Rip Off!
I would have given this place a great review until I realized they sold me insurance I didn’t actually require. When renting (which I’d never done before) I mentioned being in a car crash a few days prior. When I was asked if needed insurance, I said of course. I just assumed I did? I was also not aware I had to cancel my car insurance because I handed over my plates to the tow yard, my car was a write-off. Again, I have never done this before. So, I went ahead and got insurance which I figured I needed. You know how most car insurance is around $100 a month or so? Well, I was charged $500+ for 3 weeks of insurance that I did not even need because I was already covered. I was never asked one thing - only if I needed insurance. When I went in to confront them about this, they explained they couldn’t do much, and I was about to leave when the guy who originally rented to me butted in and insisted I did not tell him I was in a car accident. He clearly did not remember as it was 3 weeks prior, and I guarantee they will deny this if they respond - don’t buy it. Why on earth would I blow $500 on something I didn’t need just for fun, if everything was explained to me properly? Also, I was told it was my responsibility - how am I supposed to know what my responsibility is if I’ve never rented a car or had a car accident before? I was infuriated by the condescending way this guy talked to me, when I was just trying to get answers. If he hadn’t butted in with his attitude, I wouldn’t be leaving this review. I’m pissed and will never rent here again - and I’ll make sure no one I know does, either.