Most of the Zing experiences were really GOOD. Only exception was the virtual and in person home health check ups. Redundant calls, poor communication within Zing and with it's supporting services.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is great have the additional support with the Zing Health Card to buy food and medicines. However, I find that sometimes the card is not always accepted at Kroger's as it is supposed to. And I am f... See more
Company replied
In general, the service has been fine. Great communication from ZING, rapid response to all of my questions. However, to get correct information, I must contact ZING and speak directly to an agent. Th... See more
Company replied
Everything is going good. I was apprehensive about getting this insurance, because I never heard of it but so far it's been good. The only thing I'm concerned about is, you have the OTC drug card,... See more
Company replied
Company details
- #57 of 67 best companies in Insurance Company
About Zing Health
Written by the company
Our History
Zing Health was founded in 2019 by two African American physician entrepreneurs, Eric E. Whitaker, MD, MPH, and Kenneth Alleyne, MD, along with co-founders Health2047 and healthcare executive Garfield Collins, to address inadequacies in the healthcare system by creating collaborative, community-based Medicare Advantage plans.
By extending 21st century health service solutions built around community, Zing Health seeks to drastically improve health outcomes in diverse populations that have been chronically underserved. Given that 80 percent of clinical outcomes are attributable to social determinants of health, Zing Health’s unique approach acknowledges the importance of understanding a patient’s circumstances outside of a clinical setting and offers a strategic, tech-enabled model that can scale to match the size of the problem.
In 2020, Zing Health served Medicare beneficiaries in Cook County, Illinois. Today, Zing serves an expanded service area encompassing counties in Illinois, Michigan, and Indiana. In 2024, Zing Health will begin offering new plan types as well as enhancements to existing plans.
Our Mission
Zing Health has a singular mission: Providing managed care Medicare Advantage plans that address social determinants of health to reduce healthcare disparities among historically underserved populations. Zing’s plans integrate Medicare Parts A and B benefits with Part D prescription drug coverage, along with providing robust extra benefits.
Contact info
225 W. Washington St., Suite 450, 60606, Chicago, United States
- 1-866-946-4458 (TTY:711)
- customerservice@myzinghealth.com
- myzinghealth.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Zing Health
Thank you for your positive feedback, Greg! We’re glad to hear you value the information provided and the level of responsibility shown. We truly appreciate your support.
I’ve already wrote one review explained…
I’ve already wrote one review explained everything so I don’t know how you’re rated four stars. I can’t wait to get away from you guys. None of you there know what they’re doing and can’t answer any questions and was hung up on eight times through a different agents they said I’ll put you on hold for one or two minutes when they did that they hung up went into a survey. I would never recommend you to anybody. I wouldn’t even let you take care of my dog.
May 15, 2026
Unprompted review
Reply from Zing Health
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to encounter repeated disconnections and not receive the support you needed. This is not the level of service we strive to provide, and your concerns are taken seriously. Someone will call you to discuss this further. In the meantime, please provide an email or name so we can ensure we are reaching the correct account.
I enjoy know what my benfits are cover…
I enjoy know what my benfits are cover and how much my Dr xray ect I dont want bills to pile up on me the entire staff knows their job and if not can connect you with someone
June 1, 2026
Reply from Zing Health
Thank you for your feedback! We’re glad to hear you feel confident understanding your benefits and coverage costs—that peace of mind is very important. It’s also great to know our staff has been helpful and able to connect you with the right support when needed. We truly appreciate your kind words!
I think they do a great job and…
I think they do a great job and whenever I needed help they was good
June 1, 2026
Reply from Zing Health
Thank you for your kind words, Robert! We’re glad to hear that you’ve had a positive experience and that our team has been helpful whenever you needed assistance. We truly appreciate your support!
Reply from Zing Health
Thank you for your kind words, Stanley! We’re so glad to hear the transportation benefit has been helpful to you. Your appreciation means a lot to us, and we’re always here to support you!
I got great service and rapid response…
I got great service and rapid response to all my needs at this time I have no problem with the service.
June 1, 2026
Reply from Zing Health
Thank you for your feedback! We’re glad to hear you’ve received great service and a quick response to your needs. It’s wonderful to know everything is meeting your expectations—we truly appreciate your support!
Reply from Zing Health
Thank you so much for your kind words, Jannet! We truly appreciate your support and are grateful to have the opportunity to serve you. 😊
Staff were so kind in helping me to get set up w/doctors and then OTC staff were kind enough to help me with ordering supplies.
Staff very helpful getting me set up and comfortable.
May 1, 2026
Reply from Zing Health
Thank you for your kind feedback, Jess! We’re so glad to hear that our team was able to help you get set up with your doctors and assist with your OTC orders. It’s wonderful to know you felt supported and comfortable—we truly appreciate your kind words!
ZERO STARS IF I COULD
I am an authorized representative on my elderly aunt’s Zing Health account, which she enrolled in as of January 2026. From day one, this health plan has been an absolute disaster.
I completed the authorization form in the member booklet AND submitted a copy of the Power of Attorney, yet every single time I call, I am met with confusion, runaround, and incompetence. Today was the final straw. A Customer Service rep named Jose confirmed my authorization was on file and said he would notify Card Services before transferring me. When I was transferred, I requested a supervisor, and was told by Darcy, the Card Services supervisor, that I needed to submit SEPARATE authorization paperwork to TWO different departments. Let that sink in. One authorization form. Two departments. Nobody talking to each other.
