Pwr Ball. The last two jackpots won stateside. UK buyers appearing to be financing/subsidising the US game at £4 a ticket! Will a UK ticket ever win? Doubtful. A great marketing ploy for 'Allwyn' (... See more
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Today, I normally buy my tickets for the lottery games I play. App - Down, Website-Down, even tried in Tesco - told all machine Down. Noway to buy tickets. Bet they won’t have any responsibility... See more
Company replied
In deep search I found who stands behind national lottery. UK...check republic... Russia. But why England let them to run that doggy business??? Tell me, who won more then 13 pounds on scarch cards... See more
The people who run this scam should be advisors to the Chancellor, think about it, these people ask us to pay £2 for a go on their lottery, then send us a message saying ' Congratulations- You're a Wi... See more
Company replied
Company details
Information provided by various external sources
Official UK National Lottery website. Buy tickets and get results for EuroMillions and Lotto. Play online Instant Win games.
Contact info
United Kingdom
- www.national-lottery.co.uk
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
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Pwr Ball
Pwr Ball. The last two jackpots won stateside. UK buyers appearing to be financing/subsidising the US game at £4 a ticket!
Will a UK ticket ever win? Doubtful. A great marketing ploy for 'Allwyn' (great name) except you certainly don't.
Last nights total prize fund didn't…
Last nights total prize fund didn't even get to 2 million,.where is all the money going?????.
Needs investigating.
In deep search I found who stands…
In deep search I found who stands behind national lottery. UK...check republic... Russia.
But why England let them to run that doggy business???
Tell me, who won more then 13 pounds on scarch cards online?? Nobody.
How many people won in normal lottery -5£,20£. Definitely almost nobody. I didn't win more then 11 months anything, scratch cards total scam ( online). Years ago, win and 100 and 200£, no nothing or 5-6 pounds,but very really.its fixed, completely fixed
Anyone explain how for years they…
Anyone explain how for years they advertise a super draw of 108 million on a friday when tuesdays results aren’t even in? used to do the tball four times a week,lucky if i even put one on,im completely done with this.

Reply from The National Lottery
New System is a Disaster
I have run a Syndicate for over 15 years; there are 20 of us. I used to email the members every time we won £30 or more. Now I dont waste my time or my members time emailing to say we have won £1. I am seriously considering saying I am not prepared to do it anymore together with the reasons why. We dont stand a chance of ever winning £30 let alone the Jackpot.
The new system is a complete disaster and a con.

Reply from The National Lottery
Iv been reading all the reviews very…
Iv been reading all the reviews very interesting and informative. And practically say the same thing didn’t notice many replies from the lottery team Allwyn what’s going on. So many angry people. 🧐
What are they playing at?
Today, I normally buy my tickets for the lottery games I play. App - Down, Website-Down, even tried in Tesco - told all machine Down.
Noway to buy tickets. Bet they won’t have any responsibility if I win on Powerball, Euromillions or Euromillions Hotpicks of I ‘win’ during this maintenance. Still take money though.
Complete and utter waste of space. Will be closing my account after withdrawing the £500 balance.

Reply from The National Lottery
The people who run this scam should be…
The people who run this scam should be advisors to the Chancellor, think about it, these people ask us to pay £2 for a go on their lottery, then send us a message saying ' Congratulations- You're a Winner ' then give us £1 . Who said you can't fool all the people all of the time!! Just seen their reply, I'm now convinced they are the government.

Reply from The National Lottery
New company that has taken over lotto taking us for mugs
End of the month and 110 pound played on lotto/set for life/thunderball across October and only 6 pound back ... I can honestly say since this new company took over its not been worth it at all regardless of their marketing of we creating more millionnaires etc...I am giving up now tbh because even with my work syndicate we don't win nothing anyways.. Government either in on this new company scheme or they need to investigate this new company I do hope people stop playing or reduce the amount they play as I will be doing this now by half so it can hit their pockets.. National lottery is not for the nation anymore.. It's for the shareholders and their profits.. Just check yesterday no jackpot winner but 3 millionaires which we was seeing anyway on the old format.. That me done with playing regularly until I see this company out..
Total rip off.used to be ok to win £30…
Total rip off.used to be ok to win £30 for 3 numbers.now its a tenner.never met anyone who's won big in 25 years.apart from the fact they give millions to refugee charitys.
You pay to someone just one from millions people
Don’t expect from national lottery a win . Long years they just grabbed your money and you expect a free lucky dip ticket if y was a winner haha. Nothing else. So basically nothing is changing. You may expect just a fun on instant win playing online. If you play lowest money ones . There be a pound or 6 pound instant wins. But in playing time you will loose them fast as well. Just remember you will never win a gambling games , you pay to someone to one of millions from millions people
Cynical
I am very very disappointed in the recent changes. I find them very cynical. Lottery used to be a chance to get some financial ease. Okay, the chances of a million or millions were small but getting the prize for 4 or 5 right was already a little joy. £50 for 4 numbers right? Bit of joke. I hate this superrich craze. Nobody needs 400millions or more! 400 people could have a decent change of life with this money. I have played for years but consider quitting now. I am pretty sure those changes generate more earning for the company? And then we are subjected with this advertising campaign as if this is a great chance for the players. I find it cynical!
I received a reply saying that apparently now players have a higher chance of winning "a prize". I wonder if they mean these £1 prizes I have now received a few times. One ticket costs £2. I wouldn't call £1 a great win. So I am sorry- I still think the changes are cynical. Nico from National Lottery
gave me yet another sales pitch where I raised a serious objection regarding fairness!

