Technician was really professional and finished the job to a high standard. Great lines of communication to let me know when he expected to arrive to the car. Answered any questions. Booking process w... See more
Company replied
Location
Switch locationKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
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See what reviewers are saying
After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was si... See more
Company replied
Thank you for the service. The staff were polite and helpful, but unfortunately I am not completely satisfied with the repair after a week though at that time the repair seemed be a fair repair with... See more
Company replied
Very good experience. The agent came to our address and carried out the work with no hassle or personal interruption. Communication with the agent was exceptional and was informed well before arrival... See more
Company replied
Company details
About National Windscreens - Aberdeen
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, United Kingdom
- 01224-516-117
4.6
Excellent
667 reviews
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Reply from National Windscreens - Aberdeen
We're glad to hear that the fitter provided excellent service. Thank you for your positive feedback; we appreciate it greatly.
Friendly manner and great staff kept me…
Friendly manner and great staff kept me informed all time with my windscreen replacement and duration. Great job guys !
August 25, 2025
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback. We're happy to hear that our staff was friendly and kept you informed about your windscreen replacement.
Great and kind staff
August 29, 2025
Reply from National Windscreens - Aberdeen
We appreciate you sharing your experience with us. We are so glad to hear that you found our staff to be great and kind.
Your Window technician was great.
August 28, 2025
Reply from National Windscreens - Aberdeen
We're glad you enjoyed your experience with our window technician. Thank you for sharing your positive feedback with us; we appreciate it.
Reply from National Windscreens - Aberdeen
We appreciate you taking the time to share. We are so happy to hear you received excellent service.
Worker called when he was on his way
Worker called when he was on his way , explained process, he was fast and efficient and very polite
August 22, 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that the worker communicated well, explained the process clearly, and was both fast and polite. Thank you for your positive feedback!
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback! We are so happy to hear that our staff was friendly and that it was easy to organize.
Very quick service and staff member…
Very quick service and staff member helpful and polite
August 20, 2025
Reply from National Windscreens - Aberdeen
We appreciate you sharing your experience! We're so happy to hear that you found our service quick and our staff helpful and polite.
Reply from National Windscreens - Aberdeen
We're glad you had a seamless experience and appreciate you taking the time to share your positive feedback with us. Thank you!
Great experience
It was quick, efficient and the staff were very polite and so welcoming.
The new windscreen looks great
August 21, 2025
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback. We're happy to hear that you had a quick and efficient experience with our welcoming and polite staff, and that the new windscreen looks great.
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback! We're happy to hear that you experienced a hassle-free booking and a clean, professional job.
Espetacular
August 13, 2025
Reply from National Windscreens - Aberdeen
We appreciate you sharing your positive experience!
Quick and easy to replace the windscreen
August 5, 2025
Reply from National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aberdeen
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service quick and efficient.
Great service quick and efficient.
Great communication through the whole process.
August 4, 2025
Reply from National Windscreens - Aberdeen
We appreciate you taking the time to share your feedback! We're happy to hear about the great, quick, and efficient service, along with the great communication.
The work was carried out within the…
The work was carried out within the time scale allocated.
July 31, 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that the work was completed in the allocated time. Thank you for your positive feedback; we appreciate it greatly.
Reply from National Windscreens - Aberdeen
We're happy to hear that your glass replacement was quick and easy! Thank you for your positive feedback; we appreciate it.
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