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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers express significant frustration with the customer service, describing it as unhelpful and unresponsive. Reviewers frequently mention issues with slow response times and a perceived inability of support staff to understand or address their concerns effectively. The website is also a point of contention, with some users reporting difficulties with its functionality. A recurring theme among dissatisfied customers is the verification process, where many report being asked for the same documentation repeatedly or having valid documents rejected without clear explanation. While some users found good discount codes, others felt that the offers were not genuinely beneficial or that many discount codes simply did not work.

What people talk about most

Customer service

People report negative experiences with customer service, often describing it as non-existent, unhelpful, and... See more

Discount

Users describe ambiguous interactions with discounts. Many reviewers report issues with discount codes not... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report a lack of response to their inquiries,... See more

Response time

Customers consistently express frustration with the slow and unhelpful response times. Many report not... See more

Website

Customers consistently express frustration with the website. Many report issues such as being redirected when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My daughter has never been able to successfully use her account. We have tried to contact UNiDAYS on several occasions and had no response. She has even asked for her account to be deactivated so sh... See more

Company replied

Rated 3 out of 5 stars

Offers are usually not very good. 10% discount only on full price merch, which is cheaper in house anyway most of the time. You do get a good deal now and then, though.

Company replied

Rated 5 out of 5 stars

Great service, my only issue - you’re not able to use your membership in foreign stores e.g. if you want use a UK membership in a German Apple Store, they are not able to recognise student discounts.... See more

Company replied


Company details

  1. Advertising Agency
  2. Coupon Service
  3. Marketing Agency
  4. Media and Marketing Agency

About UNiDAYS

Written by the company

UNiDAYS is the world’s largest Student Identity Platform. With over 22 million verified members across 115 markets, we take 800+ of the biggest brands into the hearts and minds of tomorrow’s professionals.

UNiDAYS supports, enables and inspires young people to be their best selves, powering next-gen learning, earning and retail experiences.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have tried to get a Samsung offer…

I have tried to get a Samsung offer from Unidays, but couldn't buy it:
Upon clicking on the Activate Discount, it took me to the Samsung website and I could see the offer there. But when I clicked "Buy", it said that I have no items in my shopping basket. I have asked the Samsung customer care representative and he told me that Unidays offers do not work on Samsung website.

November 15, 2024
UNiDAYS logo

Reply from UNiDAYS

We’re sorry to hear about the trouble you’re having with redeeming UNiDAYS offers. If you’re still having issues, drop us a line at help@myunidays.com and we’ll do our best to get you back to enjoying discounts

Rated 4 out of 5 stars

I have saved a lot of money

I have saved a lot of money buying my ipad with the student discount.

August 14, 2024
UNiDAYS logo

Reply from UNiDAYS

Way to go! 😎 We're thrilled you're loving UNiDAYS and all the money you're keeping in your pocket 💫

Rated 5 out of 5 stars

Good to know

Good products by perfect discounts

September 7, 2024
UNiDAYS logo

Reply from UNiDAYS

Your feedback brightened our day 🙌 Keep the
good vibes coming, and we'll keep sending awesome UNiDAYS deals your way!

Rated 1 out of 5 stars

The offers are not that special…

The offers are not that special anymore.. A lot of the offers are just normal shop offers. Not what I'm looking for on this site. Also half of the exclusive offers i found were not accessable.

November 19, 2024
UNiDAYS logo

Reply from UNiDAYS

We’re sorry to hear about the trouble you’re having with redeeming an offer. If you’re still having issues, drop us a line at help@myunidays.com and we’ll do our best to get you back to enjoying discounts.

Rated 1 out of 5 stars

Over 7 days trying to verify my account…

Over 7 days trying to verify my account ino customer care is 0 they don’t get back to you I am student waiting to verify my account over a week now

November 20, 2024
Unprompted review
UNiDAYS logo

Reply from UNiDAYS

We’re sorry to hear about the trouble you’re having with verifying your account. If you’re still having issues, drop us a line at help@myunidays.com and we’ll do our best to get you back to enjoying discounts.

