Really helpful staff, even though we were late for our appointment, the staff member we dealt with was courteous and helpful, even suggesting somewhere nearby where we might like to pass the time whi... See more
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See what reviewers are saying
The installation of new windscreen was good, done in 2 hours, although rain sensor has not been tested yet. The disappointed was the booking and confirmation of exact drop off time as Was going to hav... See more
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No hassles dropping off at midday - perhaps would have been better to say to collect at 3.45pm at the latest, close at 4pm rather than being told that they would ring me when ready. But overall very h... See more
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Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... See more
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Company details
About National Windscreens - Ipswich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit A Olympus Close, IP1 5LJ, Ipswich, England, United Kingdom
- 01473-396-156
4.2
Great
540 reviews
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Reply from National Windscreens - Ipswich
We appreciate your positive feedback! We're so glad to hear you received first-rate service from our very professional fitter.
Good customer service
Updated on expected arrival
Completed quickly and efficiently
Given instructions for care of new windscreen
July 7, 2025
Reply from National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
First class service.
July 10, 2025
Reply from National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Overall disappointing
Whilst the replacement was good the experience beforehand wasn’t so good. Twice before I actually received the replacement I was booked in and the first occasion the replacement had been damaged and on then2nd occasion no one showed up. I received no call to advise what had happened and had to chase up myself. What compounded this was that I took two afternoons off work unpaid for the missed appointments
July 2, 2025
Reply from National Windscreens - Ipswich
We regret the issues you faced before your replacement. We apologize for the missed appointments and lack of communication, especially given the time you took off work. We value your feedback and will review our processes to improve reliability.
The first team came with the wrong…
The first team came with the wrong window and told me that they had re ordered the correct one. I also called to check this had been done.
On the day of fitting,
I had a phone call to say he was on his way and he talked me through what he was going to be doing. Took around 40 minutes. I went to see the completed job.
Very impressed, no mess or damage.
Thank you
June 25, 2025
Reply from National Windscreens - Ipswich
We appreciate you sharing your experience. We're glad you're impressed with the completed job and that there was no mess or damage. Thank you for your patience and for acknowledging the team's work.
Prompt & efficient service
June 27, 2025
Reply from National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
The guys were brilliant. Clearly they had a lot on but they were courteous and helpful throughout. I couldn’t fault their attitude and willingness to help. Bravissimo!
June 25, 2025
Reply from National Windscreens - Ipswich
We appreciate your fantastic feedback! We're happy to hear that our team's courtesy and helpfulness shone through, even when they were busy. We value their positive attitude and willingness to assist.
Excellent service
Arrived within the specified time slot. Job was done quickly and efficiently. Dean was polite and courteous throughout his visit
June 20, 2025
Reply from National Windscreens - Ipswich
We appreciate your positive feedback! We're happy to hear that our employee arrived within the scheduled time and completed the job quickly and efficiently. We're also glad you found them polite and courteous.
Poor supply chain
My replacement screen was scratched when i turned up for my apointment. I returned the next morning to find that the second replacement had not arrived overnight. Cant fault the fitters but the supply chain side was very poor
June 20, 2025
Reply from National Windscreens - Ipswich
We appreciate you taking the time to share your experience. We're sorry the replacement screen was damaged and the second one didn't arrive as expected. We'll review our supply chain to prevent this issue from happening again.
the young lad who did the job was great…
the young lad who did the job was great 10/10 only downfall is where the workshop is ipswich get someone to pick you up
June 14, 2025
Reply from National Windscreens - Ipswich
We're happy to hear that the service was great! We appreciate your feedback regarding our workshop's location and will consider it as we move forward. Thank you!
The place was dirty and short if staff
The place was dirty and short if staff. To have my car booked in at a time and then find when I have just got my car into the workshop another customer arrives on spec wanting a chip to be repaired and the fitter does his repair first. Not good !
June 3, 2025
Reply from National Windscreens - Ipswich
We appreciate you bringing these issues to our attention. We're sorry to hear about the cleanliness and staffing problems, and that your appointment was not honored as scheduled. We'll address these concerns to improve our service.
Excellent service direct to my door
Excellent service direct to my door, saved the hassle of driving to get to a repair shop.
Technician was experienced and it was finished within 30 mins
May 28, 2025
Reply from National Windscreens - Ipswich
We're happy to hear that you enjoyed the convenience of our direct-to-door service. It's great to know the experienced technician completed the work quickly. Thank you for your positive feedback.
Reply from National Windscreens - Ipswich
We appreciate your kind words and are so glad you were satisfied with our prompt service and professional team member.
Although I had to call severally to…
Although I had to call severally to know the update, the arrival of the Techinician was still on time, he was very friendly and professional. Coming to my work place to replace the Windscreen really saved me a lot of stress
May 29, 2025
Reply from National Windscreens - Ipswich
We appreciate your feedback. We're glad the technician's punctuality, friendliness, and professionalism met your expectations, and that the on-site replacement was convenient. We'll review our communication to improve updates.
Three weeks ago I booked a replacement…
Three weeks ago I booked a replacement slot to be told less then 24hrs before appointment they didnt have the screen.
Day booked off, new car change Friday (New Screen Part of The Deal) New car next week booked for travel..
Terrible service as cant even give me a date to re book...One to avoid!
June 2, 2025
Unprompted review
Reply from National Windscreens - Ipswich
We're very sorry to hear about the screen unavailability and the impact on your car change and travel plans. We understand your frustration with the late notice and difficulty rebooking. We'll review what happened to prevent this in the future. Thank you for your feedback.
Strongly recommend
Easy to deal with, excellent work. They repaired my windscreen chip and I can't see where the damage was from the outside. Strongly recommend this company.
May 6, 2025
Reply from National Windscreens - Ipswich
We're happy to hear that you had a positive experience! It's great to know our work met your expectations and that you'd recommend us. Thanks for your feedback.
first visit was rescheduled after…
first visit was rescheduled after fitter found scratch on new screen,
came back after getting another screen 8 days and did an excellent job of fitting it.
May 15, 2025
Reply from National Windscreens - Ipswich
We appreciate you bringing the initial rescheduling to our attention. We're glad the fitting was excellent on your second visit and thank you for your patience.
My vehicle was returned with a fault
My vehicle was returned with a fault - hazard warning detection no longer works. I called the branch where it was almost impossible to hear the conversation because of huge background noise from other staff in the office. Branch manager Katy Mason was unable to tell me if the fall could be cured and insisted I have to give up my time to return the vehicle to your depot.
May 8, 2025
Reply from National Windscreens - Ipswich
We understand your frustration with the hazard warning detection issue and the difficulty you experienced communicating with our branch. We strive to provide a seamless and positive experience for all our customers, and we apologize that your recent interaction did not meet your expectations. We value your feedback and will use it to improve our processes and communication.
Excellent service
Excellent service, clean replacement job and all done in a friendly way.
May 8, 2025
Reply from National Windscreens - Ipswich
Thank you for your kind words and positive feedback! We are delighted to hear that you were pleased with the service and that you found the replacement job clean and friendly. We strive to provide excellent customer service and are glad that we were able to meet your needs.
Reply from National Windscreens - Ipswich
Thank you for your kind words. We appreciate your positive feedback and are glad you had a good experience. We strive to provide excellent service and are happy to hear that our team met your expectations.
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