As always quality products at very reasonable. Alas this time one item arrived missing a piece, in typical MyTuxedo style, the matter was rectified in a jiffy, no arguments, dramas or problems, just... See more
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Review summary
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I had a timeframe & was a bit nervous if it wld arrive in time (UK to Perth, Western Australia). Customer service were very patient with me & kept reassuring me. They replied to emails very quickly.... See more
Company replied
Really prompt despatch and delivery of the items ordered. There had been a mistaken double order as well, which was fixed with absolutely, no-fuss. Excellent communication throughout. Superb service a... See more
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excellent email traffic fom time or order placement, all the way though to shipment arrival at my house. better than many on line transactions i have done
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Company details
Written by the company
MyTuxedo offers great value men's and boys' formal wear including Tuxedos, Morning Suits, Bow Ties, Dress Shirts, Dress Shoes, Cummerbunds & accessories plus style advice and next day delivery. With a 5 star customer rating MyTuxedo is an award-winning formalwear store, offering the largest range of tuxedos, all at prices of up to 50% cheaper than the high street.
Contact info
MyTuxedo PO Box 87, 5032, Brooklyn Park, Australia
- info@mytuxedo.com.au
- mytuxedo.com.au
4.7
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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NEVER AGAIN
Not only are they masquerading as an Australian company, but they sent me an item through a delivery service so bad that I had to ask around my neighbourhood where it could possibly be as it wasn't delivered to me. Turned out it was dropped at a petrol station and I was supposed to know that via telepathy apparently because I certainly didn't get any advice to that effect. And it took me so long to track it down that it was too late for the event it was purchased for. NEVER AGAIN.
October 17, 2024
Reply from MyTuxedo
Good morning Rebekah,
Thanks for taking the time to leave your review, we are indeed a UK company with localized website and returns warehouse to try and aid your shopping experience.
I can see on this occasion this has not been the case, which is a shame as we delivered this from Uk to AU address in 5 days, unfortunately, the communication piece was missing.
As I can see we passed your email address and contact phone number over to the delivery partner, I have now raised a case with them to better understand why they never told you it had been delivered and to where.
Apologies again for this
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
In the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
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Quality, quality, quality
The size guide is accurate, the fabric is great quality, the craftsmanship is great. The product arrived within the estimated timeframe. Would buy from here again.
October 17, 2024
Reply from MyTuxedo
Good morning XB,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Jacob,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
As usual the garments are top quality
As usual the garments are top quality. I hadn't ordered anything since before the pandemic when I had ordered a number of items including a black tuxedo and a white tuxedo jacket and shirts/ties/coats/trousers etc. This order again met my expectations. The arms on the suit jacket were a little longer than expected for a 'short' size jacket but other than that all was of excellent quality. Delivery was efficient and quick and everything was packed extremely well. Happy to recommend MyTuxedo who excel in service and quality.
October 9, 2024
Reply from MyTuxedo
Good morning Andrea,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Very fast delivery to Australia
Very fast delivery to Australia. Tartan tie and pocket square good quality as pictured. Perfect for the function.
October 8, 2024
Reply from MyTuxedo
Good morning David,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
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It's strange
It's strange, I cannot even remember how I came to find your company. I thought it was through my ebay account, but cannot find a thing relating into this purchase. All I know is the payment went via PayPal and what seems to be less than a week my shirt arrived. In between was a constant update on the progress of the shirt, from what appeared to be production to packing and posting. A 'Kismit' experiance.
October 2, 2024
Reply from MyTuxedo
Good morning James,
Thanks for taking the time to leave your review, you would have placed the order on https://www.mytuxedo.com.au/, we are a UK based company so your order was sent from UK at that speed.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
The service and all was nice but if you…
The service and all was nice but if you are ordering from Australia you cannot track your order unless you do express shipping
October 1, 2024
Reply from MyTuxedo
Good morning Amos,
Thanks for taking the time to leave your review, I am sorry your tracking did not make it to you, we are improving this going forward so the tracking gets you you on despatch.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Easy ordering process
Easy ordering process. I messed up the measurements, and was disappointed you don’t exchange but I was able to order a new suit in the right size and the return of the other one was easy enough and the refund was processed quickly.
The quality of the suit is excellent.
September 30, 2024
Reply from MyTuxedo
Good morning Simon,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
The returns process was quick and easy.
I had cause to return this item, and was pleased to find the return process was done quickly and with no fuss. This is aided by mytuxedo having an Australian return address, and having cheap postage from UK to Australia in the first place. It also arrived much quicker than the 10-14 business days estimated). The jacket itself was correct size, but fitted very uncomfortably around my shoulders.
September 23, 2024
Reply from MyTuxedo
Good morning Vic,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
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Amazing service!!
The bow tie that we received was faulty - it was missing the buckle/slider part that allows you to adjust the size, however we didn't realise that this was missing until my husband was getting dressed for our gala event in the hotel room. I also ordered two tuxedo shirts for family members - they were different colours even though they were both white. In saying that - we made it work (luckily the lady at our hotel reception had some safety pins in her bag). We have always received amazing service from My Tuxedo. I really left the review as feedback for the company and certainly did not expect any kind of refund. I really appreciate it though and will definitely be back. Thank you!
September 24, 2024
Reply from MyTuxedo
Good morning Bush Babies,
Thanks for taking the time to leave your review, so sorry to see you had a faulty bow tie and by the sounds of things shirts from different runs of manufacture.
I can assure you this is not the feedback we would expect, as an apology I have now fully refunded you your whole order.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
I had a positive experience with my…
I had a positive experience with my tuxedo. The shoes I ordered were as advertised & they arrived ahead of time with tracking details provided.
Customer service was excellent & the item was well packaged. Would buy of my tuxedo again. Five stars.
September 24, 2024
Reply from MyTuxedo
Good morning Stephen,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Timely service
September 16, 2024
Reply from MyTuxedo
Good morning Alex,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
The vest arrived in quick time
The vest arrived in quick time. This is my second one due to the buckle on the first one disintegrating.
September 11, 2024
Reply from MyTuxedo
Good morning Bruce,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
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My new favourite store
Very easy to use website to measure and size yourself which is important as my order was exactly the size I put in. I am in Far North Queensland and was surprised at how quickly this got to me. The quality is really good for the price and I have already ordered again
September 4, 2024
Reply from MyTuxedo
Good morning Keith,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning PB,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Items are as advertised and am happy
Items are as advertised and am happy. Recommended items
August 13, 2024
Reply from MyTuxedo
Good morning Mike,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Steven,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
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Australian delighted with product and service
The order was exactly as described, and it arrived on time all the way from the UK to Australia. Thank you
July 23, 2024
Reply from MyTuxedo
Good morning Garth,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Fiona,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Thank you for the fantastic service ,
Thank you for the fantastic service ,
Super quick delivery and excellent quality
I will definitely buy from My Tuxedo again.
July 30, 2024
Reply from MyTuxedo
Good morning Pooltech,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
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