Full process was easy from start to finish and the staff were great to deal with. Would definitely recommend to anyone looking for a repair.
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See what reviewers are saying
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... See more
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The repair man was exactly on time as he said he would be. He was honest regarding the work needed and arranged a refund as required within the work actually required. He was quick and knowledgeable... See more
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I’m very happy with the service from National Windscreens. The whole process was quick, professional and hassle-free. The staff were friendly, helpful and kept me informed throughout. The windscreen... See more
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Company details
About National Windscreens - Edinburgh
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, United Kingdom
- 0131-610-0341
4.8
Excellent
645 reviews
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Efficient service and pleasant staff
March 26, 2026
Reply from National Windscreens - Edinburgh
We appreciate you sharing that our staff was pleasant and the service efficient! We are so happy you were pleased with us.
Great service
Both person on reception and Gary mechanic engaged really well with me as client easing me through all that was going on and ensuring I knew what had been done on completion in a friendly fashion.
March 25, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to learn that the staff engaged well with you, eased you through the process, and ensured you understood what had been done in a friendly manner.
Timely
Timely, professional and courteous service. Best. Would recommend to everybody.
March 24, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We are so happy to learn that our service was timely, professional, and courteous for you. We appreciate the recommendation!
Excellent customer service from Grant
Grant at the Edinburgh office was excellent, he talked me through the process and repaired the glass to the highest standard. All staff at this office are brilliant and I would fully recommend everyone as the customer service is first class,
March 21, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you received excellent service and that the process was thoroughly explained. We're glad you found the customer service to be first class and would recommend our team.
Quick and efficient service
Quick and efficient service. Polite staff members. Windscreen was replaced and ready to collect in just over an hour of dropping it off.
March 19, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you found our service quick and efficient and that our staff members were polite. We are glad your windscreen replacement was completed promptly.
Fixed the windscreen in the time you…
Fixed the windscreen in the time you said it would take.
Easy to get the repair done.
Refund the cost of new wipers as you did not have a conversation kit for my car. Fitted the dash cam on the new windscreen.
March 13, 2026
Reply from National Windscreens - Edinburgh
We're happy to hear that the windscreen replacement was completed promptly and efficiently. We appreciate your feedback regarding the wipers and are glad we could assist with the dash cam installation. Thank you!
Very approachable and helpful staff
March 12, 2026
Reply from National Windscreens - Edinburgh
We appreciate you sharing that our staff was approachable and helpful! We are so happy you were pleased with our team.
Professional
Professional, staff told you everything before starting the job, made you welcome in waiting area, advice on after care once fitted.
March 10, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you felt welcome, informed, and received professional advice. Thank you for your review.
Reply from National Windscreens - Edinburgh
We appreciate you sharing that our service was quick and effective! We are so happy you were pleased with our work.
Excellent Service
Great technician feedback and brief. Car well.looked after and promptly completed work
March 13, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to learn that you received great technician feedback, your car was well looked after, and the work was promptly completed.
The replacement of my car window screen…
The replacement of my car window screen was done very preffesionally. Which included been advised the best way to get to the workshop. Being advised how to get to the tram station and being informed at what time to leave Edinburg , to enable me to arrive at the workshop as soon as the window screen had been replaced with no waiting. excellent service !!!!
March 6, 2026
Reply from National Windscreens - Edinburgh
We're happy to hear that the car window screen replacement was done professionally. We appreciate your positive feedback regarding the directions and timing advice we provided. Thank you!
Reply from National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Super service quickly replaced glass I…
Super service quickly replaced glass I recommend
March 7, 2026
Reply from National Windscreens - Edinburgh
We're happy to hear that you had a super service experience with the glass replacement. We appreciate your recommendation!
Excellent service
March 6, 2026
Reply from National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Highly recommended- Edinburgh depot
Quick and easy process. Very efficient and quick job. I turned up at their location and left my keys . No delays, no unnecessary fuss. In less than 3 hours my windscreen was changed and I was explained everything. Standard is very high as well. You cannot even see that the windscreen was touched. Thanks to Scott and the team it was nice and easy experience.
March 6, 2026
Reply from National Windscreens - Edinburgh
We appreciate you sharing your experience. We're happy to hear the process was quick and easy, and the job was efficient. It's great to know there were no delays and that everything was explained clearly. We're glad you found the standard very high.
Reply from National Windscreens - Edinburgh
We appreciate you sharing that our service was high-quality and fast! We are so happy you had a great experience with us.
Reply from National Windscreens - Edinburgh
We appreciate you sharing that the service was great! We are so happy you were pleased with our team, and we thank you very much!
Excellent service and first class job…
Excellent service and first class job many thanks to Shaun very polite and efficient.
March 2, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're so happy to learn that you received excellent service and a first-class job, and that our colleague was polite and efficient.
Good customer service
Good communication. I was kept informed about the appointment and progress of the repair. The job was carried out professsionally and all windscreen related functions are operating normally. It is not just a glass replacement exercise now which therefore required a workshop visit.
February 17, 2026
Reply from National Windscreens - Edinburgh
We're happy to hear that you were well-informed about your appointment and the repair progress. We're glad the job was carried out professionally and that all windscreen functions are working as they should. Thank you for your positive feedback!
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