I choose nadula 9 out of 10 times because they are reliable and my unit often comes quickly even though I live in Canada. Customer service has always been helpful in assisting me with any challenge... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I have always ordered from this website. Never had an issue until this recent order. The wig that I ordered was in production. So when I reached out on my status I was then notified that it would take... See more
Beautiful hair but I decided that I wanted a longer length. Received a refund. Took a month but it was completed. Customer service communication was good.
I must confess that store was not my first option after some bad scenarios in the past. But I was looking for a specific wig and they had what I was needing. So, I am thoroughly impressed with th... See more
Company details
Written by the company
Nadula is an online retailer specializing in high-quality human hair products. Nadula sources products directly from factories, ensuring quality and competitive pricing. Here are some key features: Human hair wigs, bundles, Hair Extensions... Nadula.com features a diverse range of colors, lengths, and textures to meet different customer preferences.
Contact info
NY, United States
- service@nadula.com
- nadula.com
4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with Nadula…
I had a great experience with Nadula from start to finish! The team was incredibly easy to work with when I needed to make a correction to my order, handling it quickly and without any issues, and their communication was excellent throughout the entire process, keeping me informed and reassured; overall, the customer service was outstanding and made everything smooth and stress-free, and I’m very happy with my purchase and would definitely recommend them.
March 19, 2026
Unprompted review
Advertisement
Quality has changed!
I've been purchasing from them for the last 4 years. It's always been a pleasant experience and the wigs have been good. However starting late 2025 and 2026,the experience took a 180 turn. They never respond to their emails and the quality of hair is so poor I am in shock! I ordered the same yaki textured hair that ive ordered for years, however this last time it came up to be so different and did not even look like what I ordered. The worse part is they'll never respond if I reached out to complain. Additionally shipping time is now a record of 10 days! Sad ill have to find another trustworthy company.
March 14, 2026
Unprompted review
Reply from Nadula Hair
Hi Mire!Thank you very much for taking the time to share your experience with us. First and foremost, we sincerely apologize for the inconvenience and unpleasant experience you have encountered. As a long-standing customer, we truly appreciate your continued trust and support.
In response to the specific issues you raised, we have conducted a thorough internal review. Regarding product quality: You noted that the Yaki-textured wig you received differed from previous orders; this may have been an isolated oversight involving that specific item. We will conduct a quality investigation into your product and provide you with an appropriate after-sales resolution. Regarding shipping timeliness: We sincerely apologize for the significant delays in package delivery caused by our logistics carriers recently; we are working diligently to improve this situation as quickly as possible. We are eager to help you resolve these issues; please provide your order number or email address directly, and we will assign a dedicated customer service representative to assist you and ensure you receive a satisfactory solution.
Once again, we apologize for the unpleasant experience you have endured. Your feedback is invaluable to us; we highly value you as a customer and sincerely hope to have the opportunity in the future to provide you with a perfect wig that meets your expectations—thereby earning back your trust.
Nadula Customer Service Team
Big head friendly masterpiece!
The customer service was really quite top tier. I had someone in contact with me via text from the time I ordered my unit until I received it. It took a bit longer than expected to receive, but I was okay with that and didn't want to rush the process. Man, was the wait worth it! I was also skeptical about the fit of the wig, because I have a pretty large size head. When I tell you this is the BEST fitting wig I have ever owned. And the draw string has literally created the definition of "wear & go." By far the easiest style to take off at the end of the day and pop right back on in the morning. Nadula, you really did your big one with this! I can't wait to order a few more to add to my collection!
March 16, 2026
Unprompted review
naudia is a good company to buy from
This company is amazing the response back to you when you replay hair is amazing soft customer service is the best I will most definitely buy from this company again thank you Nadula. Five star ✨⭐⭐⭐
March 5, 2026
Unprompted review
When I had a shipment problem support…
When I had a shipment problem support that I was given was a relief, no hassle at all. Thank you michael.😊
March 11, 2026
Unprompted review
Advertisement
Great customer service!!!
The customer service is very professional and they keep you informed of the return tracking and process. They did a great job!!
March 11, 2026
Unprompted review
I ordered a wig 9 days ago and it has…
I ordered a wig 9 days ago and it has not arrived. I no longer trust this wig company.
March 4, 2026
Unprompted review
Reply from Nadula Hair
Hi Ebony!Thank you for your feedback. We sincerely apologize that you have not yet received your wig. We deeply regret that we were unable to provide you with a pleasant shopping experience.
