National Windscreens - Colchester Reviews 

489
TrustScore 4.5 out of 5

4.4

14 Mason Rd, CO1 1BX Colchester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... See more

Company replied

Rated 4 out of 5 stars

informed from start and along the way, what time the repair team would be with us. The repair was good, no guarantee a repair will be invisible. The repair man was very good, very quick and efficie... See more

Company replied

Rated 5 out of 5 stars

Was attended to when I arrived, didn’t have to wait long for technician to replace factory fitted windscreen to my car. Did a very clean & tidy job,& completed the re calibration for my camera on new... See more

Company replied

Rated 5 out of 5 stars

Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too!... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Glass Shop
  3. Auto Repair Shop

About National Windscreens - Colchester

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • 14 Mason Rd, CO1 1BX, Colchester, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

489 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(489)

21,916 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient

Efficient, managed my expectations on time it took and met them.

August 1, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so pleased to hear that our service was efficient and that we met your expectations regarding the time it took. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

AMAZING, 100% RECOMMENDED!!

Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in the car, everything that had to be moved were put back in its place. And after care advice given. Hopefully we don't have to have the windscreen replaced again, but if we do, we're coming back here!!

Thank You Guys!!

August 1, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're delighted to hear about your positive experience! It's wonderful that our team was polite and professional, and that the job was completed perfectly with your car kept clean. We appreciate your kind words and the recommendation.

Rated 5 out of 5 stars

National windscreens did a good job…

National windscreens did a good job replacing the windscreen after it was cracked by a stone, they where quick as well

July 17, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so pleased we did a good job replacing your windscreen after it was cracked by a stone, and that we were quick. Thank you for your kind feedback!

Rated 5 out of 5 stars

Great service

July 14, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

Thank you for your positive feedback!

Rated 5 out of 5 stars

helpful friendly

Nice people helpful and friendly
Gave me a bottle of water as very hot day and long wait as was over booked

July 13, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so glad our team made your experience pleasant, even with the unexpected wait. We appreciate your kind words!

Rated 5 out of 5 stars

Easy to drop off work was done quicker…

Easy to drop off work was done quicker than was informed it would take

July 13, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so pleased to hear that dropping off your work was easy and that the service was completed quicker than you expected. Thank you for your positive feedback!

Rated 5 out of 5 stars

Brilliant customer care and support…

Brilliant customer care and support from the moment of the first call through to having windscreen fitted and sensors calibrated

July 18, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so pleased to hear you received brilliant customer care and support from your first call through to your windscreen fitting and sensor calibration. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Wind Screen

Great service and staff quick to replace and inform when completed

July 9, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so pleased to hear that you experienced great service and that our staff were quick to replace and inform you when the work was completed. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Job well done

Job well done, and because of work I couldn't pick my car up till the next day and they were happy to store my car in there factory over jight

July 9, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so pleased to hear about the job well done and that we could accommodate your schedule by storing your car overnight. We're glad we could help!

Rated 1 out of 5 stars

Replacing the windscreen

I have been following up regarding the replacement of my windscreen after the incident, and the entire process has been extremely frustrating.

Despite being repeatedly told that your team would contact me, I have had to follow up multiple times over the past three weeks. Even after paying the insurance excess, I have received no response or update from your team.

This delay has made it very difficult to travel safely, especially with children in the car, and it has caused significant stress and inconvenience.

I also requested a temporary solution if the replacement windscreen was not available. However, no action was taken until I chased your team again. I should not have to keep following up for updates or basic assistance.

I am very disappointed with the lack of communication and the poor level of customer service throughout this process. I would appreciate an immediate update on the status of my windscreen replacement and a clear timeline for when this issue will be resolved.

June 29, 2026
Unprompted review
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We are truly sorry to hear about the extremely frustrating experience you've had with your windscreen replacement. We understand your disappointment regarding the lack of communication and the significant stress and inconvenience this delay has caused, especially with children in the car. We are committed to investigating these matters thoroughly and providing an update.

Rated 5 out of 5 stars

All round 10/10

Easy to find and completed the job as planned. Very pleasant and efficient staff.

June 30, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so pleased you found us easy to find and that the job was completed as planned. Thank you for highlighting our pleasant and efficient staff!

Rated 4 out of 5 stars

The person who replaced my windscreen…

The person who replaced my windscreen was very friendly and done a very good job but couldn't renew my wipers because they only use cheap universal wipers which don't fit my car. I'm still waiting for a refund on the wipers.

July 2, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're glad to hear our technician was friendly and did a good job with your windscreen. We sincerely apologize for the issue with the wiper blades not fitting and the delay in processing your refund. We are actively looking into this matter for you.

Rated 5 out of 5 stars

Great job quicker than I expected

Great job quicker than I expected
Good communication from start to finish

July 1, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so pleased you found our service quicker than expected and appreciated our communication from start to finish. Thank you for your feedback!

Rated 5 out of 5 stars

Professional service

Well fitted. Professional service

July 1, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so glad to hear that you found our service professional and the fit was perfect. We truly appreciate your positive feedback.

Rated 1 out of 5 stars

A joke of a service

Was not called to rearrange booking. They didn’t have the correct board for the recalibration so I had to go back the next day. Was not called the next day to inform the board was in so went to store to be told they didn’t have time. I said I was not leaving til it was done so they finally finished the job which took 10 mins. Joke of a service.

June 30, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We appreciate you sharing your experience and are very sorry to hear about the issues with rescheduling, the incorrect board, and the lack of communication. We are reviewing our processes to prevent similar situations.

Rated 5 out of 5 stars

Speedy and friendly service

Speedy and friendly service. Top quality work.

June 24, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so pleased you experienced speedy and friendly service, and that our work was of top quality. Thank you for your kind words!

Rated 5 out of 5 stars

Great job

I got there as they opened. They see to my car straight away. The guys was very friendly and done an amazing job and was quicker than I thought. Also, well done to them for working in that intense heat. Very happy customer.

June 24, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're delighted to hear you had such a positive experience with us. We're glad our team was friendly, efficient, and completed the job quickly, especially given the challenging weather conditions. Thank you for your kind words!

Rated 5 out of 5 stars

Efficient finish

Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too! Highly recommended.

June 17, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback. Thank you again.



Kind regards,

National Windscreens

Rated 1 out of 5 stars

Rubbish

Rubbish. cancelled the morning off the wednesday appointment and couldn’t book until wednesday the following week when we had the MOT booked for Monday. After i complained did us a favour moving jobs around to get it done at the MOT station on the Monday! Very poor service, these things happen but should of been booked in for at least the same week, certainly wouldn’t choose them.

June 22, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

Hi,

Thank you for taking the time to review your recent experience.

We’re sorry to hear you’re unhappy and that our service did not meet your expectations.



We can see you have previously been in touch with us regarding this, however, should you need any further assistance, please let us know at:

CustomerRelations@NationalWindscreens.co.uk



Kind regards,

National Windscreens

Rated 5 out of 5 stars

5 star

Staff really helpful, informative, and sorted my screen perfectly 👍

June 12, 2026
National Windscreens - Colchester logo

Reply from National Windscreens - Colchester

We're so pleased our staff was helpful and your screen was sorted perfectly. Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look