Neighborhood Assistance Corporation of America Reviews 852

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted that the booking process can be tedious and requires a lot of paperwork and patience. A few other people also felt that the initial qualification process was tough, and some experienced issues with staff professionalism and communication, including rescheduled appointments without notice and difficulty with the online system.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the counselors for being helpful,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the valuable guidance, education, and... See more

User experience

Clients share positive opinions on the user experience, often describing it as informative, structured, and... See more

Booking process

Consumers find the booking process to be ambiguous. Many reviewers acknowledge that the process is thorough,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first NACA appointment went really well. Our NACA counselor Ellen Peterson was very patient, knowledgeable, and reassuring. There is a lot of paperwork and it can feel tedious, but Ellen gave us v... See more

Rated 5 out of 5 stars

This program is great for low to moderate income individuals. The workshop is the first step in the right direction. They ensure that you leave with no questions. Even if you have some later, they pro... See more

Rated 5 out of 5 stars

I have to say that trying to purchase a home can be stressful especially if you don't know where and how to start. I was fortunate enough to be paired with NACA counselor Ellen Petersen, whose experie... See more

Rated 5 out of 5 stars

NACA has made home buying possible for me. And the best part is I am learning about homeownership along the way. I know a conventional loan lender wouldn’t be so helpful and educational. Thanks for he... See more


Company details

  1. Non-Profit Organization

Written by the company

NACA’s primary goal is to build strong, healthy neighborhoods in urban and rural areas nationwide through affordable homeownership.


Contact info

4.8

Excellent

TrustScore 5 out of 5

852 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ms. DeLaOz is very helpful

I've been working with Ms. DeLaOz to begin my process and she's been very helpful. She is very informed and informative, clear and concise in communicating, and very down to earth. She makes the process seamless and not seem like just putting a bunch of forms together. Very helpful.

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Well when I walked in I was overwhelmed…

Well when I walked in I was overwhelmed by the number of people waiting, however there were different sections for different stages of processing, and it moved rather fast and smooth. I was interviewed by Ms. Ellen P,who was absolutely wonderful, Professional, thorough, patient, and expicit, she didn't mind being asked questions for clarity. I observed staff as I sat waiting, energy was very positive, they enjoyed what they were doing.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

NACA program is great

Hi,

My counselor Basauni has been great helping me start my process and journey with NACA I’m super excited about this process and can’t wait to purchase my house with NACA. The feeling of knowing you’re so close is awesome and I can’t wait for my kids to know we finally own a house!!!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great program for disciplined homebuyers

I’ve had a very positive experience with NACA so far. The process is detailed and requires organization, but that’s actually been one of the biggest benefits because it forces you to get financially prepared and disciplined before buying a home. The team has been supportive and informative, and I’ve appreciated how they walk you through each step instead of rushing the process.

What stands out most is their mission to make homeownership accessible without the typical barriers like large down payments or high closing costs. It’s clear they are focused on long-term success, not just quick approvals.

If you’re willing to stay consistent, follow the program, and be patient, this is a great opportunity to become a homeowner.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

I am currently in the process of purchasing a home

I am currently in the process of purchasing a home through the Neighborhood Assistance Corporation of America (NACA), and so far my experience has been very informative and structured. The program provides a clear path to homeownership, especially for individuals who may need guidance or additional support throughout the process.

My counselor has been helpful in explaining the requirements and ensuring that I stay on track with the necessary documentation. While the process can be detailed and requires patience, I appreciate how thorough NACA is in preparing me for long-term homeownership success.

Overall, I would recommend NACA to anyone who is serious about buying a home and willing to follow the program guidelines. It’s a great opportunity for those looking for an affordable and well-supported path to owning a home.

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Our counselor Ellen Peterson

Our counselor Ellen Peterson was very patient and informative of each step we went over in the members portal, explaining what documents she needed and why, not getting upset when we had questions, but taking the time to explain so that we understood what our next steps to homeownership would look like. We had a couple of missteps that needed to be corrected on our end, but because Ellen explained everything so efficiently we were able to handle everything that we needed within the time frame allowed. Thank you for having the tools and resources to help, and explain our next steps with us in detail. It is very much appreciated.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

The company has been very helpful and…

The company has been very helpful and understanding. I haven’t had an issue that they haven’t been willing to help me with. I am very satisfied with the company customer support team.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

NACA is worth it

NACA is worth it. I have known about NACA for a few years, and began the process with them in around 2022. Due to a finacial windfall, I chose the traditonal financing route. Now on the hunt for a new home, I came back. Our initial counseling with Darryl was what you expect from someone you have know for years. He was extremely knowledgeable(even gave some credit tips), personable, and very humble and understanding. Still in the process, but based on things so far, I'd recomend NACA to others.

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

My experience with Neighborhood…

My experience with Neighborhood Assistance Corporation of America (NACA) has been very positive. From the beginning of the process, it is clear that this organization is genuinely committed to helping people achieve the dream of homeownership.