We highly value the trust of every customer, and we take the issue of your undelivered order very seriously. As there may sometimes be delays or lags in logistics updates, we urgently need to verify your specific details. To resolve this matter as quickly as possible, could you please provide your order number or email address? We are currently unable to confirm whether your purchase was made through our website; however, once we receive your order details, we will assign a dedicated customer service representative to follow up on your case and provide you with a satisfactory resolution.
We once again offer our deepest apologies for this unpleasant experience. Should you have any further questions or require additional assistance, please do not hesitate to contact us via email. We sincerely hope to have the opportunity to regain your trust.
Nadula Customer Service Team
My wig did not look like the picture so…
My wig did not look like the picture so I immediately requested a refund. I keep checking my email to see if they are emailing me a label. I still have not received it. So I guess they are mailing the label to me? Im not sure. No one at the customer service email is replying back to me. This is very dissapointing and frustrating. I regret making this purchase. The return process and lack of response is terrible. Do not buy unless you absolutely plan to keep the product. I feel like im being ripped off. False advertising!
March 10, 2026
Unprompted review
Reply from Nadula Hair
Hi L Mitchell!Thank you very much for taking the time to share your shopping experience with us. We sincerely apologize for any inconvenience or disappointment you may have encountered; as a brand dedicated to empowering our customers with beauty and confidence, the fact that you were left feeling overlooked and disappointed runs completely counter to our core service mission.
We have carefully reviewed the issues you raised in your feedback. Regarding the discrepancies in product descriptions and the delays in our after-sales support response—points you specifically highlighted—we acknowledge that these indeed represent shortcomings in our operations. We take the specific concerns you raised very seriously: typically, return labels are sent via email; the fact that you did not receive yours may have been due to a system delay. To resolve this for you as quickly as possible, we have immediately assigned a dedicated specialist to prioritize your return request and ensure that you can communicate directly with us until the matter is fully resolved.
Once again, we apologize for the experience you had. Your feedback is invaluable to us; we deeply value you as a customer and hope to have the opportunity to provide you with the perfect wig in the future, thereby earning back your trust.
We wish you all the best!
Nadula Customer Service Team
Customer Service is Non-existant
I bet everyone who tries to contact customer service gets an email from "Nancy", right?
How is it possible for a reputable company to send partially what I ordered and then not offer to fulfill the order and send the missing item?
I am being inundated with solicitation emails but nothing from "Nancy" of customer service. She only emailed me once saying the only way to get the rest of my purchase is to request a return/refund. Why? That doesn't make sense. I did that days ago but they have yet to respond or to give me my frontal that I purchased so that I can finish installing the unit. This means that I am not able to have the beautiful hairstyle that I spent good money on.
I understand that there is not a direct phone number, but they offer plenty of options for buying. They even asked me to rate my experience!
How about NEGATIVE 5 STARS AND TOTALLY UNACCEPTABLE!
March 5, 2026
Unprompted review
Reply from Nadula Hair
Hi Larita Leonard!Thank you very much for taking the time to share your shopping experience with us. We sincerely apologize for any inconvenience or disappointment you may have encountered. Your feedback is of paramount importance to us; we value the shopping experience of every single customer, and we certainly never intended to leave you with such a negative impression.
We have carefully reviewed your feedback and are deeply sorry for the issues you experienced with your order. We will conduct a thorough investigation into your order, and if it is confirmed that any products were indeed omitted, we will arrange for a replacement shipment to be sent to you immediately. Furthermore, we apologize for the incorrect responses you received from Nancy during your previous interactions, which caused you further disappointment. We have assigned a dedicated customer service representative to resolve your order issues as quickly as possible and to provide you with a satisfactory resolution.
We hope to have the opportunity to demonstrate our sincerity through concrete action. We ask that you please give us a chance to make amends for our mistakes. Thank you again for your patience and understanding. If you have any further questions or require additional assistance, please do not hesitate to contact us via email. We remain at your service.
Nadula Customer Service Team
Advertisement
This was my first experience purchasing…
This was my first experience purchasing a wig from this company so I didnt know what to expect. After I placed the order, I received a text message saying that the item was out of stock. I was given the option of purchasing a new unit or waiting for the one I purchased. I decided to wait because based on the pictures online, I was in love with the wig. The unit arrived in about 3-4 weeks. The representatives were very responsive, keeping me updated on shipping. Once the wig arrived it has a very strong odor. I plan to wash it prior to wearing it the first time. I really do hope that the unti is human hair as described. Overall, I will say that if you need the unit for a special occasion, you should order weeks in advance just to make sure it arrives on time. I will purchase again depending on how this unit looks after washing it.
