Napoleon Sports & Casino Reviews 645

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Never Napoleon again. You deposit money, but suddenly you can’t withdraw it anymore. And that’s not even the worst part—when you play roulette, after a while it feels like you’re only playing to lose.... See more

Rated 1 out of 5 stars

I’m leaving this review as a warning. After dealing with Napoleon Games, I got doxxed and shortly after noticed suspicious transactions / money stolen from my bank account. Be very careful with your p... See more

Rated 1 out of 5 stars

Most definitely a scam, u they will give u profits in the beginning, give u bonuses etc but eventually will take everything u will put in .. just like any other f napoleon, belgian loser casino with b... See more

Rated 5 out of 5 stars

I don't understand the negative reviews here... In my experience Napoleon is quite generous, both in Casino and Sports. Their new app works really well, and as a long time sports better i LOVE the... See more

Company replied

Company details

  1. Online Sports Betting Vendor

Written by the company


Contact info

1.9

Poor

TrustScore 2 out of 5

645 reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Warning !

I’m leaving this review as a warning. After dealing with Napoleon Games, I got doxxed and shortly after noticed suspicious transactions / money stolen from my bank account. Be very careful with your personal information.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Never Napoleon again

Never Napoleon again. You deposit money, but suddenly you can’t withdraw it anymore. And that’s not even the worst part—when you play roulette, after a while it feels like you’re only playing to lose. Bets that would normally win are suddenly rejected, while wagers placed on losing numbers are still counted on your table. A complete scam from start to finish.

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

Most definitely a scam

Most definitely a scam, u they will give u profits in the beginning, give u bonuses etc but eventually will take everything u will put in .. just like any other f napoleon, belgian loser casino with broke ass employees 🤣🤣🤣🤣🤣 just like bc 💀

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Ne jouez pas

Franchement, Napoleon Games n’est plus ce que c’était. Avant, c’était un bon jeu qui payait correctement et on pouvait vraiment s’amuser. Aujourd’hui, c’est tout le contraire : on perd tout ce qu’on met sans jamais rien récupérer. L’expérience est devenue très décevante et frustrante. Je ne recommande plus du tout ce jeu. Surtout, n’y jouez pas si vous ne voulez pas perdre votre argent.

Honestly, Napoleon Games is not what it used to be. It used to be a good game that actually paid out and was enjoyable to play. Now, it feels like you lose everything you put in without getting anything back. The experience has become very disappointing and frustrating. I no longer recommend this game at all. Don’t play it if you don’t want to lose your money.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

A very bad experience with Napoleon…

A very bad experience with Napoleon Games. My €400 deposit hasn't been credited to my account, and eight days later, it's still not resolved. They don't reply to emails for days, and I have to wait hours for someone to respond by chat. On the phone, they keep me waiting 20 minutes, only to then tell me no one is available to speak with. To this day, this remains unresolved.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Scammer

⚠️ Serious issue with NapoleonGames.ro — be careful!

I won 9,000 RON on September 29th, 2025.
After completing all KYC verification steps and submitting every requested document (BT and BCR bank cards, account statements, and ID photos), the casino refuses to process my withdrawal.

I was repeatedly asked for unnecessary documents, the live chat is blocked (showing “516 people waiting, 13–18 hours estimated”), and emails are being ignored.

I have officially filed a complaint with the Romanian gambling authority (ONJN) under case number A79921, and I’m waiting for their investigation results.

It’s unacceptable that a licensed operator under ONJN still holds players’ winnings hostage after full verification.

I will update this review once the ONJN case is resolved.

— Neagu Dragoș-Sebastian

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

This casino is fake

This casino is fake, I deposited money, I tried to withdraw it even after 72 hours I didn't receive it, no matter how much money you deposit you will lose. Somehow it also has a Ro domain. Its license should be withdrawn

September 19, 2025
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Hi, thank you for your feedback. We will certainly pass it on to the relevant departments. Our players are at the core of Napoleon, and we are constantly working on improving our platform. Best regards, the Napoleon team

Rated 5 out of 5 stars

Pretty great bookie

Pretty great bookie. On some betting markets the limits are quite low (not sure if that's only for me or for everyone) but in general they feel like the most customer focused bookie there is.

September 26, 2025
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

We're delighted to hear that you appreciate our platform so much, thank you for your support! 🙌 Enjoy and good luck. Kind regards, the Napoleon team

Rated 1 out of 5 stars

Massive scam you win once and then you…

Massive scam you win once and then you never win again.

