UK National Lottery Reviews 

Ye gads, could a customer service department get any worse? The young Doris with whom I spoke decided that my question meant I was being uncooperative. (It's clearly a school for delinquents thing.) So much so that she disconnected the call. Hard to believe that these people get paid to deal with paying customers.

Not an upgrade it's a downgrade ticket dates not in order. notification of ticket finished but doesn't tell you which ticket has finished twice now I've overlapped tickets.

the new website is completely disaster!I hate it! The old one was very good,what have you done:(:(:(
I am very dissapointed

Keeps locking me out saying out of country happens again again

Awful, ticket dates not in logical order , not grouped together as previous website, whoever designed or approved this should be sacked!
Would give 0 if I could, with all these negative comments hopefully they’ll do something about it.. I.e. use thr previous format

It would appear that the National Lottery have a new payment system called WORLD PAY. I wasn't able to play the lottery yesterday because that system took so long to take money from my account that I missed the deadline. Iin the end WORLD PAY after sending so many messages about not being able to process my payment...Ended up taking money from my account three times because the system was lagging behind. Very unhappy about that!!

If I ever played the lottery again, I need to allow at least an hour to deposit money into my account before the game entry timeends!!😡😡

Where do I start, the app is an absolute disgrace. Cannot update my card details as they keep getting rejected for some reason. Emailed and got contacted to tell me use the chat service or call. I used the chat service which is a bot so no success so decided to call. They went through all options to try and still not able to update. As for the lottery itself, two must be won jackpots in one week, guess what, no winners. It’s an absolute rip off. Playing the lottery is about having dreams of winning big. You won’t be able to achieve that with this company running it. Bunch of amateurs lining their pockets. It should have stayed in the uk with the the best interest of the uk ppl. Give it to Richard Branson and maybe us normal folk might just be in with a chance of making our dreams come true. The 1 star is very generous btw as it’s the only rating that’s allowed as low. It would be in the minus if allowed. Wake up allewyn, the uk folk have had enough, it’s time to go back to how the original lottery was set up when big wins meant big prizes and dreams came true.

They only get one star as I can't put a minus in! Diabolical customer service, diabolical company. Give it to Branson or even, never thought I'd say this, back to Camelot!

One star is one too many. The functionality of the app is a disgrace. I spent 14 minutes trying to buy a ticket without success. This never happened with the previous operator of the National Lottery.

Extremely poor payout, save your money and go to a casino if you really want to gamble as the lottery instant win games are definitely the opposite!!!

New website is a major downgrade and clearly created by incompetents. It simply does not work properly now and features like chronological sorting by date no longer work for example. What does that say about the rest of the company management that they could be so asleep at the wheel to allow it? Bring back Camelot to run it PLEASE!

Awful website go back to the old one you can’t even keep a record of what you bought when it says view your ticket you can’t as it says pending!!

The new app is a joke I played the Set for Life on the 23rd March and I won a few wins on the tickets I played.
Logged into my account and the balance states 00. I called the lottery number and was told on their system my ticket was purchased on the 24th March for the following game on the 30th. I explained to them that’s not what it states on my account. But their not budging according to their system I didn’t play on the 23rd March.
I told them the app just isn’t working it’s not fit for purpose.
I’m going to purchase my tickets in store from now on because I don’t trust this app

Absolutely awful since Allwyn took over. More often than not it doesn't work and advised to use website which also doesn't work

I put some money into TNL app account but I am always locked out and cannot find how to unlock it. So I am frustrated as I cannot spend my hard earned money on buying tickets this month because this app isn't working for over a few weeks now

What is it with you idiots How can you say update the app to fix Bug issues Which you’ve created now I can’t log on To Get my lottery.i take it you must have ex government workers working for you

Just sack the designers who came up with this platform. Easier to navigate IKEA on a Bank Holiday. Can't wait to win the jackpot so I don't have to use this site ever again.

I had my online lottery account for over 20 years and I have been buy my lottery for the month for many years now and all of a sudden since this new company takes over. Thy block me from depositing the money I need to cover all my games for the month. I called them and they told me they sent me a email which I didn’t receive and saying that the computer automatically charged my deposit limits. They said someone was going to call me back, but no calls so far. Tonight I went to buy my Thunder ball and I can’t deposit no money and I can’t use the £12 I have in the account. Alywn is a very bad company and very poor customer service. Comeback Camelot all is forgiven.

The new National Lottery app is a load of 💩 it’s down yet again 24/03/2026, why replace the old one it was brilliant 🤷🏻‍♂️ if it ain’t broke don’t fix it 🤦🏻‍♂️ Idgiots ……..😡

Saves me money as some days I can't buy tickets, "error please try later" continues for over 6 hours. Then the web site will not allow you to use your Favourite numbers.
Trying to check previous tickets is a pain, it's not in date order and you have to filter Pending, which doesn't always work. Lots of other issues too but new company chooses to ignore feedback.