March 10, 2026
Unprompted review
I love this wig it’s absolutely…
I love this wig it’s absolutely stunning! It also came quick
March 9, 2026
Unprompted review
Disgusting
I am rating this one star because of the experience I just had with my first curly wig. I have purchased a couple of other wigs from the Nadula and was satisfied with the purchases because they were not curly hair. Even though the quality wasn’t as I expected from the pictures, it was decent hair so I kept the wigs. This is the first time I’ve ordered a curly wig, and I am so disgusted that what I received was a smelly synthetic wig. I would think that someone who has spent money on at least 2 to 3 wigs from this company would get a decent wig at their first request of a curly wig. I can’t believe they sent me a synthetic wig. I immediately wash my wigs when I receive them, so of course it’s a used wig now so I can’t return it for a full refund. I’m asking for a refund because it’s useless. I paid almost $250.00 dollars for this wig and it’s synthetic! I could’ve went to Temu if I wanted a synthetic wig I am so frustrated. I don’t know what to do. I will never purchase another wig from this company. I thought I found a decent company but now I see that even with established customers they will send you crap. I am so frustrated.
March 9, 2026
Unprompted review
Reply from Nadula Hair
Hi Diamond Lewis!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have encountered. As a long-time customer with whom we have had many pleasant shopping experiences, we feel particularly apologetic and ashamed.
We completely understand your anger and disappointment. You mentioned that you had previously purchased several straight hair wigs from us with acceptable quality, and therefore, trusting us, you specifically ordered a curly wig this time. However, the product you received did not meet your expectations. We promised that the wigs we sent you were indeed 100% human hair. We understand that washing the wig after receiving it is a normal procedure. Regarding this issue, we are willing to cover the shipping costs for after-sales service. We will carefully inspect the product for any problems. Regarding your order, we are willing to replace it with a new product and hope you can give us another chance. We will also assign a dedicated customer service representative to follow up on your order and provide you with a satisfactory solution.
We apologize again for this unpleasant experience. If you have any further questions or need more assistance, please feel free to contact us via email. We sincerely hope to have the opportunity to regain your trust.
Nadula Customer Service Team
I previously left a review and the…
I previously left a review and the company responded publicly saying they apologized and that they would contact me to “make things right.” It has now been several days and I still have not heard from anyone.
The only emails I continue to receive from Nadula are promotional emails about hair sales, which clearly shows they have my correct email address. However, there has been absolutely no follow-up regarding my order, my refund request, or the wig being sent.
I spent $180, and as a single mom that is not money I can just throw away. It’s extremely frustrating and disappointing to be ignored like this after being told the issue would be fixed.
At this point it feels like the company only responds to reviews so other people can see they “commented,” but there is no real follow-up or resolution behind it. I will never order from this company again. It is a shame for a business to take people’s hard-earned money and then leave them at a dead end with no answers.
March 3, 2026
Unprompted review
Reply from Nadula Hair
Hi Naomi Braveland! Thank you so much for taking the time to share your experience and remind us. First of all, we sincerely apologize for the inconvenience and unpleasant experience caused.
Regarding the details you mentioned, we take them very seriously. Because the promotional emails were sent to you by different departments, our customer service department was unable to find your order information. We hope you can provide your order information or email address directly, and we will assign a dedicated customer service representative to resolve the issue for you as quickly as possible and provide you with a satisfactory solution.
We understand your anger and disappointment. While we cannot change your situation, we hope to have the opportunity to demonstrate our sincerity through concrete actions. We hope you will give us a chance to make amends for this mistake. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are dedicated to serving you.
Nadula Customer Service Team
Advertisement
Terrible company
Terrible company. I ordered two wigs on 2/26/26 and over a week later, I still haven't received them. I've emailed the company multiple times; but no response. Sometimes when I check my order on Nadula there is a tracking number that shows in transit at the same location since 3/2/26 and other times there's not. I put the tracking number into HCRD shipping and it says package delivered in Fresno..... I don't live anywhere near Fresno, not even the same state. My order and account has my correct address so I'm not sure how that happened. I've requested a refund and no response. Next step is reporting them to BBB and attorney general.
February 25, 2026
Unprompted review
Reply from Nadula Hair
Hi Kay Hill!Please accept our sincerest apologies. Thank you so much for taking the time to share your experience, which gives us the opportunity to understand and improve our services. We fully understand your disappointment and frustration, especially not receiving your order on time after such a long wait, and not getting a prompt response from us. This situation clearly does not meet the service standards we have always strived for.
Regarding the order issue you mentioned, we take it very seriously and have begun investigating the specific circumstances. We noticed that your order tracking information shows the package has been delivered to Fresno, but your address is not in that area. Because the package needs to be transferred to other logistics companies during transit, there will be some different system information prompts, but the package will eventually be successfully delivered to your address. Please provide us with your correct order information, and we will arrange a dedicated customer service representative to resolve the issue for you and provide you with a satisfactory solution.
We apologize for the inconvenience caused and thank you for your patience and understanding. We value every customer and hope to have the opportunity to provide you with better service in the future.
Nadula Customer Service Team
Great service
Great service! The unit I ordered I changed my mind about and wanted to return it, the return was smooth and the customer service was great
February 20, 2026
Unprompted review
The seller was very communicative
The seller was very communicative and willing to help solve the issues I had. When the wig I ordered arrived, it wasn’t quite what I expected but Nadula was willing to let me return the item for a refund. I purchased another wig instead and am very happy with it! I would buy again!
March 4, 2026
Unprompted review
Terrible experience - do not order from Nadula Hair
Terrible experience with my first order from Nadula Hair and I will not be making any further purchases from the vendor. I placed an order for two units which took some time to arrive. Once they did I could see the quality of the hair did not match the images or descriptions listed on the website and so I requested a refund. During the request process I was asked why I was doing so and I gave details. Days later I then got an email from the customer support team asking the same question which I replied too and asked them to accept the refund request and share details for shipping. I am still yet to hear from the customer service team and I'm currently stuck with items I will not be using and I am out of pocket for it!!
If a customer is unhappy with purchase there should be no delay with issuing a refund. Exteremly unhappy!
March 6, 2026
Unprompted review
Reply from Nadula Hair
Hi Anneka!Thank you for taking the time to share your shopping experience. First, on behalf of the Nadula Hair team, please allow me to offer our sincerest apologies for the unpleasant experience you had on your first shopping trip.
We have read your feedback very carefully and fully understand your frustration after the long wait, disappointment upon receiving the goods, and subsequent communication difficulties. We are extremely sorry and apologetic for the issues you mentioned regarding "product quality not matching the website description" and "slow customer service response." As a brand dedicated to providing beauty and confidence, it is completely contrary to our service principles to make you feel ignored and disappointed.
Regarding the specific issues you encountered, we hope to resolve them for you immediately: Please provide your order information or contact us via email. We will assign a dedicated customer service representative to prioritize resolving your order issue. We will also provide a return label to help you process the return and refund. Once we receive the returned goods, we will immediately process your full refund.
We hope to demonstrate our sincerity in resolving the problem through concrete actions. We absolutely do not want you to "lose money for nothing," nor do we want to lose a customer like you. Once again, we offer our deepest apologies for this unsatisfactory shopping experience. We earnestly request that you give us a chance to help us correct our mistakes.
We look forward to your reply.
Nadula Customer Service Team
Advertisement
I have been wanting to order a wig from…
I have been wanting to order a wig from here for a while finally did and had second thought decided to cancel customer service was awesome handled the situation of giving me back a refund and was very polite I will be reordering the wig I wanted very soon
March 4, 2026
Unprompted review
Amazing customer support & quality hair
Guys, this wig shop/brand is amazing!! Excellent quality & value for money, just like the pictures show!!
I live in the UK & when I asked to return the wig for a longer version, Nadula customer support were outstanding in their communication!
A big thank you to James (support) who helped me all the way to return & replace my purchase! If you order from this place you will be safe in knowing you’ll get a great quality wig - & importantly great customer service - they answer your emails & questions promptly!!! Thank you Nadula/James
March 2, 2026
Unprompted review
I would advise others against using…
I would advise others against using this company. I selected items and selected pay through PayPal, but did not complete the transaction. An invoice was sent to my PayPal detailing the exact items placed in basket with a due date for payment!
PayPal cancelled this and deleted the scammers account. Advised the account was sent from a personal account. I wouldn't trust this company and the staff they employ
March 1, 2026
Unprompted review
Reply from Nadula Hair
Hi there!Thank you so much for taking the time to share your experience and for your kind reminder. First, please allow us to offer our sincerest apologies for the confusion and unpleasant experience caused.
Regarding the details you mentioned, we took them very seriously and immediately conducted an internal investigation. According to our system records, this is not our official online store's standard checkout process. We suspect that improper operation or technical malfunction may have led to this misunderstanding. We are somewhat relieved to learn that you have resolved this matter through PayPal, but we are even more sorry that this has caused you to lose trust in our company.
We understand your anger and disappointment. While we cannot change your experience, we hope to have the opportunity to demonstrate our sincerity through concrete actions. If you would like to give us a chance to rectify the situation, please provide us with your email address or the failed order number. We will offer you a discounted price and ensure that your next shopping process is absolutely safe and transparent.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us by email or phone. We are happy to serve you.
Nadula Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.