our decisions. Beautiful products and a great showroom.

May 3, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us a thoughtful review, Jane. Lola will be so happy to hear your kind feedback!

Rated 5 out of 5 stars

Excellent customer service from Simona

Excellent customer service from Simona, knowledgeable and professional. When she didn't know something Simona immediately said "please give me a moment and I'll just check" to return with the information a few minutes later.

Samples are good and when unavailable in store they'll duly post them to your door.

A good selection of tiles for many tastes and applications with a useful website to start with.

May 3, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a review! We are so pleased to hear of your positive experience speaking with Simona and hope to hear from you again soon!

Rated 5 out of 5 stars

A beautiful Quorn showroom in…

A beautiful Quorn showroom in Hertfordshire in idealic countryside setting. Louise spent a good amount of time with us showing us numerous options for our renovation project , ensuring we see the ones we liked in different lighting including natural light. She understood our colour palette and scheme, and was very professional warm and patient in showing us some great options. They have a gorgeous selection of tiles and worth a visit.

May 2, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a thoughtful review. We are so pleased to hear you enjoyed your experience speaking with Louise and visiting our showroom in the countryside. We wish you the best in your renovation and hope to see you again soon!

Rated 5 out of 5 stars

Lovely showroom displaying the full…

Lovely showroom displaying the full range of products with helpful and knowledgeable staff.

Our visit was very productive as it opened our eyes to another selection of Quorn's product options that we feel very comfortable with and will now pursue when ready.

The coffee is good too!

May 3, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your review. We appreciate your kind words and are so happy to hear of your positive experience visiting our showroom. Will be sure to pass this on to our showroom staff and we hope to see you again soon!

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