Great service from the local branch, windscreen sorted within a couple is hours. Was a bit disappointed with how long it took to get my car booked in and non communication between the booking staff... See more
Company replied
Location
Switch locationUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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See what reviewers are saying
I was accommodated for the day I was free to get the windscreen changed. Good communication and timely done good job.
Company replied
Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... See more
Company replied
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... See more
Company replied
Company details
About National Windscreens - Coventry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, United Kingdom
- 024-7695-0084
4.6
Excellent
663 reviews
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I was accommodated for the day I was…
I was accommodated for the day I was free to get the windscreen changed. Good communication and timely done good job.
July 22, 2026
Reply from National Windscreens - Coventry
We're so pleased to hear we could accommodate you on a day that suited you for your windscreen change. It's wonderful that you experienced good communication and a timely, good job!
Reply from National Windscreens - Coventry
We're so pleased you found our instructions easy to follow and our service quick and efficient. Thank you for your wonderful feedback!
Great service from the local branch
Great service from the local branch, windscreen sorted within a couple is hours.
Was a bit disappointed with how long it took to get my car booked in and non communication between the booking staff leading to a delay. But on the whole a positive experience
July 16, 2026
Reply from National Windscreens - Coventry
We're glad to hear the local branch provided great service and your windscreen was sorted quickly. We appreciate your feedback regarding the booking process and the communication delay, and we'll review this to improve.
Reply from National Windscreens - Coventry
We're so pleased you found our service to be quick, easy, and conveniently located. Thank you for your wonderful feedback!
Work was carried out very well but…
Work was carried out very well but could not fit wiper blades as ordered very disappointing
July 10, 2026
Reply from National Windscreens - Coventry
We're glad to hear the work was carried out well. We understand your disappointment about the wiper blades and appreciate you bringing this to our attention.
Reply from National Windscreens - Coventry
We're so pleased to hear that you found our staff and front office to be polite and helpful. Thank you for your wonderful feedback!
Very happy with the service I received
Very happy with the service I received. Would recommend
July 7, 2026
Reply from National Windscreens - Coventry
We're so pleased you were happy with the service you received. Thank you for your kind words and for recommending us!
Reply from National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The rubber seal hasn’t been put on very…
The rubber seal hasn’t been put on very well it’s not stuck down properly .
June 30, 2026
Reply from National Windscreens - Coventry
We appreciate you bringing the issue with the rubber seal to our attention. We are actively looking into this matter to ensure our product quality.
Reply from National Windscreens - Coventry
We're delighted to hear that everything was completed quickly and without any trouble. Thank you for your positive feedback!
Booking was simple
Booking was simple, payment was easy and the engineer was lovely, excellent service from start to finish!
June 30, 2026
Reply from National Windscreens - Coventry
We're so pleased you found our booking and payment process simple, and that our engineer provided excellent service from start to finish. Thank you for your kind words!
Timely check in
Timely check in. Work done very quickly and of good standard. Only down side i had to sort refitting of the dashcam myself. Would have liked the dashcam to be refitted.
June 23, 2026
Reply from National Windscreens - Coventry
We're glad to hear about your timely check-in and the quality of our work. We appreciate you bringing the dashcam refitting to our attention. We will review our procedures to ensure this is addressed in the future.
It was so quick the man said i could …
It was so quick the man said i could wait in waiting room if I wanted to very professional great job
June 19, 2026
Reply from National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to learn that the service was quick and professional, and that you were offered the option to wait comfortably.
Reply from National Windscreens - Coventry
We are so happy to hear you had a perfect experience with us. Thank you for your kind words!
Very efficient service
June 24, 2026
Reply from National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Coventry
We're so pleased you found our technician to be great, assuring, and experienced. Thank you for your kind words!
Reply from National Windscreens - Coventry
We're glad you enjoyed your experience. We appreciate your kind words.
Job not to expectation.
Prompt service but unfortunately seals at bottom edge of windscreen not sealed completely leaving gap for engine noise and fumes in car. There are also black silicon marks on the bonnet. National Windscreen are aware and I have told someone will phone me. I am still waiting.
June 1, 2026
Reply from National Windscreens - Coventry
Thank you for sharing your experience. We are concerned to hear about the issues with the windscreen seal and the marks on your bonnet. We are actively looking into this and will contact you shortly to resolve these matters.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, quick service
June 11, 2026
Reply from National Windscreens - Coventry
We are delighted you experienced quick service from our knowledgeable staff. Thank you!
My windscreen replacement experience took place on Thursday 11th June 2026.
My windscreen replacement was dealt with efficiently and was completed quickly. The staff were polite and helpful. I was able o find the workshop easily and it helped that it was on the outskirts of Coventry.
June 11, 2026
Reply from National Windscreens - Coventry
We're so pleased to hear your windscreen replacement was efficient and quick, and that our staff were polite and helpful. We appreciate your positive feedback.
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