Nandos Reviews 

2,940
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the welcoming restaurant environment, mentioning that the staff are exceptionally polite, friendly, and attentive even during peak hours. Visitors often find the online and in-store ordering process straightforward and describe the served meals as fresh, tasty, and very satisfying for family gatherings. However, some customers also noted frustrating experiences regarding incorrect orders, missing food items, and occasional communication issues with staff members. A few other people also felt that food portions have become noticeably smaller and that overall meal quality has declined significantly compared to previous visits.

What people talk about most

Staff

Consumers find staff to be ambiguous, experiencing a mix of exceptional hospitality and severe... See more

Service

Clients share ambiguous opinions on service, reflecting a high level of disagreement regarding their visits.... See more

Product

Customers consistently note ambiguous experiences with product, as feedback regarding the food is sharply... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting that while placing food requests through the... See more

Quality

Reviewers express mixed feelings regarding food quality, noting both high satisfaction and severe... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered from Poole Oakdale 10 wings,chips, salad and 1/4 chicken and all good EXCEPT that i received breast which i don't like instead of leg. For years have complained a few times about that a... See more

Rated 3 out of 5 stars

Ordering was simple and easy. The food arrived promptly. Now I love a Nando's, but, the portion sizes for their sides are terrible! Over £5 for their mac n cheese and you get enough to feed a small ch... See more

Rated 2 out of 5 stars

First time to Nandos. Won't be rushing back. Hot and very loud music. Ordering was easy. Added the plant based stripes to my order for it to be a vegetarian sausage cut lengthways. Also added some ten... See more

Rated 2 out of 5 stars

I have always used Nando's for the quality of the food and excellent customer service but it seems that both have now disappeared and the reviews seem to confirm that. Placed a delivery order for sli... See more


Company details


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2.8

Average

TrustScore 3 out of 5

3K reviews

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2.8

All reviews

(2,940)

343 reviews in the last 12 months

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Rated 4 out of 5 stars

When is a half an avocado not half an…

When is a half an avocado not half an avocado??????
Ooooh, when its a Nando's portion of an avocado. According to our waitress at Derby, Meteor Centre, Nandos, half of an avocado is a whole avocado cut in half then cut in half again. When I went to school that was a quarter of an avocado. Thank goodness we didn't order a quarter of an avocado each, I don't think we would have spotted it on the plate.

August 6, 2026
Unprompted review
Rated 2 out of 5 stars

Visited Ashford

Visited Ashford, greeted by non smiling staff member ( clearly not enjoying his job ) Had to wait for table was told 5/10 mins, 1/2 hour later had to remind them still waiting. Ordered chicken with chips, chips cold, waiter surly. First and last time Nandos crap and VERY expensive

August 21, 2026
Unprompted review
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Rated 1 out of 5 stars

Ridiculous portion size

Takeaway from Lakeside Broadwalk restaurant. When i opened the Rainbow slaw box, it was a mere sample of a portion. It wasn’t even a quarter filled and i was charged the normal rate. I always have Rainbow Slaw and Hearty grains with my Beanie wrap. So i know the normal acceptable portions and never had an issue before. I could see the base of the box. I took a photo but an unable to attach to this post.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and food

Visited the Swansea Fforestfach restaurant which has recently opened with my assistant dog and was greeted by Will what great customer service we have been back and on the second visit he even reminded our names. Great service great food definitely recommend this restaurant. 

August 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Best visit yet!

Best visit yet!
Called into Nando’s, Widnes for an early tea to be met at the door by a smiling waitress who kindly held the door open- as my wife is a wheelchair user, this was really appreciated
Meal ordered at the till (wi fi is very poor here and the app just does not work!) and delivered to table in record time by the same smiling waitress
One small issue with the corn on the cob resolved in record time and brought to us by guess who, still smiling
As usual, food piping hot, everything cooked to perfection and generous portions too.
Door opened politely again on the way out; Keira you really made our night, thank you so much
Will be back again shortly………

August 25, 2026
Unprompted review
Rated 3 out of 5 stars

Visited nandos Perry Barr one stop in…

Visited nandos Perry Barr one stop in Birmingham.
There was only 1 till open to take orders. The till staff was really slow but she was polite when she took the order. Nandos need to employ more staff during school holidays. It was a long wait for food.

August 20, 2026
Unprompted review
Rated 2 out of 5 stars

I made my take away order at Westfield…

I made my take away order at Westfield Stratford for my mum. She was given half cooked chicken that she couldn't eat. You need to do better. I know it gets busy over the weekends but atleast manage the numbers if you cant deliver quality.
Very disappointed

August 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Rude and bad food

Spent £75 in Leamington Spa Nandos. Girl greeted us by shouting “any allergies?”. No welcome whatsoever. She then just walks off so we follow and she does a lap of the place before putting the menus on a table and walking off without a word. Two meals came out wrong. They lacked sauces and we had to wait ages for them to refill napkins. Just terrible. Avoid.

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

Whoever the so-called manager in…

Whoever the so-called manager in Tooting Branch was on Friday 21st August 2026 needs to be held accountable. He was outrageously rude, completely unprofessional, and openly disrespectful. We asked a simple question about sauce and he snapped back with attitude, embarrassing us in front of our cousins and friends.
Then the food itself was a disaster burnt, completely tasteless, zero sauces, zero seasoning, no tissues, no forks, nothing. Absolute garbage service from start to finish. This is unacceptable.

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Awesome Staff

Me and my Sister always visit the longwell green Nandos mainly because of the Awesome staff that work there especially Leon who is always friendly, helpful and a credit to the company he always takes time to come over and speak to us and this makes our visits much nicer the other week it was so busy but he had it all under control and was very organised and the que went down really quickly so we didn't have to wait long for a table he still had a smile on his face even though it was so busy and was very professional he really makes our visits more enjoyable.The food is good too I must say all the Staff are really nice and helpful and so friendly wish more Nandos had staff like this one look forward to our next visit.

August 11, 2026
Unprompted review
Rated 1 out of 5 stars

The manager is a self entitled ..::

Having been to Nando’s in cheltenham almost 10 times in 3 months while staying away with work, on all previous occasions the service has been ok, and accommodating. I’ve always asked for my order on one plate, saves everyone a hassle, until this occasion.

I asked for the food to be put on one plate… to be told no that won’t happen… so it’s happened on all the previous occasions i’ve asked…. well i’m the manager at that won’t be happening! this guy is a arrogant ….::: and the manager title has certainly gone to his head….clearly some people are to be customer facing and speaking to customers, this guy doesn’t! if he speaks to customer ls like this, it doesn’t bear thinking how he treats staff !

August 17, 2026
Unprompted review

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