My Supper Hero Reviews 

795
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Customer service (Luiz) quick and efficient. I had emailed a few days after ordering to check that the box wouldn't contain the receipt since this was being received as a gift. This was confirmed c... See more

Rated 5 out of 5 stars

I recently tried Supper Hero Meal Making, and it was amazing! The customer service was top-notch—everyone was so friendly and helpful, making the whole process a breeze. The food itself was inc... See more

Company replied

Rated 5 out of 5 stars

I was given a special offer on these boxes - completely free because I drive a Mini. What an absolute treat this turned out to be. Well packaged, everything beautifully fresh, easy to follow instr... See more

Rated 5 out of 5 stars

Great customer service prior to despatch, prompt delivery, well packaged to keep items cool during transit and after delivery. Fresh ingredients. Generous portions just for two. The dressed salad and... See more

Company replied

Company details

  1. Meal Delivery

Written by the company

My Supper Hero lets you eat brilliantly at home, with less than ten minutes of prep, from properly sourced ingredients you can trust. MSH is here to help busy people take back control of their own time and enjoy fabulous food at home, while having a positive impact on our communities and the environment.


Contact info

4.2

Great

TrustScore 4 out of 5

795 reviews

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4.2

All reviews

(795)

1 review in the last 12 months

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Rated 5 out of 5 stars

The food was amazing

The food was amazing, very simple to use and definitely will be using again. Really impressed!

October 25, 2024
Unprompted review
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Reply from My Supper Hero

Thanks a lot, Ross! :)

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Rated 3 out of 5 stars

Food tasted ok but I think it is very…

Food tasted ok but I think it is very overpriced for what it is. You would be better buying a meal from Charlie Bingham/Waitrose/Marks and Spencer or Cook. You would still have the same (or less) prep to do and it would cost half the price while tasting just as good.
Very disappointed. Won’t buy again.

October 19, 2024
Unprompted review
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Reply from My Supper Hero

Thank you for your feedback. We're sorry to hear that your experience didn't meet expectations. We'll be reaching out to you shortly.

Rated 5 out of 5 stars

The food was spot on as was the service…

The food was spot on as was the service you provided me Charlie and luis were great.
I hope you don’t mind me saying but we found the gravy to a rather small portion but it was still very good.

October 4, 2024
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Reply from My Supper Hero

thanks for the great review glad you enjoyed

Rated 4 out of 5 stars

Food without instructions but protective customer service to resolve

Food was very good but no instructions and the QR code directed us to a page which was no longer there. Had to therefore guess how to cook/assemble the food.

After highlighting this, the company have been proactive to resolve this to my satisfaction. Good customer service to resolve the issue and put steps in place so it doesn’t happen again.

September 27, 2024
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Reply from My Supper Hero

Hi, thank you for your feedback, and We are truly sorry for the inconvenience caused. We completely understand how frustrating that must have been. We are looking into this to ensure it doesn’t happen again.

Rated 5 out of 5 stars

Simple and absolutely delicious!

The food was excellently prepared and delivered securely. The simple instructions and delicious food made the experience absolutely perfect. If you're thinking about doing it, just do it.

October 3, 2024
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Reply from My Supper Hero

Just do it :)

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Rated 5 out of 5 stars

SUPERB Sunday lunch

Ordered the lamb Sunday lunch, it arrived on time, the cooking instructions were easy to follow and the meal was SUPERB. The lamb was excellent and all of the side dishes we super. Best meal so far from Supper Heroes.

September 20, 2024
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Reply from My Supper Hero

Delighted to hear that! Thrilled the lamb and sides were a hit.

Rated 1 out of 5 stars

I have not received my order but you…

I have not received my order but you have asked me to review it!!!. Where is my order.

September 28, 2024
Unprompted review
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Reply from My Supper Hero

I’m sorry to hear that you had a bad experience. I understand Charlie has reached out regarding this issue And you had resolved the issue

Rated 5 out of 5 stars

will buy again

Customer services beyond any i have gad to deal with before, so friendly and easy to communicate. Good was beautiful. Full of flavour and so easy to make. Will be buying again.

