Once I had got past the car insurance company and spoke to National Windscreens employees everything went very smoothly. I was contacted before the appointment by the staff member who carried out the... See more
Company replied
Location
Switch locationUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
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See what reviewers are saying
Turned up on time very quick service fully tided up after and left immaculate, but overall not that satisfied with the final product. Windscreen looks great but slightly of centre leaving a gap down o... See more
Company replied
I have this reminder, but , I have sent a review already. You may have it again. The chap that came. Was polite. Smartly dressed. I am a curious person so asked questions which he was happy to answer.... See more
Company replied
Technicians contacted us to give ETA, and worked solidly in the heat to complete the job. Made me aware of any issues, including DAB aerial attached to the windscreen that potentially might get damage... See more
Company replied
Company details
About National Windscreens - Bournemouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, United Kingdom
- 01202-805-913
4.6
Excellent
494 reviews
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Professional Service
Very easy to book my car in, was finished in 2 hours, professional service.
May 22, 2025
Reply from National Windscreens - Bournemouth
We're happy to hear that booking was easy and the service was professional and timely. Thank you for your positive feedback!
I couldn’t have asked for better treatment from start to finish
The Bournemouth office particularly Abi were so thorough, kept me constantly updated, double checked on everything- she was absolutely amazing and such a pleasure to deal with. I am so impressed & after visiting the office -the whole team were so caring/personable made me feel welcome & again constantly keeping me updated and topped up with coffee ! Their system is so organised & a superb job done & information regarding after care. What a friendly environment to work in - no wonder everyone is so happy!
May 23, 2025
Reply from National Windscreens - Bournemouth
We're so pleased to hear about your positive experience! We appreciate your kind words regarding our team's thoroughness and dedication to keeping you informed. It's wonderful that you felt welcomed and cared for during your visit. We're glad our organized system and aftercare information met your needs. Thank you for your feedback!
Reply from National Windscreens - Bournemouth
We appreciate you sharing your positive experience with our service!
Extremely poor customer service
Tried to fix windscreen which unfortunately, was unsuccessful. Was charged twice for repair and can't get anyone from National to acknowledge this. Can't get a response from local National despite several attempts. Replacement fitting was cancelled by National as windscreen not received in time. Multiple messages since which make no sense and no clue when fitting will take place and how much we will be charged in light of initial duplicate payment.
May 21, 2025
Reply from National Windscreens - Bournemouth
We understand your frustration regarding the unsuccessful repair and duplicate charge. We apologize for the lack of communication and the cancelled fitting. We are looking into the payment issue and the scheduling of your replacement. We appreciate your feedback and will use it to improve our service.
Very helpful technician
Very helpful technician - quick repair.
Only problem, the Bournemouth branch is based in Poole, not Bournemouth - please correct!
May 19, 2025
Reply from National Windscreens - Bournemouth
We're happy to hear the technician was helpful and the repair was quick. We appreciate you bringing the branch location to our attention, and we'll ensure this is corrected. Thanks for your feedback!
Prompt service
Prompt service. Good advice, professional telephone service, experienced fitters. Hank you
May 16, 2025
Reply from National Windscreens - Bournemouth
We're happy to hear about your positive experience. We appreciate your kind words about our prompt service, advice, and experienced fitters. Thank you!
The service did not come up to expectations
The service did not come up to expectations. 1st call turned up with a marked windscreen
2nd call cancelled by branch due to delivery of a damaged windscreen.
3rd visit was not contacted to make appointment just texted by branch to say they would turn up on a day l was working even though I texted straight back and said this was not suitable. I told them they would turn next day would suit me. During this time I spoke to customer service but nothing was resolved. There is a problem with communication with this company. I had no problems with the technician.
May 13, 2025
Reply from National Windscreens - Bournemouth
We understand your frustration with the service you received. It's clear that the communication issues you experienced caused significant inconvenience. We value your feedback and will use it to improve our processes and ensure that future customers have a smoother experience. We appreciate your kind words about the technician.
On time and quickly done
The person changing my windscreen was ready and waiting at the appointed time and finished in very good time.
