Over promised - under deliver
They make a lot of promises which simply aren’t fulfilled. First maths tutor was so chaotic - cancelling last minute, not responding to communication in the app, the final straw was that she mis taught my daughter something - it was my daughter that recognized the mistake. However the tutors handling of this when raised was highly unprofessional. Second maths tutor had no access to the app to arrange appointments, administrator was very slow to respond. First session wasn’t completed due to technical errors with the tutor and her access to the MTS app. Finally, as a result of all of this I have requested a refund for the hours paid on account. It’s been two weeks now and no refund. Requested copy of complaints procedure and details of manager - no response. I would say while some of the actual tutors may be good - the platform and company are poor. They over promise and under deliver. TITANIUM TUTORS however are excellent and would highly recommend.