September 21, 2024
Unprompted review
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Reply from My Supper Hero

Hi so happy to hear our customer service and enjoy our food :)

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Rated 5 out of 5 stars

Yummy

The flavours where fantastic really easy to follow, and massive portions. Very tasty

September 13, 2024
Unprompted review
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Reply from My Supper Hero

Thank you for your lovely review! We’re delighted you enjoyed the flavours and found the portions generous. We look forward to serving you again soon!

Rated 3 out of 5 stars

The idea was good but as I am old I…

The idea was good but as I am old I found getting dishes that were suitable was rather hard, it did involve some timings and more than one person to do the serving up.

August 23, 2024
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Reply from My Supper Hero

Thank you for your feedback. We're sorry you found it challenging. We appreciate your input and are always here to assist.

Rated 5 out of 5 stars

Hero Burgers

We ordered the Hero Burgers and there was a delivery problem which was sorted out by My Supper Hero who also gave us money back as it had not arrived when it should. The burgers themselves are superb, the cooking instructions are faultless and the accompaniments are delicious. It all made a very enjoyable meal.

August 31, 2024
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Reply from My Supper Hero

Thank you for this feedback! We're very sorry that your order was affected by delays by our courier partner, but we're pleased to hear that we were able to turn your experience around. We look forward to serving you again soon!

Rated 5 out of 5 stars

Bought for a nephew - housewarming gift!

Bought as a housewarming gift!
My nephew said it was excellent and highly rated it. I've joined the membership already and am looking forward to a treat every month of a delicious almost-ready-to eat meal!

August 9, 2024
Unprompted review
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Reply from My Supper Hero

Thank you for sharing this lovely feedback about your recent experience with My Supper Hero! We're looking forward to serving you again soon.

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Rated 5 out of 5 stars

The food is sublime

The food is sublime, the instructions clear and the preparation is just enough to be fun while still saving a great deal of time.

July 16, 2024
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Reply from My Supper Hero

Thank you for sharing this feedback! We're so pleased to hear that you enjoyed your recent meal with My Supper Hero.

Rated 4 out of 5 stars

Nice but expensive

The food was lovely and reasonably easy to put together. However, I can make the same meal myself for a lot less money and not much more effort so we will not be ordering again.

May 29, 2024
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Reply from My Supper Hero

Thank you for sharing your feedback! Our customer support will be in touch to discuss how we can improve your experience.

Rated 1 out of 5 stars

Sadly the tacos were too spicy to eat

Sadly the tacos were too spicy to eat! We threw them away :-( luckily the nachos were delicious so saved us from a dash to the takeaway!

June 28, 2024
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Reply from My Supper Hero

Thank you for sharing your experience with us. We're very disappointed to hear that the chicken tacos were too spicy for your liking and a member of our customer support team will be in touch shortly to discuss our Deliciousness Guarantee.

Rated 3 out of 5 stars

Quality average.

June 25, 2024
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Reply from My Supper Hero

Hi David - thank you for this feedback. We're keen to understand what could have turned this into a 5* experience, someone from our Customer Services team will be in touch directly to find out more.

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Rated 2 out of 5 stars

Ribeye wit a side salad.

I had a Ribeye with Chimichurry and a salad. I had to wait for two months to get it in stock. The steak it self was pretty good after I barbequed it, but the salad was sloppy and very dirty, the sauces where not very tasty mostly lime and herbs and there was something off with the taste of it. Maybe preservatives. I would not try this again for 55 pounds for one steak, a ruined salad with bad sauces, and a long waiting time.

May 21, 2024
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Reply from My Supper Hero

Hello there, Thank you for your feedback. Someone from our Customer Services team will be in touch directly

Rated 5 out of 5 stars

I made a mistake on delivery date

I made a mistake on delivery date, but with a simple email sent to customer service, this was instantly changed and goods were received on the correct date.
Excellent service, thank you

April 25, 2024
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Reply from My Supper Hero

Hello Dawn, thank you so much for your wonderful feedback ! We are so please that our team was able to help. Thank you for choosing to order with us !

Rated 5 out of 5 stars

Just had a superb Beef Wellington

Just had a superb Beef Wellington, which really was top restaurant quality. Everything was supplied including egg glaze, with easy to follow instructions.

May 4, 2024
Unprompted review
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Reply from My Supper Hero

We are so pleased that the Wellington hit the mark ! Thank you so much for your review ✨

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