The form did not ask me to specify a department. It asked me to be an authorized user on my aunt’s account. That is a blanket authorization; full stop. Requiring caregivers and representatives to navigate your internal bureaucracy is not our problem. It is yours.
The issues don’t stop there:
** My aunt’s benefit card has NEVER worked correctly since the inception of her plan.
** The Zing Health member app’s item scanner is completely non-functional, you cannot scan items to verify purchase eligibility.
I was so fed up that I reached out directly to CEO Andrew Clifton and Co-Founder/Chief Administrative and Partnership Officer Garfield Collins. Neither one responded. Their silence speaks volumes and is entirely consistent with the culture of poor customer service that has defined every interaction I’ve had with this organization.
Zing Health markets itself as a health plan for seniors. The people enrolled in this plan deserve better. Their caregivers and advocates deserve better. If you are considering this plan for yourself or a loved on; you have been warned.
June 7, 2026
Unprompted review
Reply from Zing Health
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this has been for you and your aunt. Your concerns regarding authorization, communication, and card functionality are taken seriously, and this is not the level of service we strive to provide. Someone will follow up with you to gather more information so we can resolve the issue you are facing.
Reply from Zing Health
Thank you for your feedback. We’re sorry to hear about your concerns and understand how frustrating claim denials can be. We take this seriously and want to ensure you receive clear information and the support you need. Someone will follow up with you to discuss your experience further.
I haven't had any bad experiences since…
I haven't had any bad experiences since I've had the insurance. I like that I switched Dr's Dr Shawn Jayakar he took care of my ill mom and he's attention to me because I have some of the same issues as my mom.
May 11, 2026
Reply from Zing Health
Thank you for sharing your experience, Alean! We’re so glad to hear you’ve had a positive experience with your coverage and that Dr. Jayakar has provided such attentive, compassionate care—especially given your family’s health history. Thank you for being a valued member of the Zing Health family!
Reply from Zing Health
Thank you, Folounsho! We’re glad to hear you had a great experience with our customer service team. We appreciate your feedback and look forward to continuing to support you.
Don't call 20 times a week and don't…
Don't call 20 times a week and don't call people before 9or 10am not 7 am in the morning 😥😡 the things you say are covered not really sure anymore things changed ...I don't think $120.00 is enough food help ..& only 75.00 every 3 months towards soaps etc 😣😞🙄.$225.00 or better would help ..I have HLA-B27 REVERSAL CERVICAL LORDOSIS. FIBROMYALGIA, and osteoarthritis!!! High blood pressure , overweight., get blood clots .. pulmonary embolism..etc .I'd like to buy healthier herbs ..
April 30, 2026
Reply from Zing Health
Thank you for your feedback—we’re very sorry for your experience and understand your frustrations. Your concerns about call frequency, timing, and benefits are important to us. We will share this with the appropriate departments and leadership to improve our processes. We appreciate you speaking up—your feedback truly helps us do better. 💛
Customer Service Was Very helpful
Staff Was Polite Helpful Caring And Handel My Situation Quickly 🙂
June 1, 2026
Reply from Zing Health
Thank you for your kind words! We’re so glad to hear our team was helpful, caring, and able to resolve your situation quickly. We truly appreciate you taking the time to share your experience! 💛
Satisfactory but Could Use Improvement …
I have found that overall my experience to date hss been quite satisfactory although there have been many times that the communication from Customer Service reps was either too repetitive or in other area communication was lacking! Communication on EOBs status has been lacking following certain services I've had rendered such as MRIs, CAT scans,
and various other tests. I've often had to call repeatedly to obtain those important EOBs!
June 1, 2026
Reply from Zing Health
Thank you, Stephen, for your thoughtful feedback. We’re glad to hear your experience has been satisfactory overall, but we’re truly sorry for the gaps in communication and the need to call multiple times. Your concerns are heard, and we’ll use this feedback to improve. We appreciate you bringing this to our attention—it truly helps us do better. 💛
Reply from Zing Health
Thank you, Delores, for your feedback. We’re glad you were able to reach a live representative to get your questions answered. We appreciate you sharing your experience with us! 💛
I can reach you easily
I can reach you easily. If the person answering can't help me they are quick to get me to someone who can. I have been recommending zing at every opportunity
June 1, 2026
Reply from Zing Health
Thank you, Carol, for your kind words! We’re so glad to hear you’ve been able to connect easily and get the help you need. Your recommendation means so much to us—we truly appreciate your support! 💛
Reply from Zing Health
Thank you for your feedback! We’re so glad to hear you had a great experience—this is exactly the level of service we strive to provide every day. We truly appreciate your support! 💛
So far I have had excellent service…
So far I have had excellent service with the staff . They have been very polite professional and courtesy. The staff have always answered all of my questions in a professional matter and I have no complaints I will highly recommend this company to all my friends and relatives.
June 1, 2026
Reply from Zing Health
Thank you, Joshua, for your kind words! We’re thrilled to hear you’ve had such a positive experience with our team and that you feel supported and respected. Your recommendation means so much to us—this is exactly the level of care we strive to provide every day. We truly appreciate you! 💛
Your Liberty Dental Plan needs to be more generous
Your Liberty Dental Plan needs to cover crown
and/or bridge work without reservation. When a claim is up for consideration, stop being so damn ticky!!!
June 1, 2026
Reply from Zing Health
Thank you, Gary, for your honest feedback. We’re sorry to hear about your frustration with dental coverage and the claims process—we understand how important these services are. Your concerns will be shared with the appropriate team to help improve our processes. We appreciate you speaking up—your voice truly helps us do better. 💛
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.