RoyalFortune Reviews 145

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, particularly regarding withdrawals, which were often delayed or denied. Customers frequently encountered issues with the website, finding it difficult to navigate or experiencing problems with account verification. Reviewers also reported poor contact experiences and unresponsive customer service, with many emails and inquiries going unanswered. The response time for support was consistently criticized as being very slow, leading to frustration among users.

What people talk about most

Payment

Users describe negative interactions with payment, particularly regarding withdrawals. Many reviewers report... See more

Website

Clients share negative opinions on the website. Many reviewers describe it as the worst gambling site they... See more

Customer communications

People report negative experiences with contact, citing issues with communication and responsiveness. Many... See more

Customer service

Customers had negative experiences with customer service. Reviewers consistently report issues with the... See more

Response time

Consumers find response times to be negative, particularly regarding verification and email communication.... See more

Based on these reviews

Rated 1 out of 5 stars

By far the worst gambling site ever used. Please stay away - borderline illegal! Deposited £600 and had roughly £4,600 winnings allocated against my bonus pool. I needed to stake another £4000 to... See more

Rated 1 out of 5 stars

Trust me do not open or deposit with nationalbet10.com or royal fortune you will never ever see a penny of your winnings...period Uk gambling commission have been contacted about these You will n... See more

Rated 1 out of 5 stars

Scammers stay clear I’ll keep leaving reviews until they are shut down. They just keep stalling your withdrawals and make you send in more and more identification until you finally run out and do... See more

Rated 1 out of 5 stars

I honestly can’t believe people are still falling for this company . I repeat THEY DO NOT HONOUR WINNING BETS OR WITHDRAWALS !! I am no having no sympathy for people still using them . Apparently the... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Rigged slots

Rigged slots, you can regularly get scatters on any Big Bass variant and win nothing, I have never seen this before. Stay away from this Casino.

BTW These scammers are trying to discredit victims by saying they can't find us on their systems, you must judge for yourselves who is lying, verified users with nothing to gain from posting feedback. Or a scam casino raking in plenty. Incidentally, some of these positive reviewers describe the casino as 'kind'. Seems legit LOL.

March 9, 2025
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear John

Based on the information you provided, we could not locate any registered account in our database, as there is no recorded activity. If you are facing a genuine issue, please contact our support team directly so we can assist you promptly.

Please note that our goal is always to provide the best possible services to our customers, while strictly adhering to our rules and procedures

best regards

Rated 5 out of 5 stars

I give 10 out of 10 for the kindness…

I give 10 out of 10 for the kindness and the helpfulness of everyone I spoke to—well done!

March 8, 2025
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Reply from RoyalFortune

Dear Jason

Thank you so much for your amazing feedback! We truly appreciate your kind words and are delighted to hear that our team’s kindness and helpfulness made a positive impression on you. Your satisfaction is our top priority, and comments like yours motivate us to keep delivering the best service possible.

If you ever need anything, we’re always here for you!

best regards

Rated 1 out of 5 stars

Absolute robbing scumbags rigged slots…

Absolute robbing scumbags rigged slots do not join here.

March 6, 2025
Unprompted review
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Reply from RoyalFortune

Dear Jonathan

Based on the information you provided, we could not locate any registered account in our database, as there is no recorded activity. If you are facing a genuine issue, please contact our support team directly so we can assist you promptly.

Please note that our goal is always to provide the best possible services to our customers, while strictly adhering to our rules and procedures.

best regards

Rated 1 out of 5 stars

Very bad site won't let me send in…

Very bad site won't let me send in verification and had £212 in my account and now it's gone very bad site seems very fraudulent I want all my money back that i have deposited

March 5, 2025
Unprompted review
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Reply from RoyalFortune

Dear Aaron,

Thank you for sharing your experience with us. We would like to inform you that your registration on our platform was completed a few days ago. On 5/3, you submitted a withdrawal request, which was cancelled by you two hours later.

From our side, we sent you a detailed email with instructions regarding the verification process and the required documents needed to complete the procedure. At the same time, it was observed that your balance was used in activities within the platform. We do not consider that there was any delay on our part.

Please note that our goal is always to provide the best possible services to our customers, while strictly adhering to our rules and procedures.

best regards

Rated 1 out of 5 stars

Nationalbet.com should be renamed .con

Nationalbet.com should be renamed .con. Nearly a thousand spins without a feature on Bass Splash. This is nigh on impossible but this site manages that on numerous occasions. DO NOT BET WITH THESE CROOKS

March 3, 2025
Unprompted review
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Reply from RoyalFortune

Dear John C

With the information you provided in your review, we cannot find any registered player in our database.

We are always at your disposal for any assistance you may need.

