Namirial.ro Reviews 

4,110
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 381 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being extremely helpful and professional, noting that personal interactions and support received via email are handled to the highest standards. Consumers also state that purchasing an electronic signature is very quick, and the overall platform is completely reliable for obtaining digital certificates. Some reviewers were not happy with the complicated activation process, mentioning that the website can feel clumsy and not very user-friendly. People also noted that customer service responses can sometimes take entirely too long and that technical assistance is not always effective.

What people talk about most

User experience

Consumers find user experience to be ambiguous, as customer opinions on the platform are heavily divided. On... See more

Service

Users describe positive interactions with service, highlighting prompt, efficient, and reliable support from... See more

Staff

Clients share positive opinions on staff, highlighting responsive, helpful, and professional service.... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying greatly among consumers.... See more

Response time

Customers had ambiguous experiences with response time, reflecting varied interactions. While many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased an electronic signature for 1 year. I didn’t enjoy the identity verification process. It was fast, but the person I talked to seemed so unsatisfied with her job and so eager to close our c... See more

Rated 4 out of 5 stars

My certificate expired because I missed the renewal notifications. Phone support took a while to reach, but once I got through, the team was helpful and got a new certificate set up quickly.

Rated 4 out of 5 stars

I had great phone support. Very helpful staff and also kind. The plugins for signing and the website itself are kind of complicated and feel old and too Italian:)) But it's ok.


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(4,110)

628 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad user experience

Bad user experience. It’s very unclear what the user is supposed to do, and I still can’t use my digital signature.

I downloaded several apps, but I can’t figure out which one I’m actually supposed to use or how to connect the signature with other applications. The Universal Keychain does not work at all.

At this point, the digital signature I received is essentially unusable. On top of that, there is no accessible customer support - it’s impossible to reach anyone for help or guidance.

May 5, 2026
Rated 1 out of 5 stars

Extremely disappointing experience with…

Extremely disappointing experience with Namirial digital signature services. I spent almost 10 hours trying to complete the video identification process, and it was an absolute nightmare — constant issues, endless waiting, and a system that simply doesn’t work properly.

When I finally contacted customer support, their response was basically to ask for a refund because they were “too busy.” That’s honestly unbelievable for a paid service. Instead of helping solve the issue, they just brushed me off.

Maybe they are cheaper than other providers, but you end up paying with wasted time, stress, and a huge amount of frustration. If you need a digital signature service that actually works and values your time, I strongly recommend choosing a different provider.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

The first time

The first time, I waited a very long time for an operator; in the end, I gave up. The second time, you did not validate the authentication I completed with an operator, therefore I have to go through the process again.

May 5, 2026
Rated 1 out of 5 stars

Worst service ever

Worst service ever! No tutorials available, no costumer service. I payed for a year and after 3 months they ask for money again. It is hard to work with such bad service.
I don't recomand!

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

Do not recommend.

The entire process is redundant, and it took way longer that it should. At some point, the application the app did not recognized my own phone number. I had to use another just to go through the whole application. In my attempt to complain to the staff the connection was interrupted. I've spent 2 hours of my day in a process that should be fairly simple.

May 5, 2026
Unprompted review

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