UK National Lottery Reviews 

The new lottery game is a joke,yes two chances to win but your not winning what you were before,I won £10 for three numbers tonight,the old draw was £30,they are putting a spin on having two draws for the price of one,I have won £1 yes £1 three times,honestly they need to look at themselves and who decided on this format,well sack them.

This new 'two chances lotto' is a worthless PR stunt. You're lucky if you win £1:00!! If you are going to do something worthwhile then bring back the opportunity to win £20,000 supplementary prizes that used to be offered in the earlier days

The most dysfunctional app I’ve interacted with. Customer service a total waste of time. Trying to navigate through the various options a farce .I literally cannot give my money away.

I would of given this new lottery a minus - star if I could becouse its absolutely rubbish. Allwyn who thought this was a good idea need their heads banged together to try and make them see sense. Its RUBBISH we don't want 2 bloody lines and less money. 3 numbers for a tenner is crap people spend a tenner on the lottery in a week so they're only getting their money back atleast before if you got 3 numbers you had alittle extra to smile about with 30 quid. And to take the lucky dip away and pay a pound is diabolical what the **** you going to do with a pound you morons. Hardly worth the effort cashing it in. And the rest, if you don't win a million, is just s**t not even a roll down anymore either what a joke you clowns. It definitely feels like a scam now to generate more money for some executives somewhere. I mean why change something that was working perfectly fine unless it's to benefit themselves. I really hope people stop playing this crap and play another one instead untill the morons put it back to how it was when it felt worthy of playing. Just feels crap and underwhelming now.

The new lotto is awful, the prizes are crap, I got 2 numbers and if you think I’m going back to the shop to cash in £1 definitely not, but they probably know people won’t do that.

I think the revised prize is an insult for the lower prizes, £1 for matching 2 numbers when the ticket price is £2. I know they say there are 2 chances of winning but one would have thought keep the prizes at the same level. The new platform is not as user friendly plus there was no reminder my ticket had finished I therefore missed a game which may have been a bonus.

This app has become impossible to use. I am planning to stop playing as they have made it so ridiculously complicated

Go back to what you did well in the first place.! Why change something if its not broken.? I , alongside so many others will be cancelling my online account. For the last three weeks I have won £1 for matching 2 numbers. Not exciting anymore.

It is less painful pulling out my own teeth than it is updating new debit card details on this app. The good thing is it means as the local shop's lottery is suspended (yet again) and I can't input new debit card details, I can stop a bad habit of buying lottery tickets. Hate the prize money being shared on £3 prizes anyway!

Alwynn don't care about customers being conned by their internal glitches.

I have a full recording of the £10 game which shows me winning £52 but only pays £35..... bunch of cheating *****

I have had an online lotto account for some time. Every so often I place a few quid on there. I cannot do this anymore because Allwyn have decided I am not in the UK or Isle of Man. Since when did Sussex become overseas?
Also, my local cornershop has given up their Lotto machine, and tell me that many other small retailers are following suit due to very poor reward of 5p for each ticket sold. It's not worth the hassle.

I've played the lottery from day one. I've had a few small wins. The most was over £700 several years ago for four numbers, but now it's down to £50. I think this is absolutely ridiculous. And a £1 win , i mean come on whats that about ? . Get the finger out lottery , im sure alot of people will stop playing now , im one of those people .

After recieving an email saying that I've won a small prize of £1 for matching 2 numbers, I looked at the 'new' prize structure and have decided to stop playing after 31 years, 7 months and plus days!!!!

New lotto changes make the game not worth playing. Odds were bad enough before, but reducing prize money for the prizes that you are only likely to win is pathetic. Every lotto operator does the same thing. They either reduce the likelihood of winning by adding more numbers or reduce the payout for smaller wins.

All the propaganda over the 2 goes for £2 is a total scam -the winning prize for 3 numbers has been reduced by £20 to £10 and instead of a Lucky Dip for 2 numbers you win £1 half the cost of a lucky dip ticket

That’s me OUT

I won’t be playing under these new rules
2 goes now Wow still the odds of winning are ridiculous and you don’t get the stake back so in reality for getting 3 numbers which isn’t easy is £8 !!!!!

The government as usual do nothing to help anyone getting conned in this country

Since changing from Camelot the lottery has gone downhill fast. What lottery ever has a prize tier of less than the cost of a ticket ! Not even a lucky dip now. Pure greed on the new operators part and I'll be avoiding it in the future. Omaze seems a better bet now or Postcode Lottery.

New lotto is a total con! 2 chances of winning less? The prize pot should be shared out! Who needs more than a million pounds to change their lives? If I hadn’t had the same numbers since it started I wouldn’t be doing it anymore!

This new lottery prize structure is garbage, they might have well dropped back to £1 a game I have played regularly for years, not anymore. I think others have voted with their feet too, as the rolldown prize was only 9.2M that’s 600,000 sold tickets down on normal.

My frustrations with the iPhone app is as follows
1. Log on fine but when I want to withdraw with the correct password it says it is invalid. Only way around this is to log in via the internet and I can successfully withdraw.
2. When you play the lottery. I can see the results soon after the draw but if I buy a ticket on the app I have to wait ages for them to confirm if I have won. I end up checking it manually as I take a screenshot of the ticket.
3. I was playing an instant win game and was not warned about the upcoming maintenance downtime and whilst in the middle of the game it was ended and I lost the game and my fee and when it reconnected I couldn’t continue with the game which looked promising.
4. You can only contact them by phone during there office hours. Also you have to use the website to contact them via chat.
So as you can see the app is not the best way using their games.

When asked to give star rating there isn't a choice for no stars!!! The new lotto is rubbish the numbers generated dont seem that random and how likely is it that since it changed no-one has got 6 balls even with 2 sets being drawn, rubbish and fixed!!!! Sort it out!!!!!