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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers express significant frustration with the customer service, describing it as unhelpful and unresponsive. Reviewers frequently mention issues with slow response times and a perceived inability of support staff to understand or address their concerns effectively. The website is also a point of contention, with some users reporting difficulties with its functionality. A recurring theme among dissatisfied customers is the verification process, where many report being asked for the same documentation repeatedly or having valid documents rejected without clear explanation. While some users found good discount codes, others felt that the offers were not genuinely beneficial or that many discount codes simply did not work.

What people talk about most

Customer service

People report negative experiences with customer service, often describing it as non-existent, unhelpful, and... See more

Discount

Users describe ambiguous interactions with discounts. Many reviewers report issues with discount codes not... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report a lack of response to their inquiries,... See more

Response time

Customers consistently express frustration with the slow and unhelpful response times. Many report not... See more

Website

Customers consistently express frustration with the website. Many report issues such as being redirected when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My daughter has never been able to successfully use her account. We have tried to contact UNiDAYS on several occasions and had no response. She has even asked for her account to be deactivated so sh... See more

Company replied

Rated 3 out of 5 stars

Offers are usually not very good. 10% discount only on full price merch, which is cheaper in house anyway most of the time. You do get a good deal now and then, though.

Company replied

Rated 5 out of 5 stars

Great service, my only issue - you’re not able to use your membership in foreign stores e.g. if you want use a UK membership in a German Apple Store, they are not able to recognise student discounts.... See more

Company replied


Company details

  1. Advertising Agency
  2. Coupon Service
  3. Marketing Agency
  4. Media and Marketing Agency

About UNiDAYS

Written by the company

UNiDAYS is the world’s largest Student Identity Platform. With over 22 million verified members across 115 markets, we take 800+ of the biggest brands into the hearts and minds of tomorrow’s professionals.

UNiDAYS supports, enables and inspires young people to be their best selves, powering next-gen learning, earning and retail experiences.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good

Mostly use it for student discounts and the codes always work. I just wish they’d partner up with more stores and offer bigger discounts since 5% doesn’t cut it for a student sometimes. I know it ain’t their fault if the companies don’t offer it but maybe there could be a partner up

January 23, 2025
UNiDAYS logo

Reply from UNiDAYS

Are there any specific brands you're dying to
see? When you get a sec, drop them in your
review — we're ready to expand our lineup
based on what you want!🎧🛍

Rated 5 out of 5 stars

It is easy to work with UNiDAYS

It is easy to work with UNiDAYS! No complications!

February 21, 2025
UNiDAYS logo

Reply from UNiDAYS

Thanks for spreading the UNiDAYS love 💖
Making your student life easier is literally our
jobs, so glad it’s working!

Rated 5 out of 5 stars

Pretty cool

You get a lot of discounts for a lot of different brands, which works amazing, but mostly only on stuff that is not on offer.

Still nice to have and only had to verify it once.

February 24, 2025
UNiDAYS logo

Reply from UNiDAYS

Yassss, this is what we live for! Hearing that
you're loving UNiDAYS puts a huge smile on our
faces! 😊✨

Rated 1 out of 5 stars

This system needs to stop.

After almost a month, it is still under review and no response to my inquiries.I am afraid of handling uploaded certificates. I want it returned.

February 24, 2025
Unprompted review
UNiDAYS logo

Reply from UNiDAYS

We’re really sorry you’ve been experiencing issues verifying your UNiDAYS account.

We have requested more details so that we are able to look into this further for you.

Rated 5 out of 5 stars

UNiDAYS set-up

Set-up and use goes smoothly

February 22, 2025
UNiDAYS logo

Reply from UNiDAYS

Your feedback brightened our day 🙌 Keep the
good vibes coming, and we'll keep sending awesome UNiDAYS deals your way!

Rated 5 out of 5 stars

Was having some issues with my email…

Was having some issues with my email and updating my account after transferring university. I submitted a few tickets but no avail, I reached out directly and Liam was able to fix my problem very quickly!