The process is detailed and requires organization and financial discipline, but that is precisely what makes it valuable. The counselors take the time to explain each step, provide clear guidance, and offer practical tools to help participants improve their financial situation. It truly feels like their goal is not just to help you get approved for a home, but to prepare you to sustain homeownership in the long term.

In addition, the program’s transparency and favorable conditions, such as competitive interest rates and continuous support, create a strong sense of trust and peace of mind. Although the process may take time, it becomes clear that it is designed to protect buyers and ensure responsible financial decisions.

Overall, I believe NACA is an excellent option for individuals who are willing to commit to their financial future and want to purchase a home in a smart and sustainable way.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I recommend going through naca program…

I recommend going through naca program to get free credit and financial counseling. It can go pretty fast if you have all your documents in order. Anyone can use it if you have good or bad credit as well as alot or little money.Its a wonderful program put you have to put in the work if you want to get approved in a timely manner. Definitely worth the time and energy..

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

My Experience Going Through the NACA Program

This is the longest part of the journey working with NACA. My housing counselor was supportive but firm, and the program requires you to be accountable. You learn how to budget, track expenses, and build financial habits that make you “NACA-ready.”
If you’re expecting a quick approval, this is where reality sets in. It’s slow, sometimes frustrating, and requires consistent follow‑through. But I genuinely learned a lot about my own financial patterns.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Almost there

My Fiancé and i are currently going though the naca program. We are excited for what the program offers. We are currently gathering all of the paperwork needed to complete the first step. They have been very helpful along the way.

March 16, 2026
Unprompted review
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Rated 5 out of 5 stars

NACA is the alternative to predatory lenders

My wife and I recently applied for a NACA mortgage loan.

About a year ago we tried getting a mortgage through banks, Zillow, Lennar, and other lenders, and the experience was extremely discouraging. We were being offered interest rates around 7.5%, even though my credit score was about 750 and my wife’s was around 720, and the only debt we had was a car loan.

It was nearly impossible to get a monthly payment lower than $1,800 for a $220,000 house.

One of the most frustrating parts was realizing how little equity you actually build in the early years with a traditional mortgage. Out of that $1,800 monthly payment, a large portion goes to mortgage insurance and interest. I was shocked to see that less than $20 would go toward the principal in the first months. That means if you need to sell the house after a year, your equity could be very close to zero.
On top of that, closing costs for a $220,000 house were estimated to be around $10,000, with many additional fees.

With NACA, the numbers looked very different. For a $250,000 house, the estimated monthly payment would be around $1,600 for the full 30 years. However, since NACA does not have closing costs, that same $10,000 could instead be used to buy down the interest rate from about 5.25% to 4.5%, lowering the payment to around $1,400.
Then we discovered a grant available in our area for about $50,000 — something no other lender had ever mentioned to us. Applying that grant could potentially bring the interest rate down to around 1.25%, with an estimated monthly payment close to $1,100. At that price, it’s hard to even find an apartment.

The process with NACA is longer, and you do have to learn about financial concepts like predatory lending, debt ratios, and budgeting through their trainings. The online training took us about three hours to complete at our own pace, and it was actually very informative.

After completing the training, we had an appointment with Erika, our NACA counselor. Compared to the many lenders we spoke with before, she was extremely helpful and knowledgeable. Once we spoke with her, the longer process stopped bothering us. I would much rather take the time to buy a home responsibly than rush into something and regret it later.

During our first meeting, she reviewed our income and debt ratio and advised us to save the difference between our current rent and the projected mortgage payment for two more months (this may vary depending on each person’s financial situation). With NACA, the credit score is not the main factor. Instead, the key factor is demonstrating that you can consistently save the difference between your current rent and the future mortgage payment, which helps ensure you don’t fall into a financial trap or end up with an unaffordable house.

Our next step is a follow-up meeting with Erika, which was scheduled during the first appointment and set for two weeks later.

I plan to keep updating this review as we continue through the process.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Ellen Peterson

Ellen Peterson, our first interview was amazing with gong over the Naca requirements and explaining the ins and outs of the Naca program, at first I felt overwhelmed but she gave us the confidence we need to get get things started.

February 10, 2026
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Rated 5 out of 5 stars

First-time Buyers

My Naca counselor was very informative and knowledgeable about the program. I was informed of all the benefits of participating in the program and how it helps the development of our neighborhoods in a positive way. No credit score required. The process is highly effective.

March 3, 2026
Unprompted review
Rated 4 out of 5 stars

My experience with NACA, before qualifications

Right now, my experience is good.
I have recently been going through the house-buyer system with NACA to see if my family and I will be able to go through it and find a house. I have had trouble getting a mortage and NACA has been my last hope. So far it's going good, my counselor is a really good and understanding person, and I can't wait to see where my journey takes me.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

My journey with NACA has been a…

My journey with NACA has been a challenge since I've never been a homeowner. But my counselor, Dwayne Jordan, has helped me ever step. I'd recommend anyone who is seeking help in their home buying process to reach out to the NACA Organization.

March 8, 2026
Unprompted review

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