The amount that was stated for shipping in USD did not correspond to how much I was actually charged in my local currency. I used the currency converter on the MyUS website, and I used an external... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service is a rip off, I thought I would get the shipping estimate before I place my order. I did not, I tried to cancel, I was told I could not cancel while processing, and then I could not canc... See more
Company replied
I did not like your policy on holding discarding items that are of animal origin. Especially if they are items/brands sold in the US and were shipped to US already. In my case small leather watch stra... See more
Company replied
The service is mediocre despite the high prices. They deduct amounts from your registered account for illogical reasons. For example, there are fees for changing a plan that are separate from the co... See more
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Company details
- #8 of 9 best companies in Freight Forwarding Service
- #7 of 8 best companies in Courier Service
- #9 of 10 best companies in Shipping and Mailing Service
- #13 of 16 best companies in Shipping Service
About MyUS.com
Written by the company
About MyUS
MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service.
Our Goal
At MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
Contact info
4299 Express Lane, 34249, Sarasota, United States
- 1-941-227-4444
- social@myus.com
- myus.com
3.2
Average
12K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MyUS.com
Thank you, Azza, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Consolidation Service is Excellent
Overall I have been happy with my experience, with only a couple of issues in a couple of years using MyUS. Communication has been good throughout and I have been satisfied with the service.
May 2, 2025
Reply from MyUS.com
Thank you, Arafaat, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Thief .. !!! Scammers !! Liers worst customer service everrrrr
Bunch of scammers it’s been a month since these people received my package … can’t reach customer service …. !!! AVOIDD AVOID ! They are going to thief your items and you will never receive it
January 22, 2026
Unprompted review
Reply from MyUS.com
Hello Glaphrya. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at support@myus.com, and thank you for bringing this to our attention.
I did upload my order/commercial…
I did upload my order/commercial invoice for about 7 days in multiples ways and always go an automated reply that it was rejected. I contacted the support team, advising that I had uploaded the details as usual and that I didn’t know what else to do. The support team only go back to me after the 3rd email I believe, saying that all was finalized now. It wasn’t the usual great experience and I have no idea what went wrong. Something was definitely amiss on the MyUS side but I didn’t get any explanation nor apology. I do not use MyUS regularly and the previous experiences were always! I just want to make this clear
February 11, 2026
Reply from MyUS.com
Thank you for sharing your experience, Lars. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Makes postage from overseas to me so much easier.
Always happy with the way my items arrive. Packed well and love knowing who the packer was too. Makes postage from overseas to me so much easier.
February 12, 2026
Reply from MyUS.com
Thank you, JoAnne, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Terrible customer service, stay away from this company
Terrible customer service, there is no way to contact them, no one ever replies to their whatsapp number, I emailed them no response. What a shame, at least provide the option to contact a person. Will never use them again.
February 22, 2026
Unprompted review
Reply from MyUS.com
Thank you for sharing your experience, Al. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Amazing Experience!
Throughout these years, MyUS has proven itself to be a steadfast company, always focused on satisfying customer needs, regardless of the difficulties faced (weather, etc.).
February 7, 2026
Reply from MyUS.com
Thank you, Jefferson, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
If you have been a victim of fraud by…
If you have been a victim of fraud by this company, I strongly encourage you to file a formal complaint through the official consumer protection channels in Florida:
1. FDACS (Florida Department of Agriculture and Consumer Services): Handles complaints about deceptive or unfair trade practices.
2. FTC (Federal Trade Commission): Accepts reports of federal consumer protection violations.
The more complaints are submitted, the more likely authorities will review the company’s practices and take appropriate legal action.
February 21, 2026
Unprompted review
Reply from MyUS.com
Thank you for sharing your experience, Sakher. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Reply from MyUS.com
Thank you, Leonor, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
The communication effectiveness
February 4, 2026
Reply from MyUS.com
Thank you for sharing your experience, Hugo. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Reply from MyUS.com
Thank you for sharing your experience, RJ. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
They have being holding my package for…
They have being holding my package for over a month now , even after uploading proof that it’s a pr package . They keep asking for an invoice. Customer service is really poor! I don’t recommend them to anyone.
February 20, 2026
Unprompted review
Reply from MyUS.com
Thank you for sharing your experience, Sarah. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Always great service and careful…
always great service and careful packaging. Keep up the great work (and try not to raise your tariffs;)
February 12, 2026
Reply from MyUS.com
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Convenient service
Convenient service, fast, reliable shipping. Easiest way to buy from foreign sellers and receive in Canada!
February 8, 2026
Reply from MyUS.com
Thank you, Robert, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Absolutely terrible experience
Absolutely terrible experience. They've been holding up some of my packages since September 2025 and have been extremely uncooperative and slow in resolving the matter.
February 12, 2026
Reply from MyUS.com
Thank you for sharing your experience, Ivo. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Reply from MyUS.com
Thank you, Kat, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
So far everything good
So far everything good. I would like to have the option each time for the familiy member to have a place to pick up the package instead of having to wait and entire day for the delivery. But other than that, and the slow communication, pretty good.
February 12, 2026
Reply from MyUS.com
Thank you, Lizbeth, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Policy
I did not like your policy on holding discarding items that are of animal origin. Especially if they are items/brands sold in the US and were shipped to US already. In my case small leather watch strap.
February 12, 2026
Reply from MyUS.com
Thank you for sharing your experience, Marko. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
best service service ever
I got my package like always on time, no delay, no problem
February 12, 2026
Reply from MyUS.com
Thank you, Ashraf, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Good cpmmunication
February 6, 2026
Reply from MyUS.com
Thank you, Latip, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
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