Customer service was excellent both when we left our luggage in the morning and when we picked it up in the afternoon. Very secure and locked location inside the hotel and the hotel is located right... See more
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Super convenient especially if you’re taking the train at Gare Du Lyon . The fact that it’s one 24/7 is also super practical as most of other spots are closed early morning .
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I was a bit dubious about using this service as I hadn't used it before. We chose to store our luggage at The Gillieru Harbour Hotel in St. Paul’s Bay, Malta. It was straight forward to book via t... See more
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Sorry, but no. For three bags left for three hours you pay through the teeth, only to carry your own luggage up an impossibly steep stairway (impressive historical Dutch architecture, but that’s no... See more
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Company details
Written by the company
🧳| Luggage storage anywhere you want for €/$5 🌍| Available 24/7 in +1000 cities worldwide Book here! 👇 www.nannybag.com
Contact info
Paris, France
- contact@nannybag.com
- nannybag.com
4.5
Excellent
34K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I had a very disappointing experience…
I had a very disappointing experience with this service. I used it trusting that my luggage would be handled professionally, but my suitcase arrived damaged despite being wrapped in plastic as a precaution.
What was most frustrating was the way my claim was handled. I was asked to wait several days while they supposedly looked for a solution, only to be told afterward that the responsibility was placed back on me, at a point when nothing could be done anymore from the store where I picked up the suitcase. At the same time, they confirmed that no damage was detected when the suitcase was handed over to the courier, which leaves the customer completely unprotected.
As a client, my transaction and contract were with this company, not directly with the courier. Redirecting responsibility and hiding behind third-party policies feels unprofessional and unfair. I was never informed at pick-up that specific documentation would be required in case of damage, nor should I be expected to anticipate such an issue when using a luggage shipping service.
Overall, the lack of accountability and customer support makes it very hard to trust this service. I would not recommend it based on my experience.
February 3, 2026
Unprompted review
Reply from Nannybag Luggage Storage
We’re very sorry to hear about your experience and apologize for the damage to your suitcase and the frustration in handling your claim. We appreciate your feedback and take concerns about accountability and customer support very seriously. Your comments will be reviewed to improve our processes and ensure a more professional and supportive experience for our customers.
Reply from Nannybag Luggage Storage
Hello Guillaume,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌
Unacceptable
Unacceptable! There are no lockers at all. You simply go into the cafe , hand over your luggage, and they put it somewhere out of sight. I paid expecting my belongings to be secure, but they weren’t. Worst of all, they damaged my suitcase because they stacked other bags on top of mine.
This is a bad spot with terrible service. Nowhere did it say that there are no lockers. This was the worst service I’ve experienced. I do not recommend it to anyone.
February 16, 2026
Reply from Nannybag Luggage Storage
We’re very sorry for the issues you experienced and apologize for the damage to your luggage. We appreciate your feedback and take concerns about security and service very seriously. Your comments will be reviewed with our team to improve transparency and ensure proper handling at all locations.
Very reliable
Very reliable, friendly and helpful. Would definitely recommend and use again! Thank you!
February 16, 2026
Staff choose to gaslight and offend…
Staff choose to gaslight and offend rather than treat the problem and deescalate.
February 16, 2026
Reply from Nannybag Luggage Storage
We’re very sorry to hear about your experience and apologize for the behavior you encountered. We appreciate your feedback and take concerns like this seriously. Your comments will be reviewed with our team to ensure proper training and improved customer interactions.
Not clear where the location is ,no one…
Not clear where the location is ,no one to contact and not cancellation if you can’t find. Don’t recommend it you don’t want to send your time searching
February 16, 2026
Reply from Nannybag Luggage Storage
Sam, we’re sorry for the difficulty you experienced locating the storage and for the lack of support. We appreciate your feedback and apologize for the frustration this caused. Your comments will help us improve our directions and customer assistance to prevent this in the future.
Reply from Nannybag Luggage Storage
Hello T,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌
Reply from Nannybag Luggage Storage
Hello Michela,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌
close to terminal 1
This nannybag hotel drop location is quite close to the terminal 1 of nice airport, 5 to 10 mins walk over a bridge over the main road and to the right. It worked well for me!
February 14, 2026
Reply from Nannybag Luggage Storage
Hello G.G.,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌
Stayed at Alea
Super convenient if staying at Alea on NE 4th Street. They took excellent care of my items. Place was super cute and smelled amazing. It was a bit difficult to get an employee’s attention at first but otherwise no complaints. Would use again in Miami.
February 14, 2026
Reply from Nannybag Luggage Storage
Hello LAD,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌
Everything went smoothly and the…
Everything went smoothly and the communication was easy.😊
February 14, 2026
Reply from Nannybag Luggage Storage
Hello Senja,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌
Reply from Nannybag Luggage Storage
Hello KarolaKarola,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌
Super easy
Super easy. Staff super friendly. Price is very reasonable. Will definitely use this service again!! Thank you!!
February 12, 2026
Reply from Nannybag Luggage Storage
Hello Judith,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌
Generally easy to use and a great way…
Generally easy to use and a great way to find (and pay) for luggage storage.
August 16, 2025
Reply from Nannybag Luggage Storage
Hello Jonathan,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌
Reply from Nannybag Luggage Storage
Hello DewiDewi,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌
This is worst delivery experienc…..
This is worst delivery experience i ever had experience i have placed my order Jan 10th till now i havent received it yet where the promised to deliver the product in 5days there is no propr customer response
February 6, 2026
Unprompted review
Reply from Nannybag Luggage Storage
Vishnu, we’re very sorry for the delay and frustration caused by your delivery experience. We appreciate your feedback and sincerely apologize for the lack of timely communication and support. Please contact us directly so we can review your order and work to resolve this issue as quickly as possible.
Great way to store unneeded bags
Easy website and they had me go to a hotel, near Paddington Station, to leave my luggage. The hotel personnel were very personable and helpful.
May 25, 2025
Reply from Nannybag Luggage Storage
Hello Phil,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌
Reply from Nannybag Luggage Storage
Hello lw,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌
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