MyWheels Reviews 2,640

I’m waiting for 2 months for a response regarding a ticket I’ve challenged. I received a parking ticket for not parking the car in the ‘designated street’. The problem is that the ‘designated... See more

I give 3 stars despite the fact that the previous 2 cars were faulty and I wasted a lot of time trying to find another car. The GPS didn't work in the first car, I called support and the operator canc... See more

The price increase too much. Last year I did the same route. I paid around 50 Euro this year I paid 90 euro. The price was 0.32 now it is 0.4. This is not affordable anymore.

Very convenient to pickup and drop the rental car! Car had lots of dents and was dirty which was not nice

I'm a MyWheels Pro subscriber. Normally I like the service: there are many cars available in my area and the monthly subscription gives a good discount. But today I was completely blocked from bo... See more

Never again I will use mywheels service. I booked a car. I go to pick it up - it is not there. I try to reach customer service, after 30min I finally get a reply that they don’t know what’s going on... See more

I have been using MyWheels for 5 years and 49 trips. I have been enjoying it. However, the last trip forced me to write a negative review about it, because sadly it seems that only when I compl... See more

First time using MyWheels, downloading the app and signing up is an easy process. We found our car no problem, took a few minutes to understand the process, taking pics of potential damage etc. to... See more

MyWheels is a company that I can firmly recommend. They have an updated app and their service department has always been reachable. Their fleet of cars is always growing and availability is good. Th... See more

It is first time I ever tried cars rent/carsharing and experience is just positive Everything is quite straightforward, a lot of in app help, good help part of app and customer service The only d... See more

10 years now our family doesn't have a car. Since we moved to the Netherlands, five years now, we are using MyWheels. Cheaper than owning a car, hassle-free and flexible (various cars, fuel types, etc... See more

Good and very easy check-in. Unlocked the car with my phone and all was good. There was only a small problem. So they said my ride was fuel-included and that I had to fill in gas with the fuel card in... See more

Weansome , I use for first time , it fast , they have car every where bu lt I hope they add more cars on gas , but the app îs real easy and helpfull

The support team always takes customer interests first without deviating their policies. I prefer my wheels for their awesome support and variety of cars available

Reliable, assisting, fair prices and exceptional support. I love My Wheels and I always trust it to rent cars.

Used for many times with different cars. Had only good experience, everything is easy and simple. Cars in good condition. App is really user friendly and easy to use.

I love using my wheels, fast, efficient and well working service, everything worked out perfectly.

For some technical reason I could not end my ride. I called the help line and I could speak with a helpdesk person within 20 seconds and the problem was solved in 3 minutes. Very fast and professional... See more

Is very handy to get a car in case you need. But honestly I do find it super expensive. Now 2 hours 50 km and 35 euros. Is quit a lot. I hope you will reguse a bit so people can use it more often... See more

The application works fast, is super easy to find the car and to start riding.

I have rented MyWheels more than 40 times. Almost no negative experience. It's a bit expensive but convenience.

It’s good experience so far with my wheels especially whenever any assistance required from the support team.

When I had a flat tire I got very good help. Both via phone and also the technical support team.

Denovan was extremely helpful with the situation i had an issue with! Amazing customer service! :)

Fast reply with customer service.

Best response from Helpdesk

Very good, simple to use, great app and nice driving car

Customer support is super efficient and fast. Very helpful and understanding

It’s very easy to use. App is goed. Cars are very clean.

Very good customer service

Good s S service

Truly awful experience. Had a serious car malfunction and MyWheels still expected me to drive the car back to the parking zone or be charged, even though the repair technician advised me not to drive... See more

Had terrible experience - car was parked in the wrong spot before me, turns out I needed it to park in the right spot, but there is no sign. So ended up getting fine 120 euro while i followed all inst... See more

The customer support is simply useless, and everyone pushes the issue to another agent until you get tired and give up. On top of that, they do not answer emails when you push for informations even wh... See more

Edit : after a long battle and getting in touch with some key people the issue finally got solved. This shouldn’t be needing months of battle and using alternative channels than the customer su... See more

I try ți /1 uu și să with what the lady told me i have to pay for a Ride and for waiting . Îs Ride rent car . I go where I neeed and i left the car where i finished themrode. Notmrombe pnlogated rom... See more

I’ve used the service a few times and everything was fine. But one day I decided to try the Pro subscription because I had some long trips planned and wanted to take advantage of the discount. After... See more

Never use them. Greenwheels is FAR better. The MyWheels app is constantly faulty, their emergency number does not work, the chat helpline is often unable to help. Horrible experience, after being subs... See more

Extremely disappointing experience! This app seems designed to take your money during activation and then never actually activate your account. After payment, you’re left waiting indefinitely with no... See more

Absolutely shocking customer service and treatment. My wife and I moved to a town which facilitated MyWheels and naturally we signed up to use the service. I was blocked/banned from mywheels w... See more

MyWheels as an app and a product is excellent, I really love it BUT - if anything goes wrong - and it will - the customer support is impossible to reach. I have been emailing them for over a month... See more

I’ve used MyWheel several times and when everything works, the service is fine. But the moment something goes wrong, it turns into a complete nightmare. Their so-called “customer service” is basic... See more

I love the idea of car sharing, but the app is terrible and any follow up customer service non-existent. I have tried to register, first the license registration wouldnt come through, still waiting on... See more

I received a €500 bill from MyWheels claiming I did not return the electric charging cable after a rental in February. I absolutely *did* return it — the cable was on the trunk shelf when I ended... See more

My experience with My Wheels was frustrating and unprofessional. I received a notification for a parking fine six months after the incident date. The company gave me a 14-day deadline to pa... See more

I reserved a car with MyWheels, but the first one had a side mirror falling off and was not drivable. The next car did not start, probably due to the cold weather. The third one did not open at al... See more

I don’t recommend. I booked car with discount and after all they send me invoice to pay more(without discount) even though I was driving one hour less than I booked car for and I drove less kilometres... See more

The company charges an exorbitant fee for km that should not be allowed. The prices are similar to other apps, until the price for the distance ammounts to double what you payed for the car rental.

They are extremely scamming people never trust them! They send me the 750 euro fine because of municipality towed the car and the reason they towed its i didnt plug the charger but in the neighbourhoo... See more