The technician was clear in explaining what was going to happen and timescales. Recommended a good cafe a s sent several texts to let me know how the job was progressing and when it would be ready.... See more
Company replied
Location
Switch location2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE Exeter, South Devon, GB
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The staff were friendly, very informative and extremely helpful. Couldn’t have offered a better service. They get a five star rating from me. Brand new windscreen replacement and in a couple of hours... See more
Company replied
Explained the process in full when I dropped my vehicle off and very courteous when I collected it at the end of the day.
Company replied
My 14yr old 1-series BMW had a crack running the full width of the windscreen. The technician arrived at my house at 10am, I'd requested a morning appointment. He proceeded to fully explain the pro... See more
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Company details
About National Windscreens - Exeter
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE, Exeter, South Devon, United Kingdom
- 01392-590-046
4.6
Excellent
502 reviews
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well organised and helpful staff
December 11, 2025
Reply from National Windscreens - Exeter
We appreciate your feedback and are so happy to hear you found our staff helpful and well-organized!
Quick and friendly service.
Quick and friendly service.
Easy to book and find location, great customer service
December 2, 2025
Reply from National Windscreens - Exeter
We appreciate your positive feedback! We're so happy to hear that you found our service quick and friendly and that you had a great customer experience.
Really pleased with the service
Really pleased with the service. Friendly technician who did a great job, considering the trims had been glued onto the broken screen. All replaced and put back securely. Great that they come to you to complete the work, very efficient and hassle free.
December 4, 2025
Reply from National Windscreens - Exeter
We appreciate your positive feedback. We're happy the technician was friendly and did a great job, even with the glued trims. It's great the replacement was secure and that coming to you was efficient and hassle-free.
Reply from National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Recommended!
I recently used National Windscreens and was very pleased with the overall service. The staff were friendly, knowledgeable, and kept me updated at every stage. The repair/replacement was completed quickly and to a high standard, with minimal disruption to my day. Great service and good value — I would happily recommend them.
November 24, 2025
Reply from National Windscreens - Exeter
We appreciate your positive feedback. We're happy to hear that you were pleased with the overall service, found the staff friendly and knowledgeable, and were kept updated. We're glad the repair/replacement was completed quickly and to a high standard. Thank you for recommending us!
Didn’t turn up for appointment
Company cancelled our appointment 30mins before cut off of 4:30pm. Had previously quoted an appointment between 9am-4:30pm so a day off work had to be booked. We have now lost out on a days wages which for a working family with four children is an absolute nightmare in this cost of living crisis.
December 2, 2025
Unprompted review
Reply from National Windscreens - Exeter
We regret that your appointment was canceled at short notice. We know this cancellation created hardship, especially given your family's circumstances. We'll review what occurred to prevent this from happening again.
Very efficient replacement of cracked…
Very efficient replacement of cracked window screen.
Booking was made quickly and engineer arrived on time . Installation was done quickly with a good result.
November 13, 2025
Reply from National Windscreens - Exeter
We appreciate your positive feedback. We're happy the booking process was quick, the engineer was punctual, and the cracked window screen replacement was efficient with a good result. Thank you!
Reply from National Windscreens - Exeter
We're glad you enjoyed your experience with us! We appreciate you mentioning our team's commitment to safety and quality. Thanks!
The finished windscreen is beautiful, many thanks
Every person to whom I spoke was very helpful and courteous.
The finished windscreen is beautiful, many thanks for all your help and kindness.
October 17, 2025
Reply from National Windscreens - Exeter
We're happy to hear that our team was helpful and courteous! We appreciate your kind words and are so glad you are pleased with the finished windscreen. Thanks for your feedback!
Arrived quickly directly to my work
Arrived quickly directly to my work. Was carried out swiftly and with ease. Friendly and informative. Pleased with the service.
November 4, 2025
Reply from National Windscreens - Exeter
We appreciate your positive feedback. We're happy to hear the service was carried out swiftly and with ease at your workplace, and that you found it friendly and informative.
Reply from National Windscreens - Exeter
We're happy to hear that our service was helpful and efficient. Thank you for your positive feedback; we appreciate it!
Excellent communication with booking…
Excellent communication with booking and rescheduling.
Great service engineer.
Fast and efficient
November 1, 2025
Reply from National Windscreens - Exeter
We appreciate your positive feedback! We're happy to hear that you experienced excellent communication with booking and rescheduling, along with fast and efficient service from the engineer.
Good communication
Good communication, polite, efficient staff, excellent customer care.
October 30, 2025
Reply from National Windscreens - Exeter
We appreciate your positive feedback! We're happy you experienced good communication, excellent care, and found our staff polite and efficient.
Immediate helpful and friendly service…
Immediate helpful and friendly service from first telephone contact, to email follow-up, then clear communication on the repair appointment time. The glass replacement was punctual, clean and efficiently completed by the friendly technician. Super job.
October 17, 2025
Reply from National Windscreens - Exeter
We appreciate you sharing your experience. We're happy to hear that you received immediate, helpful, and friendly service from the initial call to the clear communication regarding the repair. It's great to know the replacement was punctual, clean, and efficiently completed.
Reply from National Windscreens - Exeter
We appreciate you sharing your feedback. We are so happy you were pleased with our prompt and efficient service.
Operator arrived on time and did a good…
Operator arrived on time and did a good job. All you could wish for.
October 14, 2025
Reply from National Windscreens - Exeter
We appreciate your positive feedback! We're so happy to hear that our operator arrived on time and performed well, meeting your expectations.
not brilliant
took twice as long as told, also fitter asked if i could help with windscreen.
and put equipment on neighbours drive wwhen i could have moved vehicle if asked
October 7, 2025
Reply from National Windscreens - Exeter
We appreciate your feedback and apologize that the service took longer than expected. We're also sorry for the inconvenience regarding the equipment placement and the request for assistance. We'll review these points.
Guy that dealt with my windscreen was…
Guy that dealt with my windscreen was very knowledgeable and friendly got mine done in about an hour and a half highly recommend
October 6, 2025
Reply from National Windscreens - Exeter
We appreciate your recommendation and are glad the technician was knowledgeable and friendly. We're happy to hear that your windscreen replacement was completed quickly!
recommended by Exeter City FC
Was recommended by Exeter City FC and can confirm Excellent, quick and friendly service, would definitely recommend.
October 7, 2025
Reply from National Windscreens - Exeter
We are so glad to hear you received excellent, quick, and friendly service following the recommendation. We appreciate your recommendation!
Reply from National Windscreens - Exeter
We're happy to hear that the service was efficient and the fitting was perfect. Thank you for your positive feedback; we appreciate it.
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