Nain Trading Reviews 359

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are exactly as described and pictured on the website. Many consumers are delighted with the beauty and accuracy of the rugs, often mentioning that the items exceed their expectations. The delivery service is frequently highlighted as quick, efficient, and reliable, with products arriving on time and well-packaged. People also appreciate the informative website and the excellent customer service, which is described as helpful, professional, and responsive to queries. However, some customers also noted issues with the delivery process, specifically mentioning delays and problems with certain courier services like UPS. A few people experienced slight discrepancies in color compared to online images, and some suggested improvements to packaging to prevent potential damage during transit.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers are consistently delighted with the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of the... See more

Delivery service

Consumers generally report positive experiences with delivery services. Many reviewers praise the prompt,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the company's outstanding... See more

Website

Clients share positive opinions on the website, consistently praising its ease of navigation and... See more

Based on these reviews

Rated 5 out of 5 stars

The website was informative & Nain Trading were responsive to any questions. Delivery was delayed by 5+ days, but that was DHL. Have to say was not overly confident buying a rug online, however very p... See more

Rated 5 out of 5 stars

Nain’s website is so easy to use displaying thousands of beautiful rugs of every colour and every possible size. The prices and the customer service were brilliant and although there is always a wor... See more

Rated 5 out of 5 stars

So pleased with our new rug. The website was so clear about the purchase process and returns if needed, which made ordering something big feel very reassuringly easy. The delivery was quick and strai... See more


Company details

  1. Oriental Rug Store
  2. Carpet Manufacturer
  3. Carpet Store
  4. Carpet Wholesaler
  5. Flooring Store
  6. Interior Designer

About Nain Trading

Written by the company

At Nain Trading, we are proud to be one of the leading companies in the trade of high-quality oriental rugs. Since our founding, we have specialised in bringing hand-knotted rugs from the most significant rug-making regions of the world to Europe. Our range includes a diverse selection of oriental rugs, available in various sizes, colours, and designs.

Our passion for rugs is reflected in the quality and authenticity we guarantee in every single piece. Before a rug is added to our collection, it undergoes strict quality control. In this way, we ensure that our customers receive only the finest and most exclusive rugs. This commitment to quality has made us a trusted partner for private customers, interior designers, and collectors.

In addition to our physical stores, we offer our customers worldwide the opportunity to shop through our user-friendly online store. Our goal is to make the shopping experience as pleasant as possible. To this end, we provide detailed descriptions and high-resolution images, so you can find the rug that perfectly fits your home.

Customer satisfaction is our top priority. We place great importance on personalised advice and are happy to assist you from the selection to the care of your rug. Our experienced team is here to offer advice and ensure that you are completely satisfied with your purchase.

At Nain Trading, we are more than just a retailer – we are experts, advisors, and enthusiasts of oriental rugs. Our extensive experience and commitment to the highest quality have made us a leading company that customers worldwide trust.

Largest Selection on Hand-knotted Rugs

Written by the company

Over 80 000 unique rugs to choose from
With over 80 000 oriental rugs, we offer the largest selection, so you can be sure to find a rug that suits your taste.
31 day money back guarantee
Free shipping & returns

Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Website was easy to navigate.

Website was easy to navigate.
I emailed them privately and was responded to promptly.
The rug arrived quickly, smoothly and efficiently.
I have no problems using this company again.
Thank you.

April 8, 2026
Rated 5 out of 5 stars

Excellent in every respect !

I have recently purchased two Kilim rugs from Nain.
Their service, communications, price and the quality of the rugs are outstanding!
We are absolutely delighted. Superb buying experience!
The rugs look really great in our home

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I bought 5 Persian rugs from Nain.

I bought one Persian rug from Nain at the end of last year which was beautiful and as described online. I was so satisfied I went on to buy 3 smaller ones and another larger rug over the past few weeks and have kept them all. I also knew from experience I could buy with confidence as their return policy is so good. They arrived on time well-packaged in the UK and were undamaged. Delivery was free from Germany where their warehouse is. Nain were also very open to returns within the free return period as is their promise but I kept them all I liked them so much. Excellent Persian rugs of high quality. Everyone who sees then loves them.

March 17, 2026
Rated 5 out of 5 stars

Great range of quality rugs

Great range of rugs available on their website. Easy to find one of the right size/colour/type/price. Having ordered a large carpet Nain's communication was excellent as was the communication of their delivery partners USP. The carpet was just as depicted on their website, particularly the colour was accurate. The quality was as expected.

March 27, 2026
Unprompted review
Rated 4 out of 5 stars

Great rug

Great rug, love it. Excellent response when I had a question. Delivery company was not great though and I ended up going to pick it up. One of those “ you weren’t in” things when I was. But great rug company.

March 13, 2026
Rated 4 out of 5 stars

Two small rugs

I bought rugs without being able to see them, of course, and I love the little Shiraz. The other looks right for the space, but the pile is very short, and less good underfoot. Underlay fits, pleased with my shopping

March 24, 2026
Rated 5 out of 5 stars

Fabulous quality rugs and exceptional customer service

Prompt, polite and professional customer service and effective advice given. Prompt, free delivery and returns enabled me to order 2 rugs and keep the one I liked best. Prompt refund processed for the rug I returned. Overall, brilliant customer service and most importantly, a beautiful, high quality rug. I could not be more delighted with it. Thank you!

March 6, 2026
Rated 5 out of 5 stars

Excellent rugs

Excellent rugs! Arian was great to deal with. Very customer focused approach. Certified rugs. I've bought seven beautiful Persian rugs from Nain Trading till date.

March 6, 2026
Rated 5 out of 5 stars

So pleased with our new rug

So pleased with our new rug. The website was so clear about the purchase process and returns if needed, which made ordering something big feel very reassuringly easy.
The delivery was quick and straightforward. Would definitely recommend.

March 16, 2026
Rated 5 out of 5 stars

I now have 4 carpets

I now have 4 carpets. They are all of excellent quality and fit perfectly into each space.
Thank you Nain Trading.

February 22, 2026

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