Fantastic service, got a really quick appointment at a convenient time. Staff were really pleasant & the new windscreen was fitted within 2 hours. No complaints
Company replied
Location
Switch locationUnit 1 Bridge Trading Estate, Bury, BL8 2AQ Bury, Lancashire, GB
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See what reviewers are saying
Used national windscreens today for a simple chip repair , once completed and keys handed back I found the repair was shockingly poor , the resin was allowed to cure with debris and bubbles in it and... See more
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... See more
Company replied
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... See more
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Company details
About National Windscreens - Bury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, United Kingdom
- 0161-401-0732
4.5
Excellent
351 reviews
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Service was fast i also needed to drop…
Service was fast i also needed to drop my car off the day before the window was being fitted they had no problem in me doing this and my window was then fitted before dinner the following day when it was booked in for 2.30pm so yes very friendly fast and reliable service
March 14, 2026
Reply from National Windscreens - Bury
We're happy to hear that you had a friendly, fast, and reliable experience. We appreciate you choosing us and are glad we could accommodate your needs by allowing you to drop off your car early. Thank you for your positive feedback!
Reply from National Windscreens - Bury
We're happy to hear that the replacement was completed at your home. Thank you for letting us know about your experience.
Reply from National Windscreens - Bury
We appreciate your positive feedback! We are so happy to learn the drop off instructions were easy and staff were professional.
Excellent
Very helpful when booking. Very straightforward process.
Staff at Bury branch were outstanding
March 7, 2026
Reply from National Windscreens - Bury
We appreciate your positive feedback! We're so happy to learn that booking was helpful and straightforward, and that the staff were outstanding.
Great experienceFiat chip repair
Great experience, service carried out on time, within the set time frame. After repair everything has been explained in details. Highly recommended!
March 7, 2026
Reply from National Windscreens - Bury
We appreciate your positive feedback. We're happy to learn that you had a great experience, the service was on time, and everything was explained in detail after the repair.
BEST SERVICE, BEST PRICE. GREAT JOB KEVIN
MADE IT LOOK SO EASY! ARRANGED EVERYTHING. THANKS
March 6, 2026
Reply from National Windscreens - Bury
We're glad you found the arrangement process easy and stress-free. Thank you for your positive feedback; we appreciate it a lot!
Job well done!
Never had to have a replacement before and it’s still in place so presume it’s been done well, chap was friendly and got the job done in a timely manner, not the 4 stated in emails/text message.
My only gripe is having to pick a time slot and the it not being stuck to, my whole day had to be rearranged and people coordinated to be at my house to hand over keys
February 23, 2026
Reply from National Windscreens - Bury
We're glad the replacement meets your expectations and the technician was friendly. We apologize for the scheduling inconvenience and any disruption to your day. We'll review our scheduling process to improve time slot adherence. Thanks for your feedback.
Very good service from the team and…
Very good service from the team and National windscreens they kept me informed through the whole process
March 4, 2026
Reply from National Windscreens - Bury
We appreciate your positive feedback! We're happy to learn that you received very good service from the team and were kept informed throughout the process.
Great Job
needed a full windscreen replacement and it was sorted within half a day, really pleased
February 25, 2026
Reply from National Windscreens - Bury
We appreciate you taking the time to share your positive experience. We're pleased to know your windscreen replacement was completed quickly and efficiently.
They did a swift and clean replacement
They did a swift and clean replacement. Thank you.
February 19, 2026
Reply from National Windscreens - Bury
We're so glad to know that you received a quick and tidy replacement. We appreciate you taking the time to leave us feedback!
Reply from National Windscreens - Bury
We appreciate you sharing that our service was timely, polite, and informative! We are so happy you were pleased with us.
I had to attend twice as the windscreen…
I had to attend twice as the windscreen fitted was faulty. The service however was good.
January 21, 2026
Reply from National Windscreens - Bury
We regret you had to revisit us due to a faulty windscreen. We appreciate your feedback on the service you received during your visits.
Super speedy while I waited.
February 20, 2026
Reply from National Windscreens - Bury
We're glad you were served quickly! Thanks for your feedback; we appreciate it.
Quick
Quick, efficient and professional fit. Really nice guys to deal with in the Bury branch.
February 18, 2026
Reply from National Windscreens - Bury
We appreciate you sharing your experience. We're so happy to learn that the fit was quick, efficient, and professional, and that you found our guys nice to deal with.
Left the car with debris and didn’t…
Left the car with debris and didn’t clean up afterwards. Footprints along the rubber inside of doors. No attempt to hoover up the mess created.
February 11, 2026
Reply from National Windscreens - Bury
We regret that the vehicle wasn't cleaned to expectations and left in a messy condition. We'll address this to ensure our standards are consistently met.
Reply from National Windscreens - Bury
We appreciate you sharing that we are easy to find, friendly, and efficient! We are so happy you were pleased with us.
Done in timeframe I was advised
Done in timeframe I was advised, friendly helpful staff
February 10, 2026
Reply from National Windscreens - Bury
We appreciate your positive feedback! We're so happy to hear our staff was friendly and helpful and the work was completed in the advised timeframe.
Excellent customer service
From start to finish i was Kept updated on my car rear window with excellent communication from Tom. When I dropped my car off and also when i picked it up i was greeted with friendly and welcoming staff. Customer service was excellent.
February 14, 2026
Reply from National Windscreens - Bury
We appreciate your feedback. We're happy to hear that you were kept informed about your car's rear window replacement with excellent communication. We're also glad that you were greeted by welcoming staff and that you experienced excellent customer service.
New windscreen via insurance
Claimed replacement windscreen through insurance. Fitting appointment scheduled promptly to suit my availability, confirmation and reminder communications received, friendly staff, windscreen fitted well.
January 31, 2026
Reply from National Windscreens - Bury
We're happy to hear that the replacement windscreen claim and fitting appointment went smoothly. We appreciate your positive feedback regarding our prompt scheduling, helpful communications, and friendly staff. Thank you!
Still not resolved the issue with the…
Still not resolved the issue with the badly fitted ridged window seals and waiting for a call to book another appointment
January 20, 2026
Reply from National Windscreens - Bury
We regret the ongoing issue with the window seals. We'll look into this and contact you soon to arrange a new appointment. Thanks for your patience.
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