Reply from The National Lottery
Unbelievably poor business and I am…
Unbelievably poor business and I am astounded they are allowed to run a national lottery .
The latest shock I got was they locked my account and prevented me accessing my money and entries !!!!because i use a vpn.
Proffessional companies like omaze and all other suppliers are unaffected .....how are they allowed to carry on??
In fairness i got a reply but i am only in the uk ....and all other sites recognise this .

Reply from The National Lottery
A sad experience…
The instant wins games are now a joke….played a £10 a go game twice…of course i didnt win! I accept the gamble….but when the top prize is £2m all of the other prizes start from £2k downwards! so even if you do win…its your money back or a small ‘win’
They have reduced the tier prizes on everything - the lotto and EuroMillions are a pale shadow of a once decent game as well.
When will Allwyn read the feedback and go back to giving what player's want!
The National Lottery is a national joke…and the regulators are allowing this dumbing down of returns to players who just want to win a decent amount for 3 numbers on the Lotto…its not difficult to do this…but they wont!
So 3 numbers on the euro millions nets…
So 3 numbers on the euro millions nets you the life changing sum of £5.90 what a total joke of a lottery you can win more in a church raffle. UK lottery you are a joke.

Reply from The National Lottery
These idiots suspended my online…
These idiots suspended my online account for no reason. Tried many times to contact their customer service but after waiting for over half an hour at a time I gave up. They don't answer your call so you cannot resolve the issue.
I am now contacting the gambling commission to make a formal complaint as I guess that they will answer my call
I’ve just deleted my account
I’ve just deleted my account. I doubt Allwyn cares as there are many more suckers out there.
Back in the Camelot days it was possible to occasionally win a small amount on the instant games, just enough to keep you paying. Allwyn aren’t even that bright. I was putting £20 a week on instant games but dropped it to £10 when I stopped even winning my stake back. Now, after weeks of nothing, I’ve deleted my account. There is no way the odds are true. It’s a scam.

Reply from The National Lottery
Underpaying winners.
I won £54 on lotto yesterday (Saturday the 24th of October 2026)but was only paid £26,this is the second time I've been unpaid and been cheated out of my winnings. The first time it happened was on the 26th of August 2026, I won £24, but was only paid £7, £45 is now outstanding, until this is resolved and paid I won't be buying anymore tickets. I've contacted the national lottery complaints line and was ignored , the first time they could call it a system glitch, the second time it's a pattern, everything is screenshotted and documented, if nothing is done I will be submitting my evidence to the gambling commission, for breaching your license. Once the gambling commissions sees this is a repeating pattern they will take this complaint very seriously. Soon after I made this trust pilot review my unaccounted winning tickets started disappearing from the lottery app. If the national lottery is trying to cover up evidence, I've already screenshotted the evidence before I posted this review. You can delete records stored on the lottery app, but you can't delete screen shots that are saved on my phone.
My app shows I won atleast £52/£54 for yesterday's draw (Saturday the 24th of October 2026) explain why my winnings have been slashed in half to £26, because this is unacceptable.
After the lottery got caught underpaying, they deleted half of my ticket entries of winning tickets, to cover up their fraud, but what you can't cover up is e-mail confirmations of tickets purchased, payment records, screenshots of everything I won, every ticket that was purchased legally, if this isn't resolved in ten working days I will be escalating to CEDR and the gambling commission.
I have a strong case with undeniable evidence, and they will rule in my favor once they see photographic proof of what I won versus what I was actually paid.
I have saved all the ticket ids, purchased dates and amounts.
Before you started deleting ticket entries from my account.

Reply from The National Lottery
AMAZING HOW LOG IN WORKS TO DEPOSIT…
AMAZING HOW LOG IN WORKS TO DEPOSIT MONEY ?
BUT IF YOU DECIDE TO ASK FOR REFUND IT DOES NOT WORK OR ACCEPT PASSWORD THEN, THUS LOCKING YOU OUT FOR 24 HRS

Reply from The National Lottery
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