Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
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Hands down great service. Lost 6 weeks trying to use another competitor. National Windscreens did the whole thing in less than 7 days including a weekend. Don’t waste your time, go with these guys.
Company replied
Great friendly people that work there workmanship seems great. So far the windscreen replacement seems fine. But we cannot find out until the bad weather arrives as its also got a heated front screen... See more
Company replied
I had a chip appears in my windscreen so phoned my insurance company who referred me to National Windscreens.on contacting them they were friendly efficient and did the job within 48 hours.I took the... See more
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Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
545 reviews
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Poor availability and poor customer contact
Had to wait just short of two weeks for an appointment, dropped the car off on Thursday night for an 08:30 am appointment on a Friday, was called by the fitter at 15:32 to say ready to collect, I asked when closing and he said 16:00!!!, when I challenged him to say website said 17:30 he said "well its Friday you know, and if you can guarantee youll be here by 16:30 ill wait. (Very kind of him .... not when your website clearly says close 17:30). As I was more than 40 minutes away I had no choice to say ill collect on Saturday am, to be told with, "sorry we dont open Saturdays " again your website clearly shows also open to noon on Saturdays , this is incredibly restrictive hours for the normal working person . So I finally got my car back on Monday , as soon as I got it home I noticed a 4 inch crack in the obscuration band , called them up and the operator said he'd have to get his manager to call me back, guess what no call (I subsequently found out the message was never passed over) eventually I spoke to the Manager (by chasing myself) on Tuesday and he got my car in and fixed on Wednesday 5th august. But a very difficult experience with National windscreens due to poor customer service and inaccurate website, next time will defo use Autowindscreens
August 1, 2026
Reply from National Windscreens - Derby
We sincerely apologize for the incredibly difficult experience you had, from the scheduling issues and inaccurate website information to the poor customer service and the subsequent damage to your car. We are very sorry for the inconvenience and frustration this caused. We are reviewing our processes to prevent similar situations and improve our communication. Thank you for your feedback.
Reply from National Windscreens - Derby
We are so pleased to hear that you experienced such great service and a quick fix. We truly appreciate your positive feedback!
Reply from National Windscreens - Derby
We're so pleased to hear that our team kept you informed throughout the process. Thank you for your wonderful feedback!
Excellent customer service!…
Excellent customer service from start to finish and completion of the work was on time and to a high standard. Would definitely recommend!
July 24, 2026
Reply from National Windscreens - Derby
We're so pleased to hear you received excellent customer service from start to finish. It's wonderful that the work was completed on time and to a high standard, and we truly appreciate your recommendation!
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Completed everything on time to a good…
Completed everything on time to a good standard
July 22, 2026
Reply from National Windscreens - Derby
We're so pleased to hear that everything was completed on time and to a good standard. Thank you for your wonderful feedback!
The work was done well and quickly
July 20, 2026
Reply from National Windscreens - Derby
We are so pleased to hear that the work was completed efficiently and to a high standard. We truly appreciate your positive feedback!
Reply from National Windscreens - Derby
We're so pleased to hear that you experienced great service without any hassle. Thank you for taking the time to share your positive feedback; we truly appreciate it.
The man doing the job brilliant
Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was talking the grandchildren on holiday. In frustration I rang my local branch in Derby.
Im sorry I cannot remember his name, but make him the manager, boss, director.
Brilliant, explained the situation , fitted me in next morning. Polite, friendly, professional quick, informative. Everything you want from company. Talk to someone who knows what they are doing and sort it. Big shout up for him.
The rest of the system, pants.
July 17, 2026
Reply from National Windscreens - Derby
We're truly sorry to hear about the frustrating experience you had initially with the phone calls and the inconvenience of the long journey. We're delighted, however, to learn about the exceptional service you received from our Derby branch. It's wonderful to know that a team member was able to quickly resolve your issue with professionalism and efficiency. We appreciate you sharing your feedback.
Reply from National Windscreens - Derby
We are so pleased to hear that you experienced fast service and great communication. We truly appreciate your positive feedback!
New windscreen
The car was booked in for a replacement windscreen at a time convenient to me. I was kept informed of the appointment with reminders. The work was caried out on time and, to date, looks pretty good. Staff were pleasant and informative
July 16, 2026
Reply from National Windscreens - Derby
We're delighted to hear that your windscreen replacement was booked at a convenient time and that you were kept informed with reminders. We're also pleased that the work was carried out on time and looks good, and that our staff were pleasant and informative.
Reply from National Windscreens - Derby
We're so pleased to hear that we kept you informed, arrived on time, and completed the work quickly. Thank you for your wonderful feedback!
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Derby
We're so glad we could provide excellent service and get your car back to you quickly! We appreciate your positive feedback.
Very quick and professional service
Very quick and professional service! Really happy with it!
July 3, 2026
Reply from National Windscreens - Derby
We're so pleased you experienced quick and professional service! Thank you for your kind words; we are really happy to hear you were satisfied.
The gentleman did a great job and was…
The gentleman did a great job and was very polite and pleasant
July 6, 2026
Reply from National Windscreens - Derby
We're so pleased to hear that our team member did a great job and was very polite and pleasant. Thank you for your kind feedback!
Hands down great service
Hands down great service. Lost 6 weeks trying to use another competitor. National Windscreens did the whole thing in less than 7 days including a weekend. Don’t waste your time, go with these guys.
July 7, 2026
Reply from National Windscreens - Derby
We're so happy to hear that we could provide such prompt and efficient service, especially after your previous experience. We truly appreciate you sharing your positive feedback and recommending us!
Reply from National Windscreens - Derby
We're so happy to hear that you found our service quick, efficient, and very informative. Thank you for your kind words!
I had a chip appears in my windscreen…
I had a chip appears in my windscreen so phoned my insurance company who referred me to National Windscreens.on contacting them they were friendly efficient and did the job within 48 hours.I took the car to their Derby premises and would definitely go there again. HIGHLY RECOMMENDED.
June 26, 2026
Reply from National Windscreens - Derby
We're so pleased to hear that our team was friendly and efficient in resolving the chip in your windscreen. It's wonderful that you had such a positive experience at our Derby premises and would recommend us!
Great friendly people that work there…
Great friendly people that work there workmanship seems great. So far the windscreen replacement seems fine. But we cannot find out until the bad weather arrives as its also got a heated front screen and I've no way off checking if it works until the weather turns. The only down point was we was told the car would be ready for a certain time but it was 45 minutes later. I'm guessing they were busier than expected. Otherwise nice place to take your car for glass work overall
June 25, 2026
Reply from National Windscreens - Derby
We're glad to hear our team was friendly and the workmanship seems great so far. We understand your concern about testing the heated front screen and appreciate your patience. We sincerely apologize for the delay in getting your car ready; we were indeed busier than anticipated. We value your feedback and are pleased you found our service overall positive.
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