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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the team's helpfulness, quick responses, and willingness to resolve issues. Many people appreciate the product's functionality, especially for children, noting features like parental controls, GPS tracking, and communication capabilities as valuable. The overall shopping experience is often described as fantastic, with many expressing satisfaction with the product's quality and the support received. However, some customers also noted issues with product quality, such as watch bands breaking or the watch itself ceasing to function within a few months. Some people were dissatisfied with the response time for customer service, describing it as slow or unhelpful, particularly concerning order fulfillment and product returns. There were also mentions of network compatibility problems and difficulties with the charging functionality of the watches.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise the watch's features, such as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and quick... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the watches, calling them "amazing"... See more

Order

Users describe ambiguous interactions with order. While some customers found it easy to place orders quickly... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise quick and... See more

Based on these reviews

Rated 4 out of 5 stars

We have been using this watch for 6 months now, and we've had a very good experience, especially when I compare it with the Xplora 6 we were using. This is a much better watch. Sometimes it shows ce... See more

Company replied

Rated 5 out of 5 stars

Ticktalk 5 has been the perfect watch for both my kids. Kids have been loving it since they got it for a year now, and they have been helping us stay connected with our kids when they are at a after s... See more

Company replied

Rated 5 out of 5 stars

We have a TickTalk4 that has a broken wrist strap. We contacted customer service and was promptly responded to by Evelyn. After several email exchanges with our questions, she gave us some options an... See more

Company replied


Company details

  1. #30 of 65 best companies in Electronics Company

Written by the company

The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very useful product

I bought a Ticktalk watch for my child this year. I can call and video chat with my child anytime when he is outside. I can also locate him at any time, so I don’t worry about him getting lost. The setup is also super simple. The main functions are calling, texting, video, taking photos, tracking, SOS. It does not support downloading games, and the only entertainment function is probably listening to music. I think I like this watch more than my child⌚️

October 4, 2024
Unprompted review
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Reply from TickTalk

Hi there! Thank you for your feedback, we're glad to hear TickTalk 5 has been beneficial for your family!

Rated 5 out of 5 stars

Amazing product

Amazing product. Works fast and is seamless. Allows me to feel comfortable with my child leaving the house. It also has alarms to tell them when to one home.

November 18, 2024
Unprompted review
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Reply from TickTalk

Hi Ahan, we're thrilled to hear TickTalk 5 has brought you peace of mind. Thank you for your review!

Rated 5 out of 5 stars

A Lifesaver for Co-Parenting and Staying Connected

As a parent in a 50/50 custody arrangement, I’ve always been concerned about my children’s separation anxiety when they’re not with me. After searching for a solution to help ease that anxiety, I came across this children’s smartwatch, and it has truly been a game-changer for our family.

The watch comes packed with features that allow us to stay in constant communication, which has been invaluable. The video chat and texting functions are easy to use, even for younger kids, letting us check in with each other whenever they need reassurance or just want to share a part of their day. It’s comforting to know that I’m just a quick call or text away, which has significantly reduced their anxiety.

Additionally, the watch is more than just a communication tool. It includes timers and reminders that’s perfect for school hours or bedtime. I love that I can set up reminders for them, like when it’s time to start homework or get ready for bed, which helps keep their routine on track even when they’re not with me.

Another standout feature is the “do not disturb” option, which is ideal during class times or other moments when I don’t want them distracted. It’s reassuring to know they have a way to reach out if needed, but they’re not constantly on the watch during important activities.

Overall, this smartwatch has provided a wonderful solution for our family. It’s easy for my kids to use, gives them a sense of security, and lets us stay close even when we’re apart. For any parent in a similar situation, especially those navigating shared custody, I highly recommend it. It’s been a lifesaver in helping us maintain a strong connection and easing the challenges of co-parenting.

October 15, 2024
Unprompted review
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Reply from TickTalk

We're thrilled to hear that the TickTalk 5 has made parenting a bit easier and keeping in touch with your young ones more manageable when they're not around. Our mission is to offer a safe, reliable, and feature-rich communication device that's simple to use. Thanks for your wonderful review, and welcome to the TickTalk community!

Rated 4 out of 5 stars

I purchased the TickTalk 5 for my…

I purchased the TickTalk 5 for my child, and I'm very happy with it! It has solved my problem of keeping track of my child and ensures that they are always accessible.

November 14, 2024
Unprompted review
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Reply from TickTalk

Hi Mohammad, we're happy to hear you're loving TickTalk 5! Thank you for your review!

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Rated 5 out of 5 stars

great product

The watch arrived very quickly and was extremely user friendly to set up. My 6 year old loves it and wears it every day and we have had no issues. Customer service has been great and helpful. I’ve recommended this watch to two others and they all enjoy it as well.

October 4, 2024
Unprompted review
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Reply from TickTalk

Great to hear! So glad that you had a positive experience. We are so glad your son loves his TickTalk!

Rated 5 out of 5 stars

Very well thought out watch for kids

We love the watch so far. Unlike the typical smartwatch, you can use a voice line for this which is actually cheaper for us than a watch line. Watch itself is mostly like other smartwatch but what sets it apart is the whole ecosystem. You have full control as parents on who is able to contact your kid. The gps functions well so you know the location of your loved one.

September 22, 2024
Unprompted review
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Reply from TickTalk

Hi there! We’re thrilled to hear that TickTalk 5 has been useful for your family. Thank you so much for sharing your feedback!

Rated 5 out of 5 stars

Excellent experience

Site was easy to use, quick payment. I’m surprised about all the positive reviews of the watch and now I’m expecting to have it soon!

September 18, 2024
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Reply from TickTalk

Hi Dora, thank you for your review! We hope you'll love your TickTalk 5 smartwatch!

