mytyres.co.uk Reviews 

Order 4 tyres, 2 turned up correct a week later the other 2 tyres turned up which were wrong. Back and forth multiple times and replacement tyres sent... also incorrect, so I now have 4 incorrect tyres. I honestly give up with this company, replies are insanely slow, they use dpd for collections, who never actually collect the incorrect product. Avoid at all costs! The time you waste sorting out issues doesn't cover the initial money you save.

Appalling - tyres were never delivered and there is nothing but an AI chat box to communicate with. The organisation is either incompetent or possibly dishonest. Phone numbers given out for human contact to make further enquiries were incorrect, the only phone number that worked produced another half witted AI machine

Ordered some tyres that were listed as ‘in stock’ and estimated delivery 3 days. 5 weeks after placing my order and despite 3 promised delivery dates passing I then received an email to state ‘order cancelled as delivery delayed’. I have tried to get any sensible update for weeks but can only reach an AI wassap message service or AI voice call which did not understand when I spoke numbers to quote my order number. Frustration does not come close! Would give less than 1 star is this was possible. Felt like I was being scammed. Now to try and get my money refunded! Avoid at all costs.

Mytyres Ltd are a company to avoid, zero customer service. I ordered 2 tyres on line, paid by card, received order acknowledgement but no delivery date. An hour later received an email advising issue with payment, please click link and re-enter card details. Received no feedback back whether order was confirmed. Went on line for new customer order check, but CAPTCHA just kept popping up so system not working. Tried to register but that system didn’t work either. No email or telephone numbers provided in contact us, just an on line form, which I filled in requesting confirmation, delivery date etc. Never received a response. Found a telephone number on line, rang but automated voice advised no service was available and use web site chat help. Used on line chat, but jurst a useless BOT, took twenty minutes, so Ityped in cancel my order. This morning received email advising order cancelled. They’re totally useless , suspect tyres weren’t in stock, so I ordered off the well known market web site eB your not allowed to mention on Trust Pilot, where tyres are cheaper, you can message seller or phone or email, get immediate response, tyres are being delivered today no charge.

Never again. Took over two weeks to get the tyres. No notice the tyres were delivered, and then had to pay another £50 to get them fitted. Better value out there. Also, the tyres are already almost two years old.

Placed an order for 4 tyres with a delivery confirmation between 5 and 7 days. Day 2 I recieved an email to say due to high demand there would be a delay of up to 3 days. After day 10 I enquired as to the status of the order which was very difficult as the freephone number is an AI bot that just states the same information that can be seen on the order summary. Emails recieved no replies. The chat function uses another AI bot but will transfer you eventually.
Customer service agent was not helpful and ended the chat 3 times without confirming the query had been addressed (it had not). I ended up cancelling the order as no delivery date could be given and it would be a further week after the time they could advise as the tyres were being shipped directly from Germany.

1 Star is because I can't leave 0. I have invoices that prove I have dealt with this company for 15 years Plus, but no more. I don't know what's happened to it since I last ordered app 3 years ago , but I wont be ordering any more. Calling it a farce is being too kind.. Order taken for 4 tyres and the money when they only had 2 in stock, but never mentioned it. Tracking worse than useless . Nothing turning up at the date mentioned and when it did it was only half the order but was told the order had been delivered. So I arrive at the depot to have them fitted only to be told we only were sent 2. No reply to emails sent to the company asking what the hell was going on. and as for that AI rubbish you need to bin it. Talk to me like a human it says. Ask me a question in the normal way.So I did. Silence follows except for the sound of what you would hear if a human was pressing laptop keys. Then back it comes with Do you have another question. ? well, as it had not answered the first , obviously not. Just for clarity when the website tells you delivery in 3-5 days ignore it, as well as they will fit for £15. this obviously came from Fantasy island. If your life is dull and you need something to spark the old engine up , then this is the company for you, dive in and fill ya boots, but be warned, you will end up needing to see your GP to get something for your nerves and blood pressure after dealing with this rag bag of a company.

PS, Well something made me laugh at least.
I've just read what the company say's about it's self on this trust pilot page. I'll have a glass of what they have been drinking. Have a read , you'll love it

Business is barely operational
- Advertised as 2-3 days delivery
- When placing the order the invoice quoted 12 days
- No human available to talk to on any channel (phone, web, whatsapp
- The only contact available is a non functioning chat bot
- I asked to be put through to a human and the bot cancelled my order

- THIS WAS JUST ORDERING, imagine actually buying from this business and having an issue with the tyres!?

- THE SAME TYRES ENDED UP BEING CHEAPER AT KWIK FIT after a two minute conversation with my local branch manager

This used to be a reliable company. Not any more. Ordered two tyres to be fitted at a local fitting partner. When I discovered the fitting partner had gone out of business I tried contacting my tyres. After numerous messages and no productive conversations with the AI assistant, no response from anyone. My tyres appear to have disappeared. Going to have to try and get refund from credit card company. Avoid these people like the plague!

It is really hard to like this company. They make everything stressful and customer service is nonexistent.

However, they do, eventually, deliver. I wanted four Pirelli’s, which were unavailable in the UK at the time Out of all the major suppliers, only one had a single tyre and that was 200 miles away. Mytyres supplied four, eventually. It took over three weeks for delivery compared to the two weeks expected.