Rated 1 out of 5 stars

Only National Discounts work

Only National Discounts work. If you are travelling abroad you can't get any student discounts through this platform even though these discounts are available. Pretty much useless for me. Don't see the point of this platform

November 18, 2024
UNiDAYS logo

Reply from UNiDAYS

Got it! Your feedback has been noted and we'll
make sure it reaches the right ears 📝📬

Rated 2 out of 5 stars

Decent when it works but it rarely works

When it allows you to access the discounts it can be useful for students to save some money. However, getting it to work often feels like pulling teeth. Every couple of months I have to go through the process of reverifying that I am still a student. This process is buggy and returns many error codes thoughout, a the app, website and email system aren't fit for even casual infrequent use. On top of this, the discounts given aren't always significant and often don't work themselves, usually due to the links between Unidays and the store websites being very buggy. Overall the webpage and app are exceptionally slow and buggy, rendering the service inaccessible unless you have a spare half an hour to try and access the 5% discount, with most of that time being spent in loading screens and repeated verification checks.

November 18, 2024
Unprompted review
UNiDAYS logo

Reply from UNiDAYS

We’re sorry to hear about the trouble you’re having with using the app and website. If you’re still having issues, drop us a line at help@myunidays.com and we’ll do our best to get you back to enjoying discounts.

Rated 5 out of 5 stars

Essential app for students

There is so many benefits to Unidays, from saving money to finding new things to try. Unidays motivates me to stay fit with gym and fitness discounts, as well as makeup and skincare. Every student NEEDS this app, it’s so convenient.

March 27, 2024
UNiDAYS logo

Reply from UNiDAYS

👊 Your support means everything to us. We're
thrilled UNiDAYS is playing a small part in your
student journey!

Rated 4 out of 5 stars

More diverse offers!?

Generally nice and useful but more sustainable offers/ companies would be appreciated.

November 6, 2024
UNiDAYS logo

Reply from UNiDAYS

We really appreciate your feedback and
suggestions! It's super helpful as we continue to
grow and evolve UNiDAYS 🌱✨

Rated 5 out of 5 stars

Easy coupon app

It’s easy to handle.

November 12, 2024
UNiDAYS logo

Reply from UNiDAYS

Thanks for spreading the UNiDAYS love 💖
Making your student life easier is literally our
jobs, so glad it’s working!

Rated 5 out of 5 stars

Ruth Ogundipe and olaoluwa ogundipe STAC and STM

UNIDAYS- in my language we greet you by saying “EKAABO”. Which means good morning. With love and blessings I want to wish you a great Christmas and a great new year in advance. House of praise Camberwell would be having a conference soon and I can tell you to also invite friends. Aside that, you’ve been a wonderful app to use. You’ve linked me to JD, M&S. Primark! Next! Sports direct! PLT(you see PLT especially)! I really love them and I can’t ever regret working with them! Thank you Starbucks! It’s been a pleasure even with COSTA

February 21, 2024
UNiDAYS logo

Reply from UNiDAYS

Woohoo, thx for the love, we're buzzing you're
enjoying UNiDAYS. Hope you keep cashing in
those sweet student savings! 💸

Rated 1 out of 5 stars
UNiDAYS logo

Reply from UNiDAYS

We’re sorry to hear about the trouble you’re having with redeeming codes.
If you’re still having issues, drop us a line at
help@myunidays.com and we’ll do our best to get you back to enjoying discounts.

Rated 5 out of 5 stars

Everything was fine

Everything was fine

November 5, 2024
UNiDAYS logo

Reply from UNiDAYS

Thanks for the rating! Your support means a
lot 😊 We hope you’re enjoying everything
UNiDAYS has to offer!

Rated 1 out of 5 stars

There’s not much to buy here

There’s not much to buy here. And the brands already have similar sales on even without unidays.

November 11, 2024
UNiDAYS logo

Reply from UNiDAYS

We appreciate your thoughts — we'll make sure
your feedback finds its way to the right person.
Keep it coming! 🚀📣

Rated 4 out of 5 stars

I like this app very much

I like this app very much. Sometimes some codes don’t work.

November 4, 2024
UNiDAYS logo

Reply from UNiDAYS

Thanks so much for your feedback and
suggestions! We're listening and working to
make UNiDAYS even better 🛠💪

Rated 5 out of 5 stars

5str

Amaziiiing

November 10, 2024
UNiDAYS logo

Reply from UNiDAYS

Thanks for spreading the UNiDAYS love 💖
Making your student life easier is literally our
jobs, so glad it’s working!

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