Very good company and very helpful when asked regarding ingredients and allergies. Vanilla flavour is ok, I mixed it with water and it wasn’t horrible. Does the job for 22g of protein. Will buy again.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great smoothie, with a frozen banana and 50:50 ice cold water / plant milk. I use the vanilla flavour and there is none of that artificial taste or 'powderyness' you can get with other protein powde... See more
Company replied
I very much trust and enjoy MyVegan’s products. They do sales often so I like to stock up on my favourite products. Delivery time is always good. Haven’t quite got the hang of their delivery price str... See more
Company replied
for some unknown reason you have my email although i have never ordered a product from you. i presume you delivered to the correct address but your client would have not been informed of the status o... See more
Company replied
Company details
About Myvegan
Written by the company
MyVegan
Helpful links
About us
Myvegan grew from a desire to make plant-based well-being simple. We believe that by using the finest ingredients, our products will, and do, taste the best. We believe your lifestyle choice should be easy to stick to because of our products, help and support. We believe in being forward thinking, one step ahead - making our best even better and constantly looking for ways to improve our product range.
Contact info
Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ, Manchester, United Kingdom
- +44 (0) 161 8131487
- myvegan.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great service !
The despatch is very quick , i had ordered the wrong flavour by mistake , I saw the order was being processed . I sent a message but thought it too late , however when delivered to my surprise it had been amended so quickly . Great products and very quick delivery service .
I would definitely recommend .
October 16, 2024
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The best company for fitness products I…
The best company for fitness products I have ever dealt with. My Vegan and My Protein have the best value for money and all the products you could think of. Was also upgraded to next day delivery for no reason - what a lovely surprise.
Protein always tastes amazing. I’ve been using this company for years and likely many more finding.
October 15, 2024
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Order number 609642681
Order number 609642681
Got a standard response from my complaint asking to add the order number to my TrustPilot. I have done that but no response. Here is the follow up one star.
Please refund. Disgraceful practice.
September 27, 2024
Unprompted review
Reply from Myvegan
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Atrocious customer service
Atrocious customer service. Placed an order Wednesday 25th Sept with standard 2-3 working day delivery. It was scheduled for delivery Saturday 28th, received confirmation on Thursday 26th it was dispatched, Saturday it never arrived, Sunday it never arrived, EVRI confirmed it had lost the parcel and nothing more they could do. Reached out to MyVegan to be told they can't do anything until Thursday 3rd October because "that's still within the delivery window" - not sure how they work that out. They hide behind their keyboard 'chat' function and refuse to pick up the phone. I had to leave the chat to join a meeting so I requested they send me an email advising how my complaint was going to be resolved, they sent an email from a 'no-reply' email address. Absolutely shocking customer service. Have spent literally £100's of pounds with this company over the years, I won't be spending another penny.
September 30, 2024
Unprompted review
Reply from Myvegan
Hi CT,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Quick delivery
September 22, 2024
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Good value for money and helpful customer service
I've been buying MyVegan products for years, the price is really good and products are tasty. Recently, I had an issue with delivery and they were very helpful and immediately sorted the issue for me.
September 19, 2024
Unprompted review
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Reply from Myvegan
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Good choice of products
Update 3/12/24 normally I buy off myvegan and I saw an offer on the app. Do I went to buy some stock using that offer advertised but the code wasn't valid. Contact customer service who said the code was invalid expired but the app has not been updated. Not good enough....hence I cancelled the order and bought from Amazon instead.
Good choice of products, app easy to use. Offer some good discount, Which is very important as it can be expensive. I like the clear protein, some great flavour.
August 19, 2024
Unprompted review
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Super happy with my purchase
Super happy with my purchase. 40% off and they’ve upgraded my delivery to next day for only £0.99 Im hooked!
September 11, 2024
Reply from Myvegan
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Excellent product delivered within 24…
Excellent product delivered within 24 hours what a service brilliant
September 9, 2024
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Delivery was super fast and the clear…
Delivery was super fast and the clear protein flavours are delicious!
September 3, 2024
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good price and came next day brilliant…
Good price and came next day brilliant service .
Def recommend
August 31, 2024
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Plenty of choice
Plenty of choice from protein to vitamins. Orders are dispatched and delivered quickly. Easy to use website which takes a variety of payment methods.
August 29, 2024
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Delivered quickly and efficiently and…
Delivered quickly and efficiently and it was easy to order online.
August 26, 2024
Reply from Myvegan
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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