It was very efficient to get car booked in and the staff were very friendly and fitted the new windscreen in a quick time.
Company replied
Location
Switch location2 Capitol Park, 103 Pearce Way, GL2 5YD Gloucester, Gloucestershire, GB
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See what reviewers are saying
Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... See more
Company replied
The staff is what made the experience great, introduced to the guy working on the car, office manager was polite and all the service was excellent. They could do with the company providing them with... See more
Company replied
Very friendly and welcoming, apologies I can’t remember the gentleman’s name. I got my window repaired 25/08/26. My window had been shattered after being locked out of the car so there was still some... See more
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Company details
About National Windscreens - Gloucester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, United Kingdom
- 01452-595-097
4.6
Excellent
414 reviews
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The claim was sorted really quickly and…
The claim was sorted really quickly and the staff at the depot were polite and professional.
April 8, 2026
Reply from National Windscreens - Gloucester
We appreciate your positive feedback! We are so happy to learn that the claim was sorted quickly and that the depot staff were polite and professional.
Great team and great aftercare
Guys who turned up were great. Very friendly. Explained what need doing and completet the job quickly. I have noticed later in the day that trims didnt seal properly, the man turned up the same day and fixed this. I had two phone calls from management to check if everything is fine since then.
Highly recommend
April 7, 2026
Reply from National Windscreens - Gloucester
We appreciate your positive feedback. We're happy to hear that the technicians were friendly and efficient, and that the trim issue was resolved quickly. Thank you for recommending us!
Brilliant experience
Brilliant experience! I had to reschedule (my fault) and customer services was so efficient and helpful. Then my technician (whose name I can’t recall, sorry!), was amazing! Definitely wasn’t a small chip and he did a perfect job. So patient.
April 11, 2026
Reply from National Windscreens - Gloucester
We appreciate you sharing your experience. We're happy to hear that our customer service was efficient and helpful when you rescheduled. It's great to know the technician did a perfect and patient job on what wasn't a small chip.
Reply from National Windscreens - Gloucester
We appreciate you sharing! We are so happy that our communication was clear, easy, and friendly for you.
Easy to book and fast service - locations could be better
Easy to book, good communication and fast service
They could have more locations as both offered locations were not that convenient for me
April 8, 2026
Reply from National Windscreens - Gloucester
We're happy to hear that the booking process, communication, and service were good. We appreciate your feedback regarding the location options and will consider this for future expansion.
Reply from National Windscreens - Gloucester
We appreciate you letting us know that we had good communication and that the work was carried out quickly and cleanly! We are so pleased.
Windscreen Replacement
After initial hiccup where incorrect screen was supplied, new windscreen was replaced in minimal time & disruption.
March 24, 2026
Reply from National Windscreens - Gloucester
We appreciate your review and are glad the replacement was completed quickly with minimal inconvenience after the initial issue. Thank you.
Easy online booking
Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease.
Simple drop off, very pleasant informative staff. Job completed in 2 hours and drove away satisfied with a job well done. Great service.
March 11, 2026
Reply from National Windscreens - Gloucester
We're happy to hear that you found the online booking process straightforward and appreciated the ability to reschedule easily. It's great to know our staff was pleasant and informative, and that you were satisfied with the service. Thank you for your positive feedback!
All was excellent- booking process
All was excellent- booking process, communication, customer service and the job.
March 21, 2026
Reply from National Windscreens - Gloucester
We're happy to hear that the booking, communication, service, and job met your expectations! Thank you for your positive feedback; we appreciate it.
It was exactly what I was expecting
It was exactly what I was expecting - efficient, fast and friendly.
The only downside was that all three venues (Banbury, Swindon and Gloucester) are all the same distance (30 miles-ish) from my address. So not too convenient. Time was when the repairers came to the customer. Does that not happen any more?
March 13, 2026
Reply from National Windscreens - Gloucester
We're glad you found our service efficient and friendly. We appreciate your feedback regarding the location of our venues. We acknowledge that travel distance can be challenging, and we'll consider this as we evaluate service options.
Good communications
March 3, 2026
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was kept informed regularly and they…
I was kept informed regularly and they had to change the date of the appointment but that was due to the glass not being available. They got me booked in as soon as they could and they were very professional and they left the car spotless.
March 8, 2026
Reply from National Windscreens - Gloucester
We appreciate you taking the time to leave us this great review! We're glad you enjoyed your experience, and we're happy to hear that you were kept informed and that our service was professional.
Reply from National Windscreens - Gloucester
We're happy to hear that our service was prompt and effective! We appreciate you sharing your positive experience with us.
Friendly staff and can’t fault the…
Friendly staff and can’t fault the customer service. The only issue was the car was full of tiny shards of glass and larger pieces in the garage after the windscreen was replaced
February 18, 2026
Reply from National Windscreens - Gloucester
We appreciate your feedback and are happy to hear about our friendly staff. We regret that the car was left with glass after the windscreen replacement and will address this.
Reply from National Windscreens - Gloucester
We are happy to hear that you received great service, and everything was as expected. Thank you for your positive feedback!
The man who fixed my wind screen was…
The man who fixed my wind screen was very polite and kind, but after he left and I drove to work an hour later one of my wipers was left loose and stopped working so I had to take it to the garage the following day. My mirror is also faulty and every time I try to adjust it it falls off. Please can you get someone to give me a call so this can be fixed properly. It wasn’t like this because the screen was changed.
January 30, 2026
Reply from National Windscreens - Gloucester
We appreciate your feedback and are sorry to hear about the issues with the wiper and mirror after the windscreen replacement. We want to resolve this for you. Please expect a call from our team soon to arrange a proper fix.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very professional and…
Very professional and helpful,windscreen replaced in less time than they expected.
January 31, 2026
Reply from National Windscreens - Gloucester
We appreciate your positive feedback. We're happy to hear that you found our service professional and helpful, and that the windscreen replacement was completed quickly.
Reply from National Windscreens - Gloucester
We appreciate you noting our efficiency and communication. We are so happy you had a positive experience with our service.
Good job
It was an insurance claim but the whole process was handled by National Windscreens. As it was a rear windsreen for a car that is not in huge numbers it had to be sourced from a main dealer so that delayed the fitting. I was kept in the loop on delivery and it was fitted on the day that it arrived at the depot by a fitter at my home. He was quick and made a clean and tidy job.
January 28, 2026
Reply from National Windscreens - Gloucester
We're glad the insurance claim was handled smoothly. We appreciate your patience while sourcing the rear windscreen for your car. It's great to hear that you were kept informed and that the fitting was quick, clean, and tidy at your home. Thank you for your feedback.
Was pleased to be getting my car in for…
Was pleased to be getting my car in for a new windscreen after picking it up and getting it home I noticed a larger gap then normal I compared it to a photo of before and its a large gap I looked at the Vin number and it was half cut off sk I can see where the windscreen was fitted lower down the car then normal giving a larger gap at the top of the screen over the past few days dirt and road grime collects in the top of this gap overall im happy that I've had my screen replaced but a bit more care when lining up the windscreen or securing the top screen with tape to the roof stopping it sliding down while curing would of helped in this situation
January 16, 2026
Reply from National Windscreens - Gloucester
We appreciate your feedback. We're sorry to hear about the windscreen alignment and the gap you noticed. We will review our fitting process to ensure greater accuracy and prevent similar issues. Thank you for bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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