The journey to and from the site was another matter all together
May 9, 2025
Reply from National Windscreens - Bournemouth
We appreciate your feedback and are glad to hear that the windscreen replacement was completed efficiently and on time. We understand that your journey to and from the site was less than ideal. We strive to provide a seamless experience for our customers, and we will take your feedback into consideration as we continue to improve our services.
Very pleased with the service
Very pleased with the service. The fitter was very professional.
May 8, 2025
Reply from National Windscreens - Bournemouth
Thank you for your positive feedback! We're glad to hear that you were pleased with the service and that the fitter was professional. We strive to provide excellent customer service and are happy that we were able to meet your needs.
Seamless booking of windscreen…
Seamless booking of windscreen replacement through inital contact with insurance company. No hassel just the excess to pay.
May 7, 2025
Reply from National Windscreens - Bournemouth
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to make the process as smooth and hassle-free as possible for our customers.
Easy to book and service was quick
Easy to book and service was quick, polite and efficient. X
May 7, 2025
Reply from National Windscreens - Bournemouth
Thank you for your kind words! We're happy to hear you found our booking process easy and our service quick, polite, and efficient. We strive to provide a positive experience for all our customers, and your feedback confirms we're on the right track.
Reply from National Windscreens - Bournemouth
We appreciate your kind words and are glad to hear that you were pleased with our service.
Excellent and friendly service
Very professional and kept in contact throughout - from booking until installation
April 28, 2025
Reply from National Windscreens - Bournemouth
We're so glad to hear you had a positive experience with us. We appreciate your kind words about our professionalism and communication. We strive to make the entire process as smooth and stress-free as possible for our customers.
A fairly basic service carried out professionally by friendly staff.
The screen was replaced under my car insurance. I was given an all afternoon time slot for the job and had to take my car to their depot and leave it with them all afternoon. This obviously required someone to follow me and take me back home to work and then bring me to collect the car later. A fair bit of hassle compared to them coming out to me. The reception area at their depot is a bit rough and ready rather than clean and comfortable for customers to wait in.
Apart from that, all the staff I spoke to were very polite and friendly and the cars was actually ready in under 2hrs ( not that that affected my transport schedule at that point). The new screen is fine as you would expect.
April 26, 2025
Reply from National Windscreens - Bournemouth
We appreciate you taking the time to share your experience. We understand that having to transport your car to our depot for the screen replacement was an inconvenience, and we strive to make the process as smooth as possible for our customers. We value your feedback regarding the reception area and will take it into consideration as we continue to improve our facilities.
We're glad to hear that the staff you interacted with were polite and friendly, and that the new screen is functioning as expected. We appreciate your understanding regarding the time it took to complete the repair.
Reply from National Windscreens - Bournemouth
Thank you for your wonderful review! We're thrilled to hear you had a great experience and appreciate you recommending us.
Reply from National Windscreens - Bournemouth
Thank you for your kind words. We're glad to hear you found our service helpful, professional, and efficient.
Reply from National Windscreens - Bournemouth
Thank you for your kind words. We appreciate your feedback and are glad to hear that you found our service friendly, reliable, and professional.
No issues with service
April 6, 2025
Reply from National Windscreens - Bournemouth
Thank you for taking the time to leave a review. We're glad to hear that you were satisfied with our service.
Booking was done very pleasantly
Booking was done very pleasantly
Team very helpful and friendly
April 9, 2025
Reply from National Windscreens - Bournemouth
Thank you for your positive review. We're happy to hear that you found our booking process pleasant and that our team was helpful and friendly. We strive to provide excellent customer service and appreciate your feedback.
i paid for wiper blades to be fitted
i paid for wiper blades to be fitted
these where not in stock so they said they would refund the amount still waiting for a call that should take 5 seconds its now the 11/4/25
April 5, 2025
Reply from National Windscreens - Bournemouth
We understand your frustration with the delay in your refund. We apologize for the inconvenience this has caused. We are committed to providing excellent customer service and will investigate this matter further to ensure a prompt resolution.
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