September 13, 2025
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Dear, we would like to point out that the winnings in our games are determined entirely at random. We hope that you have more luck next time. 😉 Kind regards, the Napoleon Team

Rated 1 out of 5 stars

They steal from people

I lost around 400€ in like 20 min playing on the bet of 3.i win the bonus only one time,and get 5 euro in bonus game.this is when they are stealing.so,its the worst casino experience.stay away from them

July 19, 2025
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Dear, We would like to point out that our games are powered by random number generators. This means that, as the operator, we have no influence over the outcomes of the games.
We hope you have better luck next time. 😉
Kind regards,
The Napoleon Team

Rated 1 out of 5 stars

not one week without problems

everytime there are problems , in casino and on sports
they just smile in your face !!!
games that crash and u dont know how much u would have won .
Deposit problems .

May 24, 2025
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Hello,

We’re sorry to hear that you’ve had a disappointing experience, both in the casino and with sports betting.

Please rest assured that at Napoleon Sports & Casino, we take every report of technical issues very seriously. All of our games and betting products are operated in accordance with strict regulations and use certified random number generators (RNG) to ensure fair and transparent outcomes.

If a game crashes or you’re unsure about a potential win, we strongly encourage you to contact our customer support team so we can review your session and provide detailed information. The same applies to any deposit-related concerns — our team is here to assist and resolve issues as quickly as possible.

Thank you for your feedback,
The Napoleon Team

Rated 1 out of 5 stars

Stay away from Napoleon – the most pathetic excuse for a betting site.

If you're thinking of betting on Napoleon, do yourself a favor and don't. This platform is a complete joke. The moment you start winning or showing any sign of being a smart bettor, your account is instantly limited. Betting amounts reduced to a few miserable euros, odds disappear, bets get refused – it becomes completely useless.

They love you when you're losing. But win a bit, and suddenly you're treated like a threat.
No warnings. No explanation. No transparency. Just pure manipulation and cowardice.

This site doesn’t reward skill — it punishes it.
It’s not a betting site. It’s a trap designed to milk losers and block anyone who actually knows what they’re doing.

And don’t even bother contacting customer service – they’ll ignore you or feed you the same copy-pasted nonsense.

Honestly, it's disgusting that a licensed operator in Belgium can get away with this kind of scammy behavior. It kills the spirit of fair play, ruins the experience, and shows total disrespect for loyal customers.

🔴 If you value your money, your time, or basic fairness, STAY AWAY from Napoleon.
Betting here is like throwing your brain — and your wallet — straight into the trash.

April 8, 2025
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Hello,

Thank you for taking the time to share your experience. We’re sorry to hear that you feel this way, and we fully understand how disappointing it can be when expectations aren’t met.

Please know that Napoleon Sports & Casino operates under the strict supervision of the Belgian Gaming Commission, and we follow all applicable regulations to ensure a fair, transparent, and responsible gaming environment. In certain cases, betting limits may be applied in line with our risk management policies — these decisions are never personal and are consistent with industry standards.

If you believe there has been a misunderstanding or would like more insight into your specific situation, our customer service team remains available to provide further clarification and support.

Thank you again for your feedback. It’s important to us, and we’ll continue working to improve our platform.

Kind regards,
The Napoleon Team

Rated 1 out of 5 stars

The customer service is very bad a joke…

The customer service is very bad a joke tbh. i had a glitch that i couldn't hit or stand, but they didn't believe me. they said i hit but even do i didn't had a option to hit or stand. This company is a scam, probably many people have had this. They won't offer a compansation or refund. Probably many people have had similar experiences to mine!

February 5, 2025
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Hello,

We're sorry to hear about your experience and understand how frustrating this must be. Our goal is to provide a fair and smooth gaming experience for all our players.

If you encountered a glitch that affected your gameplay, we would like to investigate this further. Please contact our customer support via live chat or phone with the details of your issue, and we will review your case thoroughly.

We appreciate your feedback and hope to resolve this for you.

Best regards,
The Napoleon Team

Rated 1 out of 5 stars

Napoleon scam

Would rather throw my money to the trash than play these utterly rigged blackjack hands def sus and a scam don’t trust napoleon at all its a scam

January 24, 2025
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Hello,

We’re sorry to hear that you feel this way about your experience with us. We’d like to assure you that all our games, including blackjack, operate with certified Random Number Generators (RNGs) that guarantee fairness and randomness. Additionally, Napoleon Sports & Casino is fully licensed by the Belgian Gaming Commission, and we adhere strictly to all regulations to ensure transparency and trustworthiness.

If you have specific concerns or questions about a game or transaction, we encourage you to reach out to our customer support team. We’d be happy to look into the matter further and address any issues.

Best regards,
The Napoleon Team

Rated 1 out of 5 stars

it's a big napoleon shit

it's a big napoleon shit, don't waste your money, don't even try this site.

January 10, 2025
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Hello,

We’re sorry to hear that you’ve had such a negative experience. At Napoleon Sports & Casino, we are committed to providing a fair and secure gaming environment for all our players. Our platform is fully licensed and regulated by the Belgian Gaming Commission, ensuring transparency and fairness in all our games.

If you have specific concerns or issues, please don’t hesitate to contact our customer support team. We’re here to listen and help improve your experience.

