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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and variety, noting that their dogs love the food and thrive on it. Many appreciate the efficient delivery service, highlighting that orders arrive promptly and well-packaged, often still frozen. The customer service also receives frequent commendation for being helpful, responsive, and easy to deal with. However, some customers have experienced issues with delivery and packaging, reporting instances of unsealed or broken tubs, thawed food, or deliveries left in unsuitable locations. A few reviewers also expressed dissatisfaction with customer service interactions, describing them as unhelpful or frustrating.

What people talk about most

Product

Reviewers mention positive feedback about product quality and variety. Customers consistently report that... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the superb quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers describe the customer service as... See more

Service

People report positive experiences with service. Many reviewers praise the excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service as always. Keeps me informed when repeat order is due, when dispatched and delivery company also keeps me informed when thay have the package and the one hour delivery slot includi... See more

Rated 5 out of 5 stars

Previous difficulties with deliveries arriving late or not at all seem to have been resolved. I can only assume that Naked Dog have had consultations with the carrier as the past three deliveries hav... See more

Rated 5 out of 5 stars

Easy online ordering, amendment to shipping dates of subscribe & save orders. Prompt delivery, well packaged. We started with Naked Pup for our Golden Retriever puppy and have now progressed to Nak... See more

Rated 5 out of 5 stars

1st experience of ordering online although we have been a customer via a local shop for over 12 months Delivery arrived perfect and ontime. Quality of the food and packaging is superb .Our cavapoo... See more


Company details

  1. Animal Feed Store
  2. Food Manufacturer

Written by the company

High quality frozen raw dog food, neatly packed and delivered directly to your door. Raw dog food as it should be.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

1st experience of ordering online…

1st experience of ordering online although we have been a customer via a local shop for over 12 months
Delivery arrived perfect and ontime.
Quality of the food and packaging is superb .Our cavapoo Bobbi just loves everything about naked and so do we 🩷🐾

March 26, 2026
Rated 5 out of 5 stars

Good food and prompt delivery

Previous difficulties with deliveries arriving late or not at all seem to have been resolved. I can only assume that Naked Dog have had consultations with the carrier as the past three deliveries have arrived promptly with the food still frozen.
My dogs, one is a fussy eater, love this food, the bowls are licked clean

February 22, 2026
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Rated 5 out of 5 stars

We have used Naked Dog for a weekly…

We have used Naked Dog for a weekly order for quite some time now. Reordering is simple, an email is sent before your order is confirmed and to make any changes that you need to or to skip an order you just click the link. We have had a couple of problems with the courier delivering the order and have contacted Naked Dog directly and chatted to Mickey who has sorted out a replacement order and spoken with the courier at a remarkable speed to get the problem resolved. Excellent customer service always helpful over the phone and I would highly recommend them

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Raw Dog Food Cant be Beaten ❤️❤️❤️

Excellent company their raw dog food is out of this world and their customer service and communication are second to no one they are NUMBER 1 in every way and tick every single box!!!Keep up the good work you are all amazing at Naked Dog ❤️❤️❤️❤️❤️❤️❤️❤️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

January 26, 2026
Rated 5 out of 5 stars

Fantastic company

I buy from naked dog regularly, my 4 dogs are very picky eaters and this is the only food they all eat. Great choice of flavors to choose from and a nice selection of raw treats too that my dogs love.

January 25, 2026
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Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Keeps me informed when repeat order is due, when dispatched and delivery company also keeps me informed when thay have the package and the one hour delivery slot including drivers name.
My two dogs love the food, all the different varieties and both look well on it. Would definately recommend this dog food and company for the five star service provided. Myself and my dogs thank you !

December 27, 2025
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Rated 5 out of 5 stars

Would recommend

Food is excellent quality and good value for money. Even better we can do a subscription service which is a bit cheaper and is very reliable. We have been using it for almost a year now and would recommend to anyone with a dog on a raw diet.

December 27, 2025
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service - I had an issue with a missing delivery and my query was dealt with immediately, with the missing item dispatched the same day.
Great dog food too!

December 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy online ordering & general

Easy online ordering, amendment to shipping dates of subscribe & save orders.
Prompt delivery, well packaged.
We started with Naked Pup for our Golden Retriever puppy and have now progressed to Naked Dog. She loves it.
Easy to dish out & weigh.

November 25, 2025

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