Please note that our goal is always to provide the best possible services to our customers, while strictly adhering to our rules and procedures.

best regards

Rated 1 out of 5 stars

The positive reviews on here ARE A…

The positive reviews on here ARE A TOTAL LIE they pay people to write them, total SCAM site please don’t use I have waited a withdrawal now for 6 weeks I have sent all documents driving licence , selfie , tax return letter , utility bill , photo with laptop login into their site all delays Tatics then they want a appostille document which costs £90 to get done a ridiculous request they haven’t responded to my emails last 2 weeks . I asked to make a complaint and take it further and no reply PLEASE PLEASE AVOID

March 3, 2025
Unprompted review
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Reply from RoyalFortune

Dear Nicola

As we have informed you in detail through your email, in order for your request to be processed, you must complete the verification process in accordance with our terms and conditions. You mentioned that you do not wish to send the requested document while continuing to send messages and expressing only dissatisfaction.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

Rated 5 out of 5 stars

Regarding the service,

Regarding the service, I am very satisfied, every question I asked was answered immediately. I mainly play roulette. I can say that I like the site!

February 12, 2025
Unprompted review
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Reply from RoyalFortune

Dear Mally B

Thank you so much for your feedback!

We are happy to hear that you are satisfied with our services and that you enjoy playing roulette on our site.

Your kind words motivate us to continue offering the best possible gaming experience.

If you need anything, our support team is always at your disposal!

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

Rated 1 out of 5 stars

The RTP on this site is one of the…

The RTP on this site is one of the worst I have ever experienced. Absolutely abysmal. Please stay away from this scam site.

February 28, 2025
Unprompted review
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Reply from RoyalFortune

Dear Nsthan

We are sorry to hear that your experience did not meet your expectations.
Please note that all game providers on our platform operate with certified RTP (Return to Player) rates, which are determined by the providers themselves and not by our company.

With the details you provided in your review, we do not find any registered player

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

We are always at your disposal to assist you.

best regards

Rated 4 out of 5 stars

Once verification was completed my…

Once verification was completed my withdrawal was authorized. I received regular support and updates via email throughout the process.

February 26, 2025
Unprompted review
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Reply from RoyalFortune

Dear Kevin

Thank you for your kind review!

We are glad to hear that you are satisfied with our verification and withdrawal process, as well as the support provided by our team.

Your feedback encourages us to keep offering high-quality services.

If you need any further assistance, we are always at your disposal!

best regards

Rated 1 out of 5 stars

Very poor website

Very poor website. Make it very difficult to withdraw funds. Do not use!

February 25, 2025
Unprompted review
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Reply from RoyalFortune

Dear MIchael

With the details you provided in your review, we do not find any registered player in our database who has requested a withdrawal. Please contact our support team with your username ,for further assistance or kindly remove your review.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

Rated 1 out of 5 stars

good afternoon

good afternoon. I replenished my account from a crypto wallet. The team of this one says that the transaction is somehow incorrect and the money will be sent back to my Binance account. The transaction report says that it was successfully transferred. I transferred 300 euros and I can’t get them anywhere. A scammer. It’s been 2 days since the replenishment (which never arrived to the account)
everything you answered is a lie. the payment was successful and I specified all the indicators correctly. pathetic bastards

February 24, 2025
Unprompted review
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Reply from RoyalFortune

Dear Bogdan

Thank you for reaching out to us. Upon reviewing your case, we see that on Saturday, 22/02/2025, you contacted Customer Support regarding your crypto deposit attempt. Our team responded promptly, informing you that the funds were sent to an incorrect Payment ID. However, the amount was not accepted and was returned back to your account.

To assist you further, we also provided the refund hash so you can easily track the funds in your account.
We would like to inform you that your request has been handled promptly regarding the issue you encountered. Please note that the issue was not caused by an error on our part. If you need any additional assistance, please do not hesitate to contact us again.

We are always here to help.

best regards

Rated 1 out of 5 stars

This place is absolutely ridiculous tbh…

This place is absolutely ridiculous tbh I’ve been waiting on a withdrawal for over a week and my emails keep getting ignored for days after I have expressed how much I need it they keep asking for the same documents over and over again stay clear the withdrawal process is horrendous the place isn’t even licensed to accept bets from the uk, I will be taking this further if I don’t get my withdrawal by tonight

February 20, 2025
Unprompted review
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Reply from RoyalFortune

Dear Morgan

With the details you provided in your review, we do not find any registered player in our database who has requested a withdrawal. If you believe this is a mistake, please contact our support team for further assistance or kindly remove your review.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

Rated 5 out of 5 stars

Verified and Successfully Withdrawn

During the verification process, even though I had already sent my ID and a document for my address, they requested an additional selfie with my PC in the background. I hadn't been asked for this by any other company before. I sent it, and the next day I received an email confirming my verification. So far, I'm satisfied I've successfully made a withdrawal and I'll update my review in the future.

