Booking process was very simple and changes could be easily made. Contact was good and well-maintained in the lead up to the appointment. Service was very quick and straight forward. Report sen... See more
Company replied
Location
Switch location153 Dargan Crescent, Belfast, BT3 9JP Belfast, Northern Ireland, GB
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See what reviewers are saying
National windscreens contacted me within 10 minutes of reporting my damaged screen . They ran through the process of having my screen replaced and gave me a date that worked for me. Had screen replace... See more
Company replied
Had a chip in windscreen, first repair cracked t windscreen so had to pay extra for replacement on excess. Maybe busy but appts were approx a week ahead, 2nd guy very grumpy tho I suppose I was only p... See more
Company replied
Speedy response to my intial phonecall. Ease of fixing the callout appointment to my place of work. Daniel, the mobile windscreen operative, was very knowledgeable and personable, representing his co... See more
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Company details
About National Windscreens - Belfast
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
153 Dargan Crescent, Belfast, BT3 9JP, Belfast, Northern Ireland, United Kingdom
- 028-7100-1054
4.6
Excellent
427 reviews
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Arrived on time and great job
October 25, 2025
Reply from National Windscreens - Belfast
We're happy to hear that our service met your expectations with promptness and quality. Thank you for your positive feedback!
Great experience very helpful …
Great experience very helpful Windscreen replacement installed at home
October 25, 2025
Reply from National Windscreens - Belfast
We're happy to hear that your experience was great and our service was helpful. Thank you for your positive feedback regarding your windscreen replacement.
Friendly and quick
Friendly and quick. No issues, although I did have to wait 2 weeks for an appointment
October 19, 2025
Reply from National Windscreens - Belfast
We appreciate your feedback and are glad the service was friendly and quick. We acknowledge the appointment wait time, and we're working to improve our scheduling.
Reply from National Windscreens - Belfast
We're happy to hear that you had a great experience from beginning to end. We appreciate your kind words and thank you!
Reply from National Windscreens - Belfast
We're glad you enjoyed your experience with our quick, friendly service and helpful advice. Thank you for your positive feedback; we appreciate it!
A very quick and efficient service
A very quick and efficient service. Highly recommend
October 2, 2025
Reply from National Windscreens - Belfast
We appreciate you sharing! We are so happy you were pleased with our very quick and efficient service, and we appreciate your recommendation.
Super efficient service on the phone…
Super efficient service on the phone and great repair
October 15, 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're so glad you were happy with our super efficient phone service and great repair. Thank you!
Reply from National Windscreens - Belfast
We're happy to hear that our staff provided a drama-free experience and completed the job well. Thank you for your feedback!
Was very quick and clean
September 30, 2025
Reply from National Windscreens - Belfast
We're glad you found our service quick and clean. Thanks for your feedback; we appreciate it very much.
Reply from National Windscreens - Belfast
We're happy to hear that you had a great experience with our service. Thank you for your positive feedback!
From start to finish was absolutelybest ever service…
From start to finish was absolutely brilliant. Everything ran so smoothly.
October 6, 2025
Reply from National Windscreens - Belfast
We're happy to hear that your experience was brilliant from beginning to end, and that everything went smoothly. Thank you for your positive feedback!
Friendly staff & good,fast service.
October 7, 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback. We are so glad you were pleased with our friendly staff and good, fast service.
Very fast and efficient windscreen…
Very fast and efficient windscreen replacement only took 40 minutes
October 8, 2025
Reply from National Windscreens - Belfast
We're happy to hear that you found our windscreen replacement service fast and efficient. We appreciate your positive feedback and your time.
The whole experience from booking to…
The whole experience from booking to installation was brilliant, Jill who I dealt with to confirm the booking and Steven who completed the installation itself were both fantastic, would 100% recommend
September 24, 2025
Reply from National Windscreens - Belfast
We appreciate your wonderful feedback! We're so glad the booking and installation process was brilliant for you and that you would recommend our services.
Good communication, good technicians.
National windscreens contacted me within 10 minutes of reporting my damaged screen . They ran through the process of having my screen replaced and gave me a date that worked for me. Had screen replaced by two technicians who obviously knew what they doing, very pleased and would use this code again.
September 9, 2025
Reply from National Windscreens - Belfast
We're happy to hear that we contacted you quickly and scheduled your replacement at a convenient time. We're glad the technicians provided a professional service. Thank you for your positive feedback!
Windscreen replacement
My windscreen replacement was carried out promptly and professionally.
The work had to be carried out at a location where the car was under cover due to the weather. The fitter even delivered my car keys back to my address.
September 3, 2025
Reply from National Windscreens - Belfast
We're happy to hear that your windscreen replacement was carried out promptly and professionally. We appreciate your positive feedback regarding the service provided and the return of your car keys. Thank you.
New Screen for MOT
NW kept me up to date with my booking and resolved any issues that I had. The onsite technician was professional and polite.
August 22, 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback. We're happy to hear that you were kept informed about your booking and any issues were resolved, and that the technician was professional and polite.
Great service very polite in handling…
Great service very polite in handling my claim.
Windscreen replaced and 100% satisfied with the result.
Highly recommend
August 22, 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're happy to hear that you received great service, and your claim was handled politely. We're glad you are 100% satisfied with the windscreen replacement.
Great
The whole process was very efficient and I had a good idea of the time the repair would be carried out
August 26, 2025
Reply from National Windscreens - Belfast
We're happy to hear that the repair process was efficient for you. It's great to know you were well-informed about the repair timeline. Thank you for your feedback.
Reply from National Windscreens - Belfast
We appreciate you sharing your positive experience! We're so glad to hear that you found our service professional, knowledgeable, expedient, and courteous.
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