Kind regards,
The Napoleon Team

Rated 1 out of 5 stars

Account with money on it is blocked

Suddenly, my account with money on it was blocked. Support said that I needed to send documents to verify my identity. After I did so, they confirmed that all documents were in order, but that I would have to wait for the security department to unlock the account. It has now been over a week since then!!! Support has stopped responding! Complete disregard! I will be contacting the police and the gambling regulatory authority! This company is behaving like actual scammers. Once again, they have blocked access to an account with money on it and have stopped communicating!

October 18, 2024
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Dear,

We’re sorry to hear about your experience and understand how frustrating it must be to have your account blocked, especially after having submitted the requested documents.

Please know that identity verification is a legal requirement and part of our commitment to ensuring a secure and responsible gaming environment. However, such delays and lack of communication are certainly not the level of service we strive to provide, and we apologize sincerely for the inconvenience.

If your documents have been confirmed and your account is still locked, we strongly encourage you to reach out to our support team again so your case can be escalated and reviewed by the appropriate department.

Thank you for your patience — we truly hope to resolve this situation for you as soon as possible.

Kind regards,
The Napoleon Team

Rated 1 out of 5 stars

Terrible

Someone used my email address to register an account on this website. I contacted their support and they won't remove my email address from their system until I send them copies of ID and other documents they requested, which is ridiculous and abusive.

October 23, 2024
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Hello,

We’re sorry to hear about your experience. For security and regulatory reasons, we require verification before making changes to an account, even if it involves removing an email address. This ensures that we comply with data protection laws and prevent unauthorized access or misuse.

If you believe this account was created without your consent, we recommend providing the requested information so we can verify your claim and resolve the issue. Please rest assured that any documents you share will be handled securely and in accordance with strict privacy standards.

We understand your frustration and appreciate your cooperation in helping us resolve this matter promptly.

Kind regards,
The Napoleon Team

Rated 1 out of 5 stars

There are already 3 weeks since I try…

There are already 3 weeks since I try to make a withdrawal and nobody is giving me any answer or explanations why all the withdrawal there are declined,I make a withdraw, after 5 minutes I have the money back in the account, I try speak with them on live chat,I send several e-mails, I spend more then 20 euros to call them every day to ask for an explanation, they always say it s a techical problem and they gonna send my request to the specific departament which is responsable for that,every day the same story and nothing is solved, now I can not open anymore a new chat to speak with them, they block me, I play on bets more then 10 years, but I never meet so incompetent people in my life, it s unbelieveble, one day I call them and the guy tell me that if I want to deposit 20 euro, I need to play with them and then I can withdraw🤣🤣🤣, I tell him that he don t know what is speaking and then he say, there are accounts and accounts, I m so dissapointed with them, now I stay with my money in the account and I can t do nothing, reclamation to Police!

October 18, 2024
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Dear,

We’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must be.

Withdrawals are an essential part of a fair and transparent gaming experience, and we regret that you've encountered such ongoing issues. While technical problems or verification steps can occasionally cause delays, it’s clear that your case deserves more clarity and proper follow-up.

The fact that you've reached out multiple times without resolution — and now feel unable to contact our support team — is absolutely not the level of service we aim to deliver. We sincerely apologize for the inconvenience caused.

We strongly encourage you to reach out to our support team again so your case can be reviewed and escalated appropriately. We remain committed to resolving the situation and restoring your trust.

Kind regards,
The Napoleon Team

Rated 1 out of 5 stars

Napoleon games is a complete scam

Napoleon games is a complete scam, you can never win, and they will never send you your money, they have programmed AI algorithms which do selection on IP address, user profile, and phone type. Basically if you are not of Belgian origin of a certain age group they will never allow you to win. Gathered information through 4 control experiments over 1 week with 10 people conducting this test and the results don't lie. Plus it indicates they are racist and discriminatory.

October 13, 2024
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Hello,

We understand your frustration, but we want to emphasize that all our games are governed by fully random outcomes. Our platform operates under a license from the Belgian Gaming Commission, and we adhere strictly to all legal regulations to ensure a safe, fair, and inclusive gaming environment for all players.

We take accusations of discrimination very seriously. At Napoleon, we value diversity and strive to treat all our players equally, regardless of their background or other personal characteristics.

If you have any further concerns or questions, feel free to reach out to our customer service team, who are always happy to assist.

Kind regards,
The Napoleon Team

Rated 2 out of 5 stars

The boost weel seems biased

The boost weel seems biased. Never win anything unless I lose allot.

July 18, 2024
Unprompted review
Napoleon Sports & Casino logo

Reply from Napoleon Sports & Casino

Hi, thank you for your review. We are sorry to hear that you don't win very often on the Daily Spin's free wheel. Please be aware that the prizes are entirely random. We hope you have better luck next time. Best regards, the Napoleon team

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