February 5, 2025
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Maverick

Thank you for sharing your experience! We understand that additional verification steps can sometimes be unexpected, but they are in place to ensure the highest level of security for our users. We're glad to hear that your verification was completed smoothly and that you've successfully made a withdrawal. We appreciate your trust and look forward to your future updates. If you ever need any assistance, our support team is always here to help.

best regards

Rated 1 out of 5 stars

SCAM SCAM SCAM DO NOT GO HERE

Please listen to all of us, it's not a joke. This site is a big scam. They promise the world through live chat but through e mail no response. I guarantee you will be out of pocket with this site, no verification button to verify your details but they want verification before you withdraw. They won't answer you. I 100% believe all the negative reviews on this site and you should too go on betzino or bofcasino or betti which are really good non gamstop sites.

February 18, 2025
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Erfyl

Thank you for your feedback. Our customer service team responded promptly to your request, answering all your questions and providing you with all the necessary information. Additionally, the KYC team informed you immediately and in detail about the documents required for your verification, so the claim that you did not receive a response is not accurate.

We received only part of the required documents (passport and driver’s license) and informed you again about the additional documents needed. Unfortunately, you did not submit them. Instead, your response to our team was offensive.

We understand that the verification process may seem demanding, but it is strictly followed to ensure the security of all our customers.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

Rated 1 out of 5 stars

Please don't deposit guys if from UK

Please don't deposit guys if from UK
There is no player protection no limits on loosing and kyc email don't even get back to you !!!
And to top it off the rtp on the games are ridiculous in favour of nationalbet and that's not me being a bad looser ...there shocking !!!!!!

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Asking for an apostilled poa to verify account

Won't pay out. Will not verify account. Will ask you for apostilled poa even after providing all necessary identification. I have opened a dispute with anjuaon gaming the agency who issue online gaming licence to national bet as this is a common tactic they use as seen in many negative reviews .

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Do not play here !!!

Do not play here !!!
I had won in total 1080€
Then they have said “ due to a breach of the terms and conditions, your account has been closed and your deposits will be refunded.“ wtf man hou do i know what i have done maybe i did not know what the rules are? I dident even get a second chanse ? And where is al my monney i had won ? This gambline site just stole monney from me !!!!! Give back my monney that i had won !!!!

February 11, 2025
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Ibraim

As you have been clearly informed both through our support team and via email from the relevant department, it appears that there has been a breach of our terms and conditions. As a result, your account has been closed, and your deposits have been refunded.

For any further inquiries regarding this matter, we kindly ask that you review our terms and conditions.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

Rated 1 out of 5 stars

Don't use this site

Please, please, please do NOT use this site. On their promo page they don't make it clear at all you can't withdraw your OWN money until you meet the bonus amount you HAVE to sign up for on deposit. They are simply using any deposit as their money and i'm lucky i have only lost £40 through their insidious site.

February 3, 2025
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Lee

As you have already been informed by our support team, according to our terms and conditions, if you have chosen to receive a bonus, you must complete the required rollover before requesting a withdrawal.

For any clarification, you can review the bonus terms and conditions or contact our customer support team, who will be happy to assist you.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

Rated 1 out of 5 stars

I deposit 1 time and took bonus

I deposit 1 time and took bonus. I loose all the money ok that's fine. After a week deposit again 500 without sport bonus.i played again and won 2.8k .They put my money as a sport bonus and told me because previous bonus was active ( I loose all the money for first deposit with bonus). THEY told me I have to wagering my money to 5k. I did not take sport bonus on the second deposit. So why I should wagering my money ??? Except that, they only allow to put 100 euro for the game..how i can wagering 5k when they allow me so little to play..I repeat i did not take sport bonus on my second deposit ,so they should not "close my "money". They just don't want to pay my winning..unbelievable company first time I see that..Deposit 500 from account win 2.8k and they not allow u to take ur winning..

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

Jokers

Deposited £20, at 11.50, spent 2 hours on chat with jinx.
Still nothing.
Ask for refund, get told can’t issue j til deposit it made.

Wish I could put photos I’ve screen shotted whole thing.

Questioned them on licensing. Whether work out of office or at home. No.

February 2, 2025
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Jake

Thank you for your review. Please contact us through our support team so we can investigate your concerns, as your review does not contain any specific details that we can verify.

In most cases, such delays are due to the processing time of the bank sending the funds. If you need any further clarification, we are at your disposal.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

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