Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it. They also left my... See more
Company replied
Location
Switch locationUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, b... See more
Company replied
Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about... See more
Company replied
Excellent communication Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions. My only criticism would be no invoice to detail the va... See more
Company replied
Company details
About National Windscreens - Brighton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, United Kingdom
- 01273-803-527
4.7
Excellent
707 reviews
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Good communication regarding drop-off &…
Good communication regarding drop-off & pick-up. Tidy and efficient windshield replacement and rain-sensor refit.
October 1, 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that you experienced great communication throughout the drop-off and pick-up process. It is wonderful to know that the windshield replacement and rain-sensor refit were completed in a tidy and efficient manner. Thank you for taking the time to share your fantastic feedback with us!
Was all good and very prompt
Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it.
They also left my dash cam not working and cables showing against trim.
October 17, 2026
Reply from National Windscreens - Brighton
We are pleased to hear that our service was prompt and otherwise good. However, we are very sorry for the inconvenience caused by the mobile installation restriction. Unfortunately, we are unable to refit a dashcam for you after a replacement windscreen is fitted due to the sitting time required. We take this feedback seriously and will address these issues with our team to improve our service.
Reply from National Windscreens - Brighton
Thank you for your positive feedback!
Excellent service !
Excellent service !
Dropped off my van got a call when it was done . All in less than 3 hours.
October 15, 2026
Reply from National Windscreens - Brighton
We are glad you enjoyed your experience. We always aim to provide quick and efficient van servicing for our valued customers.
Super experience
Really easy to drop my car off complete the admin and have the windshield replaced, highly recommend the service.
July 21, 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that your experience was hassle-free from dropping off your vehicle to getting the paperwork sorted. It is wonderful to know that you are happy with the windshield replacement and that you highly recommend our service. Thank you for taking the time to share your fantastic feedback with us!
Poor service and extra damages to customer
Good communication and time keeping. Not great work/replacement of windshield by mechanics, four of the cowls/covers screws that were removed for the new windshield were missing. I spoke there and then to the person who worked on my car but they didn’t seem to help or accept responsibility or replacement of the new screws. The inner cabin side pillar of windscreen the decoration trim/clip not fitted properly and the rain/light sensor not fitted correctly, lots of bubbles between sensor and windscreen. In overall very poor work and not trusted and not reliable. Not customer focused and a lot of unnecessary damage to panels/covers that needed removal for the windscreen. I will not be using you again and not recommending you either because I don’t want my friends to experience this kind of situation.
September 10, 2026
Reply from National Windscreens - Brighton
We are deeply sorry to hear about the poor quality of workmanship you experienced during your windscreen replacement. It is extremely disappointing to learn about the missing screws, the improperly fitted interior trim, the issues with your rain sensor, and the unhelpful response you received when bringing this to the technician's attention. We take feedback regarding damaged panels and substandard work very seriously, as this does not reflect the high standards we strive to maintain. Your experience is being reviewed internally to ensure our team provides the careful service and customer care our clients deserve.
Outstanding service
Outstanding service, the lads are so polite, fast and just all round decent people.
October 7, 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that our team provided prompt service and that you found our staff so polite, efficient, and welcoming. Thank you for taking the time to share your wonderful feedback with us!
Professional service
Appointment was swiftly organised and windscreen replaced as good as new. Good information and communicated well.
October 11, 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that your appointment was organized so quickly and that your new windscreen turned out perfectly. It is wonderful to know that our team kept you well-informed with clear communication throughout the process. Thank you for taking the time to share your great feedback!
Reply from National Windscreens - Brighton
We are so pleased to hear that you experienced such prompt and high-quality service. Thank you so much for taking the time to share your wonderful feedback with us!
All was very straightforward
All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, but there is no discount offered and therefore not much incentive to do so. When the screen fitters came, the job was very well done, cleanly and quickly, and the staff were professional and gave good advice.
October 8, 2026
Reply from National Windscreens - Brighton
Thank you for sharing your feedback. We are glad to hear that the fitting was completed quickly and cleanly by our professional team. We apologize for the delay in scheduling your home visit and appreciate your comments regarding depot incentives, which we will review to help improve our services.
The engineer was both pleasant…
The engineer was both pleasant conscientious and efficient. The chip was covered almost invisibily.
October 7, 2026
Reply from National Windscreens - Brighton
We are delighted to hear that our specialist provided such friendly, careful, and speedy service, leaving your glass looking almost good as new. Thank you for sharing your positive experience with us.
Reply from National Windscreens - Brighton
We are so pleased to hear that you had such a wonderful experience with both our front desk and repair team members. Thank you so much for taking the time to share your great feedback with us!
Local branch manager Gary was very…
Local branch manager Gary was very helpful and professional. His communication was excellent and fitters did a great job.
September 30, 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that your local branch manager provided helpful, professional service and clear updates throughout the process. It's wonderful to know that our fitters did such a fantastic job as well. Thank you for taking the time to share your feedback!
Great team @ Hove
Very professional team who was polite and professional at all times,
September 29, 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that you experienced such high standards from our team and that they remained courteous and respectful throughout. Thank you for your wonderful feedback!
Reply from National Windscreens - Brighton
We are so pleased to hear that you found the scheduling process smooth and that you enjoyed our fast turnaround time. Thank you for your wonderful feedback!
Great Communication
Excellent communication
Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions.
My only criticism would be no invoice to detail the vat that was payed on the claim.
September 22, 2026
Reply from National Windscreens - Brighton
We're delighted to hear that you experienced excellent communication and that our technician provided a superb service with detailed explanations. We also appreciate your feedback regarding the missing detailed tax breakdown for your claim, and we will take this into account to help improve our service in the future.
Very professional work and amazing staff
Got My front window fitted , from making the appointment to end of service all been done very professional
September 25, 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that the entire process, from making the appointment to the completion of the service, was handled very professionally. Thank you for your wonderful feedback!
Booking process was easy
Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about 2hrs to fit the windscreen and then collaborate it to the car.
September 10, 2026
Reply from National Windscreens - Brighton
We're delighted to hear that your booking process was easy and that you were kept informed about your appointment. It's great that our team was ready for you and completed the windscreen fitting and calibration efficiently.
I found the company communicated well…
I found the company communicated well and did the work swiftly. All good
September 10, 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that our company communicated well and completed the work swiftly. Thank you for your positive feedback!
Installer was Excellant -Very efficient…
Installer was Excellant -Very efficient and quick
September 9, 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that your installer was excellent, very efficient, and quick. Thank you for your wonderful feedback!
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