February 20, 2025
Unprompted review
UNiDAYS logo

Reply from UNiDAYS

We really appreciate your feedback and are glad that Liam was able to help you with your query! 😊✨

Rated 1 out of 5 stars

Robotic, unhelpful, slow customer service

Customer support is terrible. I was automatically verified as a student in Republic of Ireland, when I requested to change this to United Kingdom I was asked to provide documentation showing that I was registered there, which I did so. Since then I have only been receiving responses for over two weeks which I assume are generated by AI or auto responses as I get the same responses saying my account has been verified despite saying several times that that is not why I contacted support, it was already verified I just need to change the country. I say in every response email please read the thread and do not reply saying my account has been verified and they still everytime send an auto response back or else do not reply for days at a time. The worst customer service I have experienced in a long time.

February 19, 2025
Unprompted review
UNiDAYS logo

Reply from UNiDAYS

Thank you for providing your details when requested, we have fixed your account issues and emailed you to confirm this.

Rated 4 out of 5 stars

Really interesting offers

Really interesting offers; Unfortunately, retailers offer the same products cheaper through other sales channels - Unidays doesn't deserve that!

February 18, 2025
UNiDAYS logo

Reply from UNiDAYS

Got it! Your feedback has been noted and we'll
make sure it reaches the right ears 📝📬

Rated 5 out of 5 stars

good offers

good for students

November 23, 2024
UNiDAYS logo

Reply from UNiDAYS

Thanks for the rating! Your support means a
lot 😊 We hope you’re enjoying everything
UNiDAYS has to offer!

Rated 4 out of 5 stars

Good

Have really good discounts with a wide range, really beneficial during those uni days ;). Only wish is that there was more variety of restaurants and stores were you can use the discount both online AND in store.

April 17, 2024
UNiDAYS logo

Reply from UNiDAYS

Thanks so much for your feedback and
suggestions! We're listening and working to
make UNiDAYS even better 🛠💪

Rated 5 out of 5 stars

Discount

it is very good. many offers

February 5, 2025
UNiDAYS logo

Reply from UNiDAYS

Thanks for the rating! Your support means a
lot 😊 We hope you’re enjoying everything
UNiDAYS has to offer!

Rated 4 out of 5 stars

Nice to have

It is mostly helpful, could be more transparent

February 4, 2025
UNiDAYS logo

Reply from UNiDAYS

Your feedback is like a breath of fresh air 🌬
Thanks for keeping it real and helping us to
make UNiDAYS even better 🔥

Rated 4 out of 5 stars

Its good

It is gooood

January 8, 2025
UNiDAYS logo

Reply from UNiDAYS

Thanks for the rating! Your support means a
lot 😊 We hope you’re enjoying everything
UNiDAYS has to offer!

Rated 5 out of 5 stars

Great experience

Great experience!

February 4, 2025
UNiDAYS logo

Reply from UNiDAYS

Thanks for the rating! Your support means a
lot 😊 We hope you’re enjoying everything
UNiDAYS has to offer!

Rated 5 out of 5 stars

Good app

Good app! Great offers.

February 10, 2025
UNiDAYS logo

Reply from UNiDAYS

👊 Your support means everything to us. We're
thrilled UNiDAYS is playing a small part in your
student journey!

Rated 5 out of 5 stars

Great app over all

January 31, 2025
UNiDAYS logo

Reply from UNiDAYS

👊 Your support means everything to us. We're
thrilled UNiDAYS is playing a small part in your
student journey!

Rated 4 out of 5 stars

It was really great that samsung gave…

It was really great that samsung gave me 10 % discount on galaxy tab A9 because of Unidays

February 5, 2025
UNiDAYS logo

Reply from UNiDAYS

Nice one — saving money on Samsung is
the ultimate win. Way to shop smart! 🙌💰

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