This is a German firm, which imports using DPD. The latter is normally a good courier but tracking was wayward to say the least. Eventually, the tyres were listed as delivered: 30 miles from where they were supposed to be. Mytyres Customer Services proved that they were more than useless with a computer bot telling you that were checking things out against the synthetic sounds of typing on a keyboard. STRESSFUL, unhelpful, and unnecessary. Actually, totally pathetic and pointless.

Website offers a German phone number, but they just put the phone down as soon as they picked it up.

If you need hard-to-get tyres then consider Mytyres, otherwise stick to any local supplier that has them in stock. Saving peanuts per tyre is NOT worth the stress and inconvenience. Nor the danger of continuing to use a tyre that really does need replacing.

Do not rely on Mytyres to supply in time for an MOT or any other important timeframe.

Absolutely disgusting service they have AI for everything. No one calls you back no one to contact absolutely disgusting place the order on the 27th of July didn’t not receive nothing till 10th of August. Every time I send a text message on the AI WhatsApp keeps telling me it’s in transit somebody will call you from the back office, but no one called you back. I would strongly suggest you should sort out your act and put some humans in offices to respond. this is absolutely disgusting service what you’ve providing.
No way of communicating with a person (human)
In the end, I contacted my bank and have opened a dispute.
And I have also tried to cancel my order. No respond yet.

I ordered tyres from MyTyres almost two weeks ago. Since then I have had virtually no communication — no proactive updates, no emails, nothing. Every time I chase, I’m told the order is “in transit,” which it has apparently been for days. The latest estimate I’ve been given is 17 August, which would be nearly three weeks from order. For tyres, where most suppliers offer next-day delivery, that is indefensible.
The fitting arrangement was worse. I nominated MK Tyres as my fitting centre, only to be told by them that they closed their account with MyTyres seven years ago because the service was so poor, and that they will not accept a fitting PIN or instruction from them. MyTyres’ answer was that I should simply pay MK Tyres separately for the fitting myself — on top of what I’d already paid. That tells you everything about how little of this system actually works.
I have now started a chargeback through my credit card provider, because I have no confidence whatsoever that a refund would be processed properly if I asked for one directly.
My mistake was not reading the reviews before ordering. Had I done so, I’d have seen the same complaints repeated over and over. Learn from mine and check first.

Ordered tyes sometime in mid-April for delivery to a local garage. They didn't turn up by May. Cancelling the order was difficult. mytyres tried to pass responsibility for returning the tyres (if they did turn up) back to me. Only positive was that we did get a refund in the end. I don't know whether the tyres were ever delivered or not.

It's been a week and they still haven't sent my tires . I can't even cancel my purchase because their website doesn't recognize my order number . Wouldn't bother to buy from this useless company if I knew they were so bad

Over a week since order. Tracking info provided is a German link and doesn't recognise UK postcodes. UK DPD states package NOT received.
Their contact number is answered silently and online contact form refuses to recognise your order number.
Looks like I'll have to do a charge-back on my CC.
Avoid!

So, fair is fair. All 3 tyres turned up 3 days later than advised. Tracking was useless but they arrived.
All tyres were manufatured within last 14 months so more than happy with what I received.
Altered my review from 1 start to 4 due to useless tracking.
Not the scam site I thought it could have been.
Oh, company contact number answers but is silent, so another reason one Start dropped.

Awful company to deal with. They cancelled my order due to items being out of stock. Not a problem. However I never got the refund.

10 days after I tried to contact the company and the support is only AI, impossible to get through to anyone.

Ended up having to do chargeback on the credit card. This company is shady, reading other reviews it seems like it might be one of them companies that turned into scam artists !

Ordered Motorbike tyre from MYTYRES.CO.UK
Said it would be delivered in 2-4 days. Actual Delivery time 10 days. Spoke to AI Web help. Asked why the delivery was delayed and that I'd had to cancel my trip. It then proceeded to cancel my order. The tyre was released same day but put on lengthy delivery to save them money. AVOID.

– No tyre, no email replies, and useless phone bot.Review Body:I am highly disappointed with my experience. I ordered a motorbike tyre on 29th July (Order Reference: [rd 57374062) because the website stated it was "in stock" and listed a UK address in Witney.I have now discovered that "in stock" actually means it is shipping from Germany via bulk freight. The DPD tracking number provided (01305259611510) has been stuck on "instructions received but haven't got your parcel yet" for days because the tyre hasn't even entered the UK courier network.Worse still, customer service is non-existent. The phone number just goes to a useless automated bot, and I have sent two emails with absolutely zero replies. I need a human member of staff to contact me immediately with the exact physical location of my order and a confirmed delivery date. If this is not resolved by early next week, I will be initiating a chargeback with my bank

Worst customer experience I have had in a long time.
Web site used to say they were Europe's leading online tyre supplier - the web site is now down, thank fully.
Order placed on 13/7/26 for four tyres and money taken immediately.
Little communication after, eventually traced the tyres to the supposed fitting agent local to me, but they apparently had no contract with mytyres, so could not fit them.
Contacted them by phone and chat and in each case had to deal with a poor AI based system that could not answer basic queries. It could not confirm where the tyres actually are, nor which fitting agents they had local to me. Interestingly, according to Companies House, delticom/ mytyres have no employees in the UK and seemed to be relying on AI to do everything!!
On cancelling the order today find that the web site is now down, so hopefully no-one else gets caught out. May make getting a full refund harder.

Ordered a single tyre, it has been 2 weeks and still no sign of it. I can’t track it, their AI phone and chat bots are more than useless, you can’t speak to a human being and the two contact forms I have filled in have been ignored.
Don’t use this company if you value your sanity and need a tyre..!!