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Rated 5 out of 5 stars

My daughter loves the watch and the…

My daughter loves the watch and the fact that she can message and call her friends and grandparents. I love it because I can see where she is and call her to tell her to come home.

September 10, 2024
Unprompted review
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Reply from TickTalk

Awesome to hear! So glad your daughter is becoming an expert at staying connected! Thanks for the kid review.

TickTalk Team

Rated 5 out of 5 stars

A modern day (and safe) “flip phone” for kids.

We are very happy with the TickTalk that we purchased for our 4th grader. It has no internet, no distracting games/apps, and only allows calls in and out to approved contacts. Our son uses this as a “flip phone,” and we feel safe allowing him to have this device. It holds a charge well and feels well-made. It is easy to setup and use (from the parent and TickTalk watch side). Overall, we are happy with our purchase.

The watch has a “camera” and FaceTime-like function. These functions are just Ok but we don’t mind as we don’t use them. In fact, I wish that it didn’t have these capabilities, as I see no need for a child to have access to a camera/facetime.

September 5, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Ashlee,

So glad your 4th grader and your family is having such a positive experience. We also value the fact that our devices do not offer games or access to the Internet. Our main focus is safety and communication. Thanks for the feedback on the camera and FaceTime. We are always open to hearing feedback for future models.

TickTalk Team

Rated 1 out of 5 stars

The worst customer support, and product didn't work internationally

The worst customer support and experience I've ever had.
I can't use the watch TickTalk 5 since I received 86 days ago, I opened a ticket more than 41 days ago and literally nothing useful was provided from TickTalk side at all, and they take tons of days to respond!
I don't believe that support team are ignoring customers this way, wondering if they've ever knew about something called customer service and satisfaction.

June 8, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Ahmad,

I am very sorry that you are having a bad experience. I made customer service aware of your issue and I hope by now they have had the opportunity to try to help you out with your issue.

We have recently been informed that, due to new Telecommunications, Privacy and Data Protection, and Anti-Spam laws, some carriers in countries outside the US are blocking the use of TickTalk devices to comply with local regulations. This has unfortunately resulted in difficulties for TickTalk users, impacting features like phone calls and the remote answer function.

Rated 5 out of 5 stars

Best gift for my 5-year-old son

I bought this smartwatch as a gift for my five-year-old son’s birthday, and we’ve been pleasantly surprised. He can easily make video calls, send voice messages, and even create a family chat group. Despite being only five, he finds the features easy to use. My favorite part is the Parent Portal in the app. I set the watch to "Do Not Disturb" during school hours, allowing him to check the time but not be distracted. During lunch, he can video call me to show what he’s eating. After school, I track his bus so I don’t have to wait long at the bus stop. Overall, both my son and I love this watch.

August 29, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Weiyuan,

Thank you very much for this informative review! We are very happy to hear that your family is making the most out of the TickTalk experience. Also, so glad that your 5 year-old was able to navigate the watch so easily. We value your input.

TickTalk Team

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Rated 5 out of 5 stars

Great watch. Works as designed.

Customer service is great. Regarding any kind of warranties and replacement. The watch lacks the water resistance expected, however, what do you expect in a world filled with kids and electronic devices. Overall, the watches have functioned exactly the way that we expected. Increased functionality with text messaging would be helpful overall.

August 22, 2024
Unprompted review
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Reply from TickTalk

Hi Thomas, thank you for taking the time to share your feedback!

Rated 5 out of 5 stars

Great Watch!

The watch is really easy for kids to learn and the app works great. Texting is a breeze and keeps my kid connected. The gps feature works quite well.

August 19, 2024
Unprompted review
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Reply from TickTalk

Thank you for your feedback, Caline!

Rated 1 out of 5 stars

Both button 0 and live customer support are unresponsive

I just got ticktalk 5 for my daughter. But the button 0 is unresponsive, and we have to press several times to enter number 0. but it doesn't happen to other numbers. It's very annoying. Much more, I tried to ask for help by live chat, but nobody answered me, never! Both button 0 and live customer support are unresponsive. very disappointed

August 7, 2024
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Reply from TickTalk

Hi Junni, we're sorry to hear you've having some trouble reaching our support team. Can you please email me directly so I can personally connect you with someone from our team: stephanie@myticktalk.com. Thank you!

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Rated 5 out of 5 stars

It was so easy to review and purchase the product…

It was so easy to review the product features and specs. It was simple to add to my cart and check out. I love that you have multiple payment options as I prefer to use Paypal.

I'll edit my update about the product when we start using the watches.

August 12, 2024
TickTalk logo

Reply from TickTalk

Hi Laura, thank you for taking the time to share your experience while purchasing! We hope you'll love your TickTalk 5!

Rated 5 out of 5 stars

Great watch and kids tech

Love this watch and the peace of mind I get when my child starts walking to school this year. We are a limited screen time family and Tick Talk 5 allows us to be connected without worrying about access to the internet or other screen traps. They also have a great back to school sale of which I missed but I called in and a gentlemen named Jorge Davalos helped me get a refund on the bundle. I so appreciate it as a cost conscious parent.

A suggestion for future updates, we would love to see a map app to help kids find their way home. What a great and thoughtful technology that encourages independence safely.

August 7, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Vivian, thank you for sharing your feedback! We're delighted to hear how beneficial TickTalk 5 has been for your family. We'll definitely pass your comments along to the team as we continuously strive to improve our products.

Rated 5 out of 5 stars

It was so easy to check out!

It was so easy to check out! The site was easy to navigate and I was able to find all the information I needed.

August 5, 2024
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Reply from TickTalk

Thank you for your feedback, Rachel!

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