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Nano Fibre UK Reviews 

1,946
•
TrustScore 5 out of 5

5.0

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Evaluating 528 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the skilled engineers for being extremely polite, professional, and helpful during home installations, ensuring all questions and queries are fully answered. Consumers also appreciate the prompt communication, flexible scheduling options, and the immaculate condition in which work areas are left afterwards. People continually note that the entire setup process is remarkably quick, straightforward, and thoroughly explained from the initial booking to final completion. Many buyers emphasize that switching their broadband providers was entirely stress-free, thanking the dedicated team for delivering reliable services with great care and outstanding efficiency.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that engineers are consistently polite,... See more

Service

Clients share positive opinions on service, consistently highlighting fast, efficient, and hassle-free... See more

User experience

Users describe positive interactions with user_experience, highlighting smooth and efficient installation... See more

Customer service

People report positive experiences with customer service, highlighting professional, friendly, and efficient... See more

Response time

Consumers find response time to be positive, consistently reporting polite, helpful, and very fast service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had Nano Fibre do a Youfibre install for us. Great experience, tidy job inside and out, friendly and accommodating engineer, we requested no boxes on the outside so we could externally insula... See more

Rated 5 out of 5 stars

The engineer Kyle Johnson came on time. He was very polite and professional. Listen to my concerns about rooting the fibre cable to my property. He insure the installation was neat and conceal from t... See more

Rated 5 out of 5 stars

The two lads who came were really polite and respectful and it was late but they made sure everything was set up before leaving. Stevie G was very friendly and helpful answering all our queries and th... See more

Rated 5 out of 5 stars

Tom R was amazing. He installed our fibre yesterday, knew what he was doing and got everything set up and running in not time. When through a fault of ours the cable got damaged, he took his time to... See more

Company details

  1. Telecommunications Contractor

Written by the company

At Nano Fibre UK, we are passionate about connecting lives and empowering communities through exceptional fibre installations. Our journey began with a vision to bridge the digital divide and revolutionize the way individuals and families experience the internet at home. With a focus on home installations, we take immense pride in bringing high-speed, reliable internet access to homes across the country. Each installation represents more than just a connection; it's about creating a seamless digital experience for our customers, enabling online learning, immersive entertainment, and staying connected with loved ones near and far. Our dedicated team is the heart of our success, combining technical expertise, professionalism, and a customer-centric approach to ensure every installation is flawless. We welcome change and continuously adapt to stay at the forefront of the fibre installation industry, delivering cutting-edge solutions that transform lives. Through innovation, adaptability, and a commitment to excellence, we've successfully completed thousands of home installations. We are grateful for the trust our customers have placed in us, and we're determined to continue expanding our reach and empowering more homes in the digital age. Join us on our mission to connect and empower. Together, let's build a world where possibilities know no bounds and where connectivity enriches lives every step of the way.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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5.0

All reviews

(1,946)

527 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with You fibre

Great experience with You fibre, spoke to team before placing order and very helpful.
Engineer - Kyle Johnson arrived within time slot and completed work before 1pm. Very freindly and explained everything he would do before hand. Very pleased.

February 23, 2026
Unprompted review
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Rated 1 out of 5 stars

useless and rude customer service

our installer was
sean who sat most of the time capping did not check everything was working and then when you complain to them they have the most rudest unprofessional customer service agent ever

February 19, 2026
Unprompted review
Nano Fibre UK logo

Reply from Nano Fibre UK

Hi Susan, please accept our sincerest apologies for the poor experience you have had. Please may you respond to our request for more information so that we can further investigate internally.

Kind regards,
Nano Fibre Communications Team

Rated 5 out of 5 stars

Great service

I had a very smooth instal by Kyle Johnson, very professional and nothing was too much trouble, would definitely recommend this service to others

February 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing service

Amazing service, Kyle explained the process and made it as smooth as possible even in a tricky situation.

February 12, 2026
Unprompted review

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