NADUVI Reviews 

The same as it was described.
Happy with.

We ordered table, the material of the table is not even close like the offer, also the pattern. It’s sad as you don’t buy everyday tables.

Couch got delivered incomplete. whilst waiting for the rest of the couch to see the whole thing I already noticed that the quality wasn't what I was expecting. So I've contacted Naduvi to return the couch. This was not possible I had to wait till the rest of the couch got delivered, so when the transport company came twice for nothing I could tell them that I reject the delivery. the first part that was delivered I couldn't resend with the same chauffeur tho. there has to be a separate appointment (again take of from work) for which Naduvi expect me to pay! whilst the policy it you can return the product for free right away. Which off course I couldn't do because the product wasn't complete.

meanwhile I've been ghosted by customer service for over a month and am stuck with a chunky piece of couch in my house

Normaly I only post positive experiences but hopefully this will get them to solve it and also be a warning for potential buyers.

I ordered a table. After unpacking realized it was utterly broken. Trying to contact them all week and no reply to my emails. The phone number is just telling a generic message that they are not working at this time. "please call back during office hours". Even I try to call them at 9 am or 2 pm. Same message. Either they are understaffed or just ignore customers who have any kind of problems with their orders.
Update: after few unsuccessful arrangements for a table to be collected it's finally done. Customer service did reply and after all waiting returns are completed. So not that negative about it,but definitely a lot space for important.

The worst customer service ever. I wanted to return an item and every employee in customer service said something and at the end, they said you could ship it by postnl service point and I have to take a carpet to the service point and there, the postnl told me it is not possible to ship this item because of its dimensions. So I back home and emailed again to customer service and now they're ghosting me!
Also, I bought another carpet and it took +1 month to deliver it!
Such great customer service!

UPDATE: After persisting and reaching out to the company multiple times, I was finally able to connect with someone who was able to help me. They were attentive to my concerns and worked with me to find a resolution.
Although it took some time, I appreciate the effort that the company made to address my concerns and provide me with a refund. While the initial experience was frustrating, I believe that the company is making a genuine effort to improve its customer service.

Return tool needs to be fixed/improved, but eventuelly I got my issue sorted out with human support.

My order was not delivered because I was not home and it has returned to sender. But the transport company marked it as delivered on their system. I contacted them and confirmed this error and forwarded it to Naduvi. It has been already more than a week but still no answer.

Alles was perfect

I tried to cancel my order immediately after the order was placed and was told that 'once the process is initiated, it's impossible to cancel the order' and I would need to wait for it to be delivered and reject it at the door (what a waste). I waited for 6 weeks without receiving any updates on the status of delivery (never even received a tracking number).
This morning somebody knocked at the door and I opened it in 2 seconds, however, the courier had already run away leaving the package next to my door (the package is in a horrible condition, by the way). I tried to chase them to reject the package but they were gone.
I've called DPD's Customer Service and they told me they would come back to pick it up but so far I am still waiting for someone to come.
This really feels like a scam to make people pay the return costs.

Contact was erg goed over de levering. Product was helemaal vlg verwachting

I ordered the "Set of 6 wine glasses Happy Hour" and the entire experience was meh to "why did I spend my money here". The delivery of the glasses is actually very long - it says on the page that it can take 3-4 weeks to ship. I didn't see this when I ordered them so I asked customer service if I can cancel my order since I didn't think they would come in time. Magically, the next day the glasses were shipped and they were unable to cancel my order. Alright, fine. The glasses came and I used them for a dinner. After washing them BY HAND after use, three of the glasses already lost some of their matte glazing and now look permanently smudged. I'm very disappointed with the purchase, really it's not worth the 70 something euros I paid for it. Given the long shipping time, you can probably find them on AliExpress for cheaper.

I needed some help with my orders, people at the call centre super nice and helpful!

Everything was Good. No problems so far

Super snelle levering, excellent product

Fast response to problem and fair solution.

First time we ordered a mirror from Naduvi. Our experience was OK. The mirror came in 3-4 weeks in a good condition. After that we decided to order a sofa. And then our unpleasant journey started and we are still in this process.

1. The delivery of the sofa could not be done at the first two times. The first time we were told that they didn't know that the sofa is that large and they need more than one person for this delivery.

Okay, we had to take another day off and wait for the sofa, which again didn't come. This time they said the same thing - the sofa is too big so one person couldn't make the delivery.  We contacted support and they told us another version: the sofa wasn't delivered because we were not at home (we took a day off and sat at home all day long and waited for the sofa!).

Third time, the sofa was finally delivered so in total we missed three working days because they don't do deliveries on weekends.

2. And... Then we realized that the color of the sofa isn't the same as we ordered. We ordered a sofa in an ocher color but they sent olive green instead.

3. The sofa is quite expensive for the quality we got. There are some scratches on the sofa, traces of the film in which the sofa was wrapped and which don't disappear with time, holes and broken threads.  The sofa looks like it can't even survive a year of sitting on it and the cost of it is more than 2K!

4. The support doesn't give a damn. They didn't say sorry even once! All they say is that it's not us, it's the vendor. Okey. I don't care. You chose to work with this vendor and I'm a customer who paid you the money and not the vendor and I want my replies and I want to send you the sofa back and get my money back!

After this